| Course Content |
Unit 1 Managing Performance
Set clear, unambiguous standards, goals and objectives for individuals and teams
Use team based performance techniques in a planned and agreed manner
Communicate appropriate feedback to staff in a timely and constructive manner
Describe the professional role and the function of leadership in the context of his/her supervision
Recognise the importance of maintaining professionalism in his / her supervisory capacity
Use an assertive and consistent approach when dealing with under performance such as absenteeism, poor work output etc.
Unit 2 Motivating, Developing and Empowering
Assess own supervisory/management style using a self skills audit
Design strategies which encourage staff to communicate their suggestions, problems etc. e.g. staff surveys, staff comment cards and speak-up sessions
Recognise the importance of being a positive role model
Respond effectively to deviations from agreed standards
Perform his / her supervisory management duties in a fair and equitable manner with due regard to the legal and regulatory framework
Use different communication styles in a variety of appropriate situations
Conduct a skills audit of staff in order to identify training gaps and needs
Develop ways in which lifelong learning for staff could be encouraged and supported
Create a culture of staff empowerment by developing processes to motivate and support staff e.g. Personal Development Plan process
Outline the process of effective delegation
Perform the role of conduit from staff to the upper management levels
Unit 3 Building Effective Relationships
Evaluate the impact of different styles of leadership
Recognise the importance of good working relationships at all levels e.g. with managers, peers and subordinates
Perform effectively as a team member
Demonstrate an understanding of motivational theory and its impact on staff
Understand the policies regarding confidentiality in his/her work sector
Respect and value the diversity of the social, cultural and language backgrounds of all internal and external stakeholders
Maintain links with a range of professionals, networks and agencies that support the supervisor in his/her role
Use these networks in a proactive way to achieve tasks and solve problems within a multi-disciplinary framework
Develop a partnership approach to working with trade union officials
Demonstrate mediation skills within a conflict situation to
achieve an agreed negotiated outcome
Develop strategies that enable the timely and constructive resolution of problems
Unit 4 Legislation, Regulation and Policies
Identify the key concepts of employment legislation
Minimum Notice and Terms of Employment, 1973 as amended
Unfair Dismissals Acts, 1977 as amended
Organisation of Work Time Act, 1989
Maternity Protection of Employment Act, 1994 as amended
Employment Equality Act, 1998 as amended
Parental Leave Act, 1998 amended
Equal Status Act, 2001 as amended
Safety, Health and Welfare at Work Act 2005 amended
Disability Act 2005
Outline the main provision under the Health Acts from 1997 onwards
Explain the concepts of equality and diversity
Outline the national equality legislation
Implement procedures for keeping up to date with current relevant legislation and work practices in the sector
Examine the impact that culture, attitudes and values have on his / her work practice |