Day release

IITD Certificate in Training Delivery & Evaluation

Duration 4 days & (1 Assessment Session)
Comment FETAC Level 6 Component Award
In conjunction with the IITD Certificate in Training Delivery & Evaluation, successful participants will be awarded a FETAC Level 6 Training Delivery & Evaluation Component Award (6N3326). This programme is designed to ensure that assessment standards implemented by IITD are aligned to those required of the FETAC award. This facilitates a streamlined and user-friendly process for programme tutors and participants.
Number of Places 15
Course Fee €525.00 (TLS Members)
€675.00 (Non Member)
FETAC Code 6N3326
Enrolment and Start Dates Comment 12 April 2013 - Dublin
13 April 2013 - Cork
23 April 2013 - Limerick
16 May 2013 - Waterford
23 June 2013- Galway
Course Content Introduction
The IITD Certificate in Training Delivery & Evaluation programme is specifically designed to enable participants to develop the necessary knowledge, skills and confidence to deliver and evaluate training activities pertinent to those responsible for the training of others in organisations.

Structure and Content of Programme
• Adult learning / Training Objectives
• Roles & Competences of the Trainer
• Preparing & Delivering Training.
• Learning Assessment & Training Evaluation.

The programme content comprises four sections and is delivered in a highly participative and practical manner. A range of learning methods and approaches will be used to promote the practical application of theoretical concepts covered.

Entry Requirements
Further Enquiries Contact the Network Manager
Trainers' Learning Skillnet
C/O IITD
4 Sycamore House
Millennium Business Park
Naas, Co. Kildare
T: 045-881166
E: info@trainerslearningskillnet.com
Learning Outcomes At the end of this module, participants will be able to:
• Discuss key aspects of adult learning theory and implement associated principals in the design and delivery of training activities.
• Set appropriate training objectives for planned training activities.
• Explain the role and competences of an effective trainer.
• Identify key factors in preparing for training delivery.
• Demonstrate core skills required for effective delivery of training programmes.
• Identify a range of assessment tools, techniques and approaches and devise an appropriate strategy for the assessment of learning.
• Explain the background to training evaluation, identify a range of evaluation models and principles, evaluate training programmes effectively and identify key areas of benefit and opportunity.
Methods of Assessment Assessment
Programme assessment is on a continuous basis, embracing skills demonstrations, theoretical reviews and a learner record.
Trainer Irish Institute of Training & Development
Location of Course Dublin, Cork, Waterford, Limerick & Galway
Available to Job Seekers: 
Yes
Certified: 
Yes

Consultative Selling including Marketing & Negotiation

Duration 4 Day (2 day per week over 2 Weeks)
Number of Places 12
Course Fee €495 (non Skillnet Members)
€420 (Skillnet Funded Members)
Subjects Taught Course Content – 4 days
Day 1-
• The introduction and opening of the process
• The benefits and limits of small talk
• Looking and listening for important behaviours

Day 2 -
• Understanding what the customer needs – not what you want them to have.
• Understanding and dealing with the customers objections.

Day 3 –
• Closing the sale – when to bring it all together
• Measuring your performance – the key of sharing best practise or closing your gaps.

Day 4 –
• Marketing – Looking at what is best for the business
• Negotiating – Unchartered waters in the current climate – the need for a collaborated approach.

FETAC Code B30154: Consultative Selling
Enrolment and Start Dates Comment 05 March 2013 - Cork
11 June 2013 - Galway
02 October 2013 - Dublin
Course Content Course Outline
The Economy – Enough said!!
Post Celtic-Tiger Ireland -We prefer to look at the current challenge of a difficult economy as an opportunity to create a different and fresh approach to selling. Consultative selling looks at building a long-term, high trust relationship between seller and buyer by exactly meeting their needs as opposed to a one-size-fits-all method.

