Daytime

Basic Food Safety - Level 1

Duration From 9.00am to 1.00pm Or 2.00pm. to 6.00pm.
Comment The course is 4 - 4.5 hours in length and there is a 30 minute Level 1 examination at the end of this course.
Course Fee €30 per person
Enrolment and Start Dates Comment Enrolment is ongoing for this course delivery date is 18th of June 2013
Financial Support This course is free of charge to the unemployed on a first come basis. Check the link below for eligibility
www.skillnets.ie/job-seekers/eligibility-criteria
Course Content The course consists of the following 6 modules:
• An Introduction to Food Safety and Hazards
• Microbiological Hazards and Controls
• Contamination Hazards and Controls
• Personal Hygiene
• Cleaning
• Pest Awareness
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes On completion of this course, participants will be able to identify the risks and hazards involved in food handling and will have a basic understanding in the prevention of those risks. Participants will be able to understand their requirements under food safety legislation as well as following best work practice in the work place.

This course fulfils the level 1 guidelines provided by the FSAI(Food Safety Authority of Ireland), FSAI.ie

Methods of Assessment It is an interactive course combining a PowerPoint presentation, video, class questions and group exercises. Participants are actively encouraged to participate during this course. All participants will be provided with hand-outs and the "Hygiene Sense" book.
Location of Course Talbot Hotel Portlaoise Road Carlow
Available to Job Seekers: 
Yes
Certified: 
No

High Performance Management

Course Fee €695 per person
Enrolment and Start Dates Comment 6th, 13th, 26th of March, 16th of April 2013
Course Content Module 1: Communications & Customer Care
- Barriers to effective communication
- Assertiveness in the workplace
- ‘Putting your best foot forward’
- Handling difficult or aggressive behaviour
- Effective customer care communication skills
- Dealing with difficult customers
- Profiting from complaints
- Importance of giving and receiving feedback
- Essential skills of an effective negotiator

Module 2: Effective Leadership, Motivation & Performance Management
-
- Different leadership styles and when to use them
- Examine the role of the manager
- Motivating others to improve their performance
- Identify and understand the keys to effective people management
- Performance feedback skills
- Be able to apply the principles of performance management within the workteam
- How to get the best from performance appraisals

Module 3: Delegation, Teamworking & Dealing with Difficult Staff
- Delegating effectively to motivate staff
- Coping with resistance to delegation
- 7 Steps to effective delegation
- What makes an effective team
- Key team development stages
- Formal v informal disciplinary options
- Bullying in the workplace

Module 4: Work place effectiveness
- Identifying the ‘thieves of time’
- Effective networking skills
- Differentiating between important and urgent tasks
- Learning to say 'no'
- Planning your essential priorities and avoiding procrastination
- Personal and organisational consequences of stress
- Identifying the signs of stress in you and your staff

Entry Requirements Personal Development Plans – managers / supervisors will complete and get sign off in advance of the core programme work by their line manager. There will be midterm and an end of programme reviews also built in. I will also work with the line manager and the participant to ensure that the organisations and participants goals are aligned to the key needs of the business.
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes Business Relevance

This programme will make a valuable contribution in ensuring effective management practices are used. The business returns will be in:

- improved communication skills
- greater employee commitment and confidence
- improved management practices.
- the programme is also an effective way to fast track an employee who has identified as a future high potential manager.

Methods of Assessment Business Relevance
Location of Course Dublin
Available to Job Seekers: 
No
Certified: 
No

VDU Assessor

Duration One day
Number of Places 10
Course Fee €75 per person
Subjects Taught • Identify the hazards associated with workstations
• Understand the harm posed by these hazards
• Understand the legislation that applies to Display Screen Equipment Visual Display Units
• Carry out a VDU/ DSE Workstation Assessment
Enrolment and Start Dates Comment Enrolment is onging for this one day course
1st of May 2013
Financial Support Click on the link below for eligability on any of our programmes or courses.

www.skillnets.ie/job-seekers/eligibility-criteria.

