|At the end of this course learners will be able to:
Apply management theory to understand the role and responsibilities of a supervisor.
Explore a range of supervisory and management skills.
Develop the critical interpersonal communication skills required for effective supervision.
Demonstrate the confidence to deal with a variety of challenging situations.
Develop good work practices appropriate to your role as supervisor / line manager
The specific learning outcomes are grouped into four units
1. Supervisory Management
2. Operational Planning
3. Team Leadership
4. Operational Skills
At the end of the Supervisory Management Module participants will be able to:
Understand the key concepts, principles and practice in supervisory / line management.
Build a pattern of effective communication and problem solving to give great flexibility
Relate supervision theory to planning and evaluation practice
Undertake a training needs analysis and appropriate initiation of training plans
Understand relevant legislation (Employment Equality Acts 1998 and 2004 and Data Protection)
Recognise the benefits of using interactive management.
At the end of the Operational Planning Module participants will be able to:
Explain the role of goal and objective setting in operational planning and ensure plans are consistent with the organisations objectives, and policies.
Design an operational work plan for a fixed period including short term objectives and key results areas.
Integrate short term objectives into a one week work schedule
Implement a work plan
Approach problem solving in a structured and creative way
At the end of the Team Leadership Module participants will be able to:
Understand what teamwork is and how it works
Negotiate a work plan with team members
Deliver a briefing to team members
Keep goals clear and performance high by providing consistent positive and corrective feedback
Have excellent appraisal and evaluation skills
Effective in negotiation of decisions and successful resolution of conflicts
At the end of the Organisational Skills Module participants will be able to:
Explore how the principles of time management affect planning in the workplace
Plan a meeting e.g. notice, agenda, administration and venue
Understand the importance and the need to delegate
Document all elements of the supervision/line management practice.