We offer an approach that balances the art and science of sales. The art of sales focuses on the people skills that create genuine dialogue for building high trust. The science of sales focuses on a repeatable, consistent process for initiating, qualifying, measuring, winning and growing sales.

Further Enquiries Contact the Network Manager
Trainers' Learning Skillnet
4 Sycamore House,
Millennium Business Park,
Naas, Co. Kildare

T: 045-881166
E: info@trainerslearningskillnet.com

Learning Outcomes Following the course the learner should be able to;
• Understand how to set realistic sales call objectives
• Acquire the ability to open a sales call effectively
• Develop an awareness of how to analyse customer behaviour
• Acquire the skills to identify and present benefits of a solution that address the personal and business needs of the customer
• Understand how to uncover and deal with customer objections
• Appreciate the need for sales call closing strategies
• Measure your performance – “You can’t manage what you don’t measure”
• Understand new ways of marketing –“Is the website being replaced by Social Media” ? “Who is looking and where”?
• Negotiate clever – What is “collaborative selling” – is that coming as a next generation in sales?
• Work effectively as a sales manager
Methods of Assessment Assignment for course participants.
Outline, in your own words , two types of customer behaviours which you have encountered or have researched.
Recognise the main characteristics of each class of behaviour
Outline the tactics to be used in dealing with each class of behaviour
Outline how the sales consultants behaviour would be adapted to retain control of the sales situation.

To comply with 11.2 of the FETAC guidelines, the assignment above will be used for this course.

The assignment will have a maximum value of 25% of the overall course marking.

The assignment may be presented in a variety of media, for example written, audio, graphic, visual or any combination of these. Any audio or video evidence must be provided on tape.

It is expected that the assignment will be carried out following the classroom part of the course with assignments due for submission within 14 days of the final course day.

Trainer IITD Training Provider
Location of Course Cork
Waterford
Dublin
Available to Job Seekers: 
Yes
Certified: 
Yes

Project Management - EPICway

Duration 2 days, 9.00am - 5.00pm.
Number of Places 15
Course Fee Course fee (TLS member): €395.00 per participant
Course fee (non-member): €475.00 per participant
FETAC Code L32198: Project Management
Enrolment and Start Dates Comment This is a two day non consecutive training programme.
14th & 21st March 2013.
Course Content The course will cover the following:
What is project management, what is a project, how is success measured?
• Evaluation: What, where, when, how and who? Writing the Project Brief. Establishing the basis for change control and getting agreement / buy-in from all stakeholders. Establishing high-level estimates.
• Planning: Building the Project Charter; Objectives; Scope; Estimation; Milestones; Schedule; Project Organisation; Documentation; Risk Management; Change Control; Approval; Refine estimates; Allocate work; Using project management tools; Risk assessment and contingency planning; Managing change.
• Implementation: Using your Project Charter to dictate the pace and nature of the project implementation. Managing people, processes and priorities; Staying on track; Converting your Communications Plan into an implementation blueprint; Using project management software.
• Completion: Lessons Learned; End project review; Post-project benefits analysis.
Further Enquiries Contact the Network Manager
Trainers' Learning Skillnet
C/o IITD
4 Sycamore House
Millennium Business Park
Naas, Co. Kildare

T: 045 881 166
E: info@trainerslearningskillnet.com

Download Application Form http://www.trainerslearningskillnet.com/Project_Management__EPICway__FETAC_Level_6-z-book-action-add-objectid-1152-recordid-217.htm
Learning Outcomes This two-day FETAC Level 6 (one module) accredited course is beneficial to project managers, aspiring project managers and anyone who needs to develop a project plan quickly and efficiently.
Methods of Assessment This course allows participants to bring their own project and work to develop their own Project Charter following the EPICWay© roadmap. Self-study is required, during which you must write and complete your own Project Charter as part of the accreditation requirements.
Trainer Agnition
Location of Course Dublin, Cork & Waterford
Available to Job Seekers: 
Yes
Certified: 
Yes