Course Content Module 1 Legislation
Module 2 Hazards and Risks
Module 3 Minimum Requirmenets
Module 4 Workstation Assessments
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes To provide delegates with the knowledge and skills to be able to assess VDU Workstations and advise others on the correct set up of workstations
Location of Course Carlow
Available to Job Seekers: 
Yes
Certified: 
No

Nutrition

Duration 4 days (one day a week for four weeks)
Course Fee €155 per person
Subjects Taught Composition of Food
Participants will learn about the main constituents of food and the functions of food, specifying the different classes of nutrients and the main functions of each type.

They will be able to list the energy values of the different food types and the factors that affect the energy requirement of an individual. You will learn about the different types of fats and will be able to distinguish between essential and non-essential fatty acids and the role each play in relation to health. Leaners will be able to classify carbohydrates into monosaccharide, disaccharide and polysaccharide and be able to distinguish between digestible and poorly digestible carbohydrates. You will learn about proteins, vitamins and minerals and role they play in maintaining good health.

Nutrition and Health
Participants will learn to:
List the specific nutritional needs of
· infants
· children
· adolescents
· adults
· the elderly

Discuss the factors that influence the eating habits of
· children
· adolescents
· the elderly

Discuss the causes, symptoms and effects of
· anorexia nervosa
· bulimia
· obesity

Evaluate, for a child and an adult
· a vegetarian diet
· a vegan diet in terms of meeting their dietary requirements

• Discuss the role of diet in coronary heart disease and hypertension
• Discuss the role of diet in dental health
• Discuss the possible links between diet and cancer
• List the factors that lead to the development of osteoporosis

Devise a suitable menu for the following groups:
· infants
· school-going children
· adolescents
· pregnant women
· vegetarians
· vegans
· athletes

Outline the role of diet in the treatment of the following:
· diabetes mellitus
· coeliac disease
· cystic fibrosis
· lactose intolerance
· P.K.U.

• List the different techniques for measuring the nutritional status of an individual
• Summarise the nutritional intake of an individual using the 24-hour recall method
• Compare the nutritional intake of an individual with the reference nutrient intake (RNI).

Nutrition and Exercise
• Participants will be able to explain the terms: nutritional status, glycogen loading and dehydration
• Explain the effect of diet and nutritional status on physical performance and how glycogen loading is achieved
• List the possible causes and effects of dehydration, discuss the importance of high fluid intake at all times and be able to justify the need of fluid and electrolyte replacement before,during and after training and competition.

Food Labelling
• Participants will be able to specify the labelling of food products in accordance with EU regulations, interpret the nutrition labels on a variety of food products and explain the term “food additive”and list the main categories of food additives
• Distinguish between artificial and natural food additives and explain the term “additive induced hyperactivity”
• Explain the origin and significance of E numbers and source information on E numbers.

FETAC Code C20140: Nutrition
Enrolment and Start Dates Comment Enrolment is ongoing. Delivery dates:
7th, 14th, 21st and 28th of May, 2013
Course Content Unit 1 Composition of Food
Unit 2 Nutrition and Health
Unit 3 Nutrition and Exercise
Unit 4 Food Labelling
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Methods of Assessment All assessment is carried out in accordance with FETAC regulations.
Assessment is devised by the internal assessor, with external moderation by FETAC.
Summary Assignments (2) 50%
Examination (Theory-Based) 50%

11.1 Assignments (2)
The internal assessor will devise two briefs that require candidates to produce evidence that demonstrates an understanding and application of a range of specific learning outcomes.

Assignment 1:
The brief for the first assignment will focus on the nutritional content of foods. Candidates will carry out an investigation of foods us ing appropriate research methods, analyse the results and present conclusions and recommendations. Candidates will submit a report with supporting documentation as part of the evidence.

Assignment 2:
The brief for the second assignment will focus
on the nutritional requirements of individuals or groups.

Candidates will investigate the dietary requirements of specific individuals or groups. They will devise suitable menus, outline the rationale for their selections and make recommendations. Candidates will submit a report with supporting documentation as part of the evidence.

