Morning

• To give the knowledge and skills needed to identify abuse, mistreatment and neglect - including covert or hidden abuse or abuse in its early stages.

• To help identify care practices that might lead to or contribute to elder abuse.

• To understand the actions that needs to be taken if elder abuse is discovered or suspected.

Session 2: Review Chapters 3 & 4, oral practice, writing

Session 3: Review Chapters 5 & 6, oral practice, writing

Session 4: Who is that? Sentence patterns and word substitution, oral practice, writing

Session 5: Introduce your company, sentence patterns, reading, oral practice, writing

Session 6: Dates, days, months, year, sentence patterns, reading, oral practice, writing

Session 7: Buying daily necessities, sentence patterns, reading, oral practice, writing

Session 8: Getting a taxi, sentence patterns, reading, oral practice, writing

Session 9: Go to the doctor, sentence patterns, reading, oral practice, writing

Session 10: Renting an apartment/office, sentence patterns, reading, oral practice, writing

Session 11: In a restaurant, seating, giving a present, making a toast. (L9 finished) Ordering food and working overtime. (L10)

Session 12: Negotiate price 1 (L11)

Session 13: Daily schedule, time (L12)

Session 14: Review, oral presentation.

Benefits For Participants:
Participants will:
• Gain a clear overview of how debt collection fits into business activities and the support systems required for effective credit control and cash collection.
• Understand the common goals of all functions in a business and how debt collection is everyone’s responsibility
• Agree on the key behaviours of an effective debt collection agent.
• Gain or rediscover at least two significant techniques & practises to improve their performance
• Commit to transfer the skills, knowledge and attitudes from the programme to the workplace to develop "best sustainable practise" in their work.