Medication Management Cat 1 ABA

Duration One full day
Number of Places 20
Course Fee €75 per person
€50 per person for 4 or more people from one nursing home. Limited free places available for participants claiming social welfare benefits (to see if you qualify please see http://www.skillnets.ie/job-seekers/eligibility-criteria)
Enrolment and Start Dates Comment Enrolling ongoing depending on demand in various venues. Please contact Chris on christianhuet@lhpskillnet.ie or 087 663 4995 01 218 7698
Course Content The aim of the study day is to enable registered nurses to update their knowledge, skills and understanding in evidence based principles and practice of the safe handling and administration of medicines thus ensuring adherence to evidence based best practice.

Objectives:
• Be aware of the necessity of promoting good practice in medication management.

• Know the Five Rights of Medication Administration

• Demonstrate competence in the safe care of patients/residents prior to, during and following administration of medicines by various routes.

• Know the legislation and policies requirements regarding medication management.

• Discuss the procedures/protocols for the ordering, stock control, safe storage, safe administration and correct recording of prescribed medicines.

• Show understanding of the the nurse's accountability in relation to administration and recording of all prescribed medications.

• Demonstrate an understanding of the issues relating to medication considerations and the older adult.

• Explore methods of assessing and monitoring responses of adverse reactions to medications.

• Identify the action to be taken in the event of errors/incidents in the administration and discrepancies on prescriptions.

• Described the mode of action, therapeutic effects and side effects of a selection of frequently used medications for the older resident.

• Demonstrate and perform drug calculations.

• Identify a framework for supervision related to medication management issues.

• Be aware of the standards and policies of the professional body.

Entry Requirements Course is open to all Registered nurses (RNs) working in a private care facility / sector
Eligibility RN only
Learning Outcomes please see below web link for learning outcomes
Methods of Assessment Exam
Trainer LHP Skillnet
Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
No

Certificate in Healthcare Support

Duration One day per week over 26 weeks.
Comment Please note there are limited places on each course for Jobseekers. LHP Skillnet receive funding to up skill people working in the private healthcare sector only.
Number of Places Up to 24 on each programme to include job seekers.
Course Fee €760 for the 8 FETAC Level 5 Modules including AED CPR.
Subjects Taught The following FETAC Level 5 mandatory modules will be covered on all the courses:
• Care Skills 5N2770
• Care Support 5N0758
• Safety and Health at Work 5N1794
• Communication 5N0690
• Work Experience 5N1356

The following 3 FETAC Level 5 modules will be covered to meet the requirements of the care facilities for LHP Skillnet members and to complete the certificate:
• Care of the Older Person 5N2706
• A Palliative Care Approach 5N3769
• Team Working 5N1367

FETAC Code 5M3782: Health Service Skills
Enrolment and Start Dates Comment Enrollment ongoing depending on the start date for the various regions, contact christianhuet@lhpskillnet.ie for information on any of the programmes.

We are now taking names for courses commencing in February and March 2013. Please contact us on 012187698 or 087 663 4995

Financial Support Training for the unemployed
LHP Skillnet accommodates people who have lost jobs in other sectors to undertake the FETAC major healthcare award (DHSXX) and other courses. If you fulfill the Skillnets definition of a job-seeker you can attend courses at no cost. Look at http://www.skillnets.ie/job-seekers/eligibility-criteria to find out more about eligibility criteria.
Course Content FETAC Level 5 Certificate in Healthcare Support for Healthcare Assistants (HCA) Code 5M3782
The FETAC Level 5 Certificate in Healthcare Support Certificate consists of 8 FETAC Level 5 Modules. The certificate is one of the Department of Health and Children’s recommended qualification for HCA. It will also meet the requirements of the National Standards for Residential Care Facilities which are in place since June 2010.

AED heart saver CPR certification will be covered as a requirement for the care skills module. All the modules will be taught by registered nurse tutors (RNT).