The assignments may be presented in a variety of media, for example written, audio, graphic, visual or any combination of these. Any audio or video evidence must be provided on tape. Each assignment carries equal marks.

11.2 Examination
The internal assessor will devise a theory-based examination that assesses candidates’ ability to recall and apply theory and understanding, requiring responses to a range of question types, short answer and structured. These questions may be answered in different media such as in writing or orally. The examination will be based on a range of specific learning outcomes and will be 2 hours in duration.

The format of the examination will be as follows:
Section A
12 short answer questions.
Candidates are required to answer 10 (4 marks each).

Section B
4 structured questions.

Candidates are required to answer 3 (20 marks each.)
12 Grading
Pass 50 - 64%
Merit 65 - 79%
Distinction 80 - 100%

Location of Course Talbot Hotel, Portlaoise Road Carlow
Available to Job Seekers: 
Yes
Certified: 
Yes

Sales & Marketing Management

Duration 6 days in duration. Delivered one day a week for six weeks
Number of Places 10
Course Fee €265 per person
Subjects Taught Assess the principles of sales and marketing management to include the planning and execution of the pricing, promotion and distribution elements of a marketing plan, the budgeting and forecasting of a sales plan and the recruitment, organisation, compensation and evaluation of a sales team
2
Appraise the sales and marketing environment to include market entry strategies and analyses of consumer behavior
3
Analyse customer needs to include their motivations and style through emotional, reassurance purchase and esteem purchases as they relate to the sales cycle
4
Evaluate the types of sales and marketing environments that organisations operate in to include business to consumer and business to business markets and the methods of promotion available to organisations at each stage of their development
5
Interpret the impact of a range of micro and macro factors that effect sales and marketing decisions
6
Identify the main features and impacts of the legal and regulatory framework relevant to the sales and marketing function
7
Research the company’s market, current and potential customer base, competition, market segmentation, target market and position for a range of products and services to potentially maximise all selling opportunities
5
8
Utilise internal and external analysis techniques including strengths weaknesses opportunities and threats (SWOT), political economic social technical legal (PESTLE) and Porter’s Five Forces in formulating sales and marketing plans
9
Formulate sales management techniques to meet the needs of a range of organisations to include appropriate marketing and selling key performance indicators
10
Estimate the budgets and forecasts for a sales and marketing plan
11
Develop and adapt the marketing mix for products and services over time and in different markets
12
Devise an after sales service policy for their organisation to include the interpersonal skills required when dealing with a dissatisfied customer post sale and how new sales opportunities can be created from after sales service
13
Revise strategic planning, marketing activities, market research and sales management to adapt to the changing business environment
14
Illustrate how sales targets and profits are achieved through a balanced product and service portfolio
15
Manage a range of sales functions to include the recruitment, motivation, leadership, training, organisation, staff compensation and evaluation and the modeling of the complete sales cycle in line with organisational key performance indicators
16
Supervise the implementation of a sales and marketing plan
17
Appraise the performance of sales and marketing personnel against key performance indicators.
FETAC Code 6N3613: Sales and Marketing Management
Enrolment and Start Dates Comment Enrolment is ongoing.
Delivery dates: 8th, 15th, 22nd, 29th of May 2013, 5th and 12th of June 2013
Course Content Sales & Marketing Management - FETAC level 6
The purpose of this award is to equip the learner with the knowledge, skill and competence to plan, carry out and evaluate sales and marketing activities to meet the objectives of a range of organisations.
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Eligibility Click on the link below for eligability on any of our programmes or courses.

www.skillnets.ie/job-seekers/eligibility-criteria.

Location of Course Carlow Gateway Business Centre, Athy Road Carlow
Available to Job Seekers: 
Yes
Certified: 
Yes

Lean Manufacturing Tools

Duration Five days ran over one day a week for five weeks.
Comment Note: Plant visits and exercises will be coordinated by R. McEvoy through SELF (South East Lean Forum)and / or the participants own plants. The VSM & SMED exercises will be conducted at a participant’s plant.
Course Fee €325 per person
Subjects Taught Day 1 - Lean Overview.
Lean Simulation game
Project & Metrics selection

Plant tour
Review of tour

Day 2 - Improvement cycles: Breakthrough vs incremental, PDCA, Root Cause Analysis, DMAIC.
Problem Definition, Team Charter & SMART Objectives
5S Workplace Organisation & Numbers simulation.

Plant tour
Review of Tour

Day 3 - Making Material Flow
Kanban
SMED Quick Changeovers & video-based exercise.
Mistake proofing, Poka-yoke
Minitest.

Review of project scopes & progress.

Day 4 - Std Work, Load–cycletime charts & Duplotronic exercise
Takt time & exercises
Layout & line design
Team work, Groupthink
Managing change

Day 5 - OEE & TPM
Kaizen Blitz Workshops
Minitest
Thought process mapping
VSM, Current state, Future state
VSM exercise in selected plant.

Project reviews and workplan:

Course review
Project mentoring days (if required)
Presentation of Project Results

Enrolment and Start Dates Comment Enrolment is ongoing.
Delivery dates are as follows:
8th, 15th, 22nd, 29th of May and 5th of June, 2013
Financial Support (Free to Job Seekers on a first come basis)
Click link below for eligibility
www.skillnets.ie/job-seekers/eligibility-criteria.
Course Content Learning objective:
A Lean Enterprise delivers maximum value to its customers using the minimum amount of materials, labour, finance and other resources.
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes Learners who successfully complete this module will be able to:
• Conduct Lean improvement activities in their own area of responsibility, such as 5S, Kanban, SMED, Standard Work and Mistake Proofing and
• Assist senior management in implementing Lean Principles in a wider manufacturing environment
Methods of Assessment For the purposes of FETAC Accreditation, candidates will complete the following three assessments:

Assignment:
The internal assessor will devise a brief that requires the candidate to produce evidence that demonstrates an understanding and application of a range of specific learning outcomes. This assignment will require the candidate to demonstrate an understanding of the Lean Thinking and Lean Fundamentals learning outcomes.

It will be in the form of a written assessment (1,000-2,500 words) of the candidate’s own organisation, making a preliminary assessment of the extent to which Lean Tools have already been implemented and also identifying the potential for further improvement.

It should clearly identify the extent (including examples) of the seven wastes.

Skill Demonstration
The candidate’s skill in both compiling a Current State Value Stream Map (VSM) and proposing a Future State VSM will be assessed. The candidate will create both a Current State Value Stream Map and a Future State Value Stream Map for a significant product / service within their organisation. As well as submitting a hardcopy of both maps (A3 size), the candidate will make a short (10 min max) presentation to the class, outlining the issues identified and solutions proposed.

This assessment will test all of the Learning outcomes in Unit 8, as well as at least a selection from Units 2, 4, 5 and 6. This VSM may, but not necessarily, form the basis of the candidate’s subsequent project. This presentation will be video recorded, with each candidate clearly identified, for the purpose of external moderation.

Project
The internal assessor will agree a project brief with each candidate that requires candidates to demonstrate both an understanding of aspects of at least some of the Lean tools and the ability to implement those tools within their own workplace. It is acceptable for several candidates to cooperate on a team project as long as each candidate satisfies the internal assessor that they both understand the tools used and played a significant role in the implementation.

The project must be completed and presented within 3 months of completion of the course. The presentation format shall be suitable for presentation also to the candidate’s own management and may include flipcharts, PowerPoint presentation and results achieved to date.

The presentation is expected to last 20 minutes for a single-handed project. The project may, but not necessarily, be based upon the VSMs created in the Skills Demonstration. The project should demonstrate the candidate’s achievement of a broad range of the learning outcomes. This presentation will be video recorded, with each candidate clearly identified, for the purpose of external moderation.