Careers or Further Progression Nursing as a mature applicant see Nursing Careers Centre at www.nursingcareers.ie for information on the process.

BA (Ord) Social Care Practice (Older Persons),Degree Programme in DIT see www.dit.ie for more information on how to progress.

Entry Requirements Healthcare Assistants working in the private care sector only.
Further Enquiries Email: christianhuet@lhpskillnet.ie
Mob: 087 6634 995
Tel: 01 218 7698
Fax: 01 218 7698
Eligibility Health care assistants working in the private care sector only.
Learning Outcomes FETAC Level 5: Care Skills Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To recognise the person care needs of clients
• To respond effectively to clients’ individual needs, with their involvement and use of choice
• To acquire practical skills in the area of client personal care
• To maintain a safe, healthy and hygienic environment for clients.
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FETAC Level 5: Care Support Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To understand the responsibilities and entitlements of a care worker
• To recognise the need for continuing development in care work, drawing on person reflection and experience
• To promote good practice and respect for diversity in the care setting
• To understand the importance of working effectively as part of a team
• To communicate and deal with people in ways that are consistent with the role of a carer.
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FETAC Level 5: Safety and Health at Work Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To understand the concepts of safety and health
• To recognise the factors that influence health, safety and welfare
• To apply the principles and procedures of health and safety to the workplace
• To understand the importance of hazard identification and risk assessment
• To promote safe working practices and procedures
• To be familiar with core legislation in the area of safety, health and welfare.
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FETAC Level 5: Communications Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To develop an awareness of the essential role played by communication in human interaction
• To acquire communication skills relevant to vocational and personal development
• To understand the communicative principles and practices involved in gathering and relaying information
• To acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually
• To develop a critical awareness of communications messages and media
• To explore the use of modern communication and information technology, and its application in personal and vocational life.
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FETAC Level 5: Work Experience Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To develop critical awareness of the changing nature of work
• To set achievable goals for work experience
• To utilise learning opportunities presented in the work environment
• To apply work skills to consolidate learning in the vocational area
• To understand how work is planned and organised at different levels in a specific vocational area
• To appreciate the importance of safety and welfare in the workplace
• To develop capabilities, both personal and vocational, to successfully meet challenges in the workplace
• To review career choices in the light of their own aspirations, experience, abilities and available options
• To explore future employment opportunities (including opportunities for self employment, contract work, work in the social economy etc).
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FETAC Level 5: Care of the Older Person Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To demonstrate good work practices in the provision of individualised holistic care for older people
• To understand the concept of the ageing process
• To be able to meet the full range of needs of older people in a variety of care settings
• To enhance the quality of life of the older person.
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FETAC Level 5: A Palliative Care Approach Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To provide holistic care for persons diagnosed with a life-limiting illness and in the last days of a person’s life and also for their families, carers and significant others
• To communicate effectively with persons with a life-limiting illness and in the last days of a person’s life and also with their families, carers and significant others
• To enhance the quality of life of the person with a life-limiting illness
• To recognise and respect the uniqueness of each person’s approach to death
• To work effectively as part of the healthcare team.
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FETAC Level 5 Teamworking Module
General Aims of the Module:
Learners who successfully complete this module will be able:
• To appreciate the role of Teamworking within organisations
• To understand how teams are best constructed
• To develop an awareness of the different roles and personality types in teamworking
• To work effectively as a team member
• To develop a range of skills effective in Teamworking
• To implement team actions.
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Methods of Assessment Projects, assignments, Learner records, examination, collection of work for the various modules. Most of the assessments are work based and work related which makes the class contact time more meaningful and relevant to the participant by linking theory to practice thus ensuring that evidence based quality care is provided to all residents patients.