Trainer Ray McEvoy, Manufacturing Excellence
Location of Course Carlow Gateway Business Centre, Athy Road, Carlow
Available to Job Seekers: 
Yes
Certified: 
No

Managing Under Pressure

Comment Value Positioning
It is an essential ingredient that Programme participants attach credibility and memorability to the Process – this is achieved by the
• Introduction of Stress Management Components
• Using a Theoretical & Scientific model and
• Validating the process in practical terms at a personal level by using psychometric testing.
Number of Places 10
Course Fee €695 per person
Subjects Taught The secret of every successful Stress Awareness Programme is that it is a essentially a lifestyle programme that is self-continuing, not a quick-fix surface glossing attempt but an on-going process reinforced by constant reminders and effort. It is my professional code of practice where there is a professional requirement I maintain contact with each participant without additional charge after the initial programme has been completed.
Enrolment and Start Dates Comment April 9th to May 3rd 2013
Includes two one to one sessions and one teaching day on the 19th of April 2013
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes Objective:
To present a professional and competently run programme that will have outcomes particular to each participant enabling them to:
• Interact more successfully with colleagues, subordinates, and their boss.
• Manage their work lives better.
• Improve their personal productivity.
• Improve health & well-being.
• Have greater work/ life harmony.
Location of Course The Dolmen Hotel, Kilkenny Road, Carlow
Available to Job Seekers: 
No
Certified: 
No

Sage Accounts Production - Level 2

Number of Places 12
Course Fee €65 per person
Subjects Taught Accounts Database
• Understanding the Role of the Accounts Database
• Impact of Accounts Database on Final Accounts
• Adding New Accounts Database Groups, Sub-groups & lines

Pages & Printing
• Introduction to Accounts Pages
• Print Selections
• Output to File, Print & Email

Understanding Formulae & Customising Formats
• Commonly used Formulae in Accounts Pages
• Adding a New Accounts Page or Note
• Formatting & Styles in Pages & Notes

Conditions
• Understanding the hierarchy of how the system applies conditions
• Different types of conditions including those within a page or note i.e. Cell, Row or Column or associated with a page, note or database line entry.

Groups
• Role of Groups
• Nominal & Freeform Type Groups
• Creating & Editing Groups
• Group Breakdowns on Accounts Pages

Management Accounts & Budgets
• Creating Accounting Periods
• Management Accounts Pages
• Formulae used in Management Accounts
• Entering & Updating Nominal Budgets
• Budget & Variances on Management Accounts

Cost Centres
• Setting up Cost Centres
• Data Entry
• Analysing Cost Centres on Accounts Pages incl. Formulae

Consolidation
• Consolidation Master Format
• Setting up for Consolidation
• Consolidation Routine

Audit Working Papers
• Introduction to AWP
• Entering information & defining an Audit Pack

Enrolment and Start Dates Comment Enrolment is ongoing.
Delivery date 11th of June, 2013
Financial Support Open to Job Seekers
www.skillnets.ie/job-seekers/eligibility-criteria
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Location of Course Talbot Hotel Portlaoise Road Carlow
Available to Job Seekers: 
Yes
Certified: 
No

Supervisory Management

Duration 4 days
Course Fee €245.00 per person
FETAC Code L32199: Supervisory Management
Enrolment and Start Dates Comment 10th, 17th, 24th of September 2013 and 1st October 2013
Financial Support This course is open free of charge to job seekers, click on the link below for eligibility
www.skillnets.ie/job-seekers/eligibility-criteria.
Course Content The module is designed to provide the learner with the knowledge, practical skills and understanding required to operate effectively as a Supervisor or Line Manager.

Learners who successfully complete this module will:
• Acquire the theoretical knowledge enabling them to understand the role and responsibilities of a supervisor
• Acquire a range of supervisory and management skills
• Develop good interpersonal communication skills
• Demonstrate the confidence to deal with a variety of challenging situations
• Develop good work practices appropriate to their role as supervisor / line manager.

Entry Requirements Level 5 Certificate, Leaving Certificate or equivalent qualifications and / or relevant life and work experiences.
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes Specific Learning Outcomes
Learners should be able to:
• Understand key concepts, principles and practice in supervisory / line management
• Critically evaluate different approaches to supervision practice e.g. peer supervision, one-to-one supervision, group supervision
• Build a pattern of effective communication and problem solving to give greater flexibility
• Distinguish between different models of supervision and choose the most appropriate model for a context
• Relate supervision theory to planning and evaluating practice
• Demonstrate a range of personal and practical skills used as a supervisor/line manager
• Develop strategies for overcoming barriers
• Identify the characteristics and key skills of an effective supervisor / line manager
• Identify the challenges involved in performing the functions of a supervisor / line manager
• Recognise the benefits of using interactive management
• Undertake a training needs analysis and initiate training plans
• Recognise the importance of good documentation and record keeping
• Be familiar with relevant legislation such as employment, health and safety etc.

Operational Planning
Learners should be able to:
• Explain the role of goal and objective setting in operational planning and ensure plans are consistent with the organisation’s objectives, policies, health and safety regulations, and legal requirements
• Design an operational work plan/project for a fixed period including short-term objectives and Key Result Areas (KRAs) or Scorecards
• Integrate short-term objectives into a one-week work schedule
• Take account of relevant past experience, trends and developments and factors likely to affect future uses
• Implement the work plan
• Keep appropriate records of progress
• Critically evaluate implementation in relation to original plan
• Approach problem solving in a structured and creative way, i.e. use the ‘plan, do, check, act’ circle
• Evaluate the most appropriate software, planning tools for own business.

Team Leadership
Learners should be able to:
• Understand what teamwork is and how it works
• Negotiate a work plan/project with team members deliver a briefing to team members
• Check for understanding by summarising information and agreed upon actions
• Motivate team members by enhancing self-esteem
• Monitor progress of the work plan by establishing follow-up dates
• Evaluate the contribution of team members
• Keep goals clear and performance high by providing consistent positive and corrective feedback
• Deal with poor performance.

Location of Course Carlow Gateway Business Centre, Athy Road, Carlow
Available to Job Seekers: 
Yes
Certified: 
Yes

Train the Trainer

Duration 4 Days
Course Fee €395.00 per person
Subjects Taught Theory of training & adult learning:
Discover:
-the various concepts of training and education.
-the academic framework for training practice.
-the principles and tactics of adult learning.
-different learning styles and learning outcomes.

The role of the trainer: how to acquire good training practice? Learn:
-different training styles and how to handle conflict resolution.
-How to deal with challenging attitudes and behaviours.
-and develop your own needs as a trainer.

A breakdown of training needs & programme design: How to:
-identify and analyse training requirements.
-construct a training programme.
-conform sufficiently to certification bodies.

Preparing for training delivery: How to:
-plan your course
-create interesting and relevant exercises.
-chose and prepare training tools, visual aids etc.

Delivery & assessment: Learn:
-how to establish and maintain a positive learning environment.
-diverse training strategies to build a varied and appealing programme.

Evaluation of training: How to:
-lead an effective evaluation process.
-evaluate learner progress against the programmes goals.
-get learners involved.

FETAC Code E30179: Train the Trainer
Enrolment and Start Dates Comment 9th, 16th, 23rd and 30th of May 2013
Course Content About the course:
A continuous training programme is a powerful asset in our constantly changing world. Still few people have the right qualities to be very effective trainers. This programme and its various learning methods will increase the skills and knowledge of existing as well as novice trainers.

This interactive course will develop your skills for you to provide high quality and innovative training solutions. You will learn, among others, how to carry out a training needs analysis, the different ways to conduct a training course, the materials you could use and how to be creative and innovative. You will be assessed by the end of the course and learn how to give and receive feedbacks.

Train-the-Trainer is FETAC accredited and you will receive your certificate after the course and see your skills and results increase.

How should attend?
• Trainers without formal training yet and wishing to sharpen their skills
• Newly appointed trainers
• Supervisors or team leaders with training responsibilities.

Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Eligibility This course is open free of charge to job seekers.
Click the link below for eligibility
www.skillnets.ie/job-seekers/eligibility-criteria.
Learning Outcomes FETAC level six qualification
Location of Course Carlow Gateway Business Centre, Athy Road, Carlow
Available to Job Seekers: 
Yes
Certified: 
Yes
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