FETAC Level 5 Care Skills Module
Assessments for the Module are:
Skills Demonstration: 60%
Assignments (2): 40%
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FETAC Level 5 Care Support Module
Assessments for the Module are:
Learner Record: 70%
Assignment:30%
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FETAC Level 5 Safety and Health at Work Module
Assessments for the Module are:
Assignments (2): 60%
Examination: 40%
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FETAC Level 5 Communications Module
Assessments for the Module are:
Collection of Work: 50%
Skills Demonstration: 50%
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FETAC Level 5 Work Experience Module
Assessments for the Module are:
Practice and Placement mode:-
Learner Record: 50%
Skills Demonstration: 30%
Assignment: 20%
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APEAL mode:-
Learner Record: 80%
Assignment: 20%
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FETAC Level 5 Care of the Older Person Module
Assessments for the Module are:
Skills Demonstration: 60%
Project: 40%
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FETAC Level 5 a Palliative Care Approach Module
Assessments for the Module are:
Learner Record: 70%
Assignment: 30%
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FETAC Level 5 Teamworking Module
Assessments for the Module are:
Skills Demonstration: 60%
Learner Record: 40%
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Trainer Leading Healthcare Providers Skillnet
Location of Course Nationwide
Dun Laoghaire
Ballinasloe
Coolock
Swords
Mullingar/Athlone
Available to Job Seekers: 
Yes
Certified: 
Yes

SME Growth & Development

Duration 10 Classroom Days
Subjects Taught How to Win Public Sector Tenders; the legal considerations
Procurement, Tendering and Supplier Management
Developing Effective Sales Processes
Marketing & Social Media Communications

Elective choice (pick 1)
Managing Outsource Performance & Value Chain Analysis
Legal Considerations When Outsourcing

Course Content CPD Diploma in SME Growth & Development
This module will examine efficiency and effectiveness measures as well as their suitability in relation to the strategic requirements of the outsourcing initiative.

Furthermore, this module will give the student an overview of the terms supply chain and value chain. It examines techniques such as value stream mapping, process analysis and process mapping.

Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes On completion of the programme, participants will be able to:
• Measure, develop and analyse the appropriate data which will allow effective analysis and evaluation when selecting a suitable supplier
• Identify key stakeholders in a procurement exercise and be able to develop effective relationships with them.
• Manage risks, disputes and potential conflicts during contraction and procurement.
• Describe the main type of contractual relationships that might be formed with suppliers and the appropriate use of each.
• Understand the concept of costumer value and the role of supply chain management in creating in.
• Identify business processes, core competences and measure ‘value’.
• Recognising the key issues that need to be addressed in value chain logistics.
Trainer DIT Aungier Street
Location of Course DIT Aungier Street
Available to Job Seekers: 
No
Certified: 
Yes

Customer Service

Duration 3 Days
Course Fee €595.00
Subjects Taught The programme aims to develop the capabilities of Customer Service Representatives, so that they can understand their role in securing organisational success by reacting positively to customer needs and to handling customer complaints successfully.
FETAC Code 5N0972: Customer Service
Course Content This course is available in e-learning and classroom.

This Programme has been designed to equip learners who are involved in Customer Service with a dual focus – ensuring excellence in the service they provide and through excellent service increasing sales, referrals and positive brand impact.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes On completion of the programme, participants will be able to:

o Identify and anticipate customer needs and wants
o Positively influencing Customer Perceptions
o Deal with a range of challenging situations
o Implement a quality Customer Care Policy
o Deliver Effective Customer Service under challenging circumstances
o Identify provisions that may be needed to satisfy different customers needs
o Evaluate the impact of Customer Service

Methods of Assessment Assignment (20%)
Exam (20%)
Skills Demonstration (60%)

Assignment
Produce a report, based on an investigation on customer service skills, logging both the customer and the customer service representative’s behaviour, over a period of an hour.

Exam
Conducted on Day 3, consists of learners being required to answer 2 out of 3 questions over one hour.

Skills Demonstration
Learners will have an opportunity to be assessed on a range of customer contact skills.

Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Conflict Management

Duration 5 Days
Course Fee on request
Subjects Taught This course runs over five days over five consecutive weeks. It is a practical hands on course where participants get the opportunity to learn about how they themselves and others deal with conflict.
FETAC Code E30161: Conflict Management
Course Content Conflict happens – This course is designed to help participants understand how they deal with conflict and sometimes even cause it to happen. Participants will learn how to use conflict in a positive and productive way which will lead to greatly improved relationships with both colleagues and customers.
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and/or have relevant life and sales work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes On completion of the course, participants will have practical skills for handling conflict in the workplace. Over the five days, participants will:

• Develop a personal awareness of their own style of conflict management
• Clearly identify the most appropriate way to deal with people in difficult situations
• Understand how their style influences different situations
• Develop skills to achieve a win-win outcome
• Understand how personal and organisational change can cause conflict
• Practice and develop their skills in conflict resolution
• Gain techniques for dealing with anger in both themselves and others
• Develop skills in listening, giving and receiving feedback
• Understand the role of mediation in resolving conflict

Methods of Assessment The course is assessed using
• A case study project (50%),
• An assignment (25%) and
• A learner journal (25%).
Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Accounting for Derivatives under US GAAP

Enrolment and Start Dates Comment Please see network website for course commencement dates.
Course Content At the end of this course, in relation to equity, fixed income and commodity swaps and other derivatives, participants will be able to
•Discuss current market developments
•Describe recent trends in the regulatory landscape
•Describe fully how different instruments can be used to execute a number of investment objectives and strategies

Content
• Derivatives markets
• Swaps overview
• Equity instruments
• Fixed income instruments
• Commodities instruments
• Exotic derivatives
• Pricing
• Valuation
• Risk Management - Exposures
• Reporting

Who Should Attend?
Experienced hedge fund and mutual fund professionals who require a greater understanding of equity, fixed income and commodity swaps and other derivatives.

Further Enquiries Louise Ryan
e: louise.ryan@ibec.ie
t: 01 605 1546
Trainer Quickstep Consulting
Available to Job Seekers: 
Yes
Certified: 
No

Role of the Trustee

Duration 1/2 Day (9.30 - 12.30)
Subjects Taught Agenda
• The role of the Trustee in Ireland
• Eligibility Criteria as per UCITS and non-UCITS Notices
• How the trustee is appointed/replaced
• Authorisation process

Responsibilities
• Fiduciary duty of care to unit-holders/share-holders
• For Safe-keeping of the assets of the Fund/scheme
• Relationship with Custodian and sub-Custodian
• Application of income
• Issue and Cancellation of shares/units
• Independence and remuneration of trustee

Reporting
• Relationship with Transfer Agent – reports required
• Relationship with Fund accountant – reports required
• Breaches of limits as per Prospectus
• Re-pricing where appropriate
• Inspection of Complaints Log with investors
• Report to Unit-holders/Shareholders in Periodic Reports
• Minimum Capital Requirement

Meetings with the Regulator
• Frequency
• Responsibilities for reporting errors and breaches

Involvement in In-specie transfers

Role in Risk Management Process

Overview of controls – ensure adequacy
• Ensure measurement is in line with stated practice
• Ensure exposure limits are being monitored effectively and corrective action taken where required

Enrolment and Start Dates Comment Spring 2013
Please email louise.ryan@ibec. ie to register your interest.
Course Content Aim And Approach
This module aims to give delegates an insight into the workings and the responsibilities of a Fund Trustee for Irish regulated Fund.

Audience
The programme is intended for anyone who works in the Funds Industry, who wants to know more about the role of an Irish Fund Trustee, particularly those new to the Irish fund industry at any level.

Further Enquiries Louise Ryan
e: louise.ryan@ibec.ie
t: 01 605 1546
Learning Outcomes Following the programme participants will have:
• An appreciation for the range of functions that an Irish Fund Trustee has responsibility for

• An understanding of how this responsibility is discharged.

Trainer Abacus Consulting
Available to Job Seekers: 
Yes
Certified: 
No
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