| Course Content |
Unit 1 Managing Performance
• Set clear, unambiguous standards, goals and objectives for individuals and teams
• Use team based performance techniques in a planned and agreed manner
• Communicate appropriate feedback to staff in a timely and constructive manner
• Describe the professional role and the function of leadership in the context of his/her supervision
• Recognise the importance of maintaining professionalism in his / her supervisory capacity
• Use an assertive and consistent approach when dealing with under performance such as absenteeism, poor work output etc.
Unit 2 Motivating, Developing and Empowering
• Assess own supervisory/management style using a self skills audit
• Design strategies which encourage staff to communicate their suggestions, problems etc. e.g. staff surveys, staff comment cards and speak-up sessions
• Recognise the importance of being a positive role model
• Respond effectively to deviations from agreed standards
• Perform his / her supervisory management duties in a fair and equitable manner with due regard to the legal and regulatory framework
• Use different communication styles in a variety of appropriate situations
• Conduct a skill’s audit of staff in order to identify training gaps and needs
• Develop ways in which lifelong learning for staff could be encouraged and supported
• Create a culture of staff empowerment by developing processes to motivate and support staff e.g. Personal Development Plan process
• Outline the process of effective delegation
• Perform the role of conduit from staff to the upper management levels
Unit 3 Building Effective Relationships
• Evaluate the impact of different styles of leadership
• Recognise the importance of good working relationships at all levels e.g. with managers, peers and subordinates
• Perform effectively as a team member
• Demonstrate an understanding of motivational theory and its impact on staff
• Understand the policies regarding confidentiality in his/her work sector
• Respect and value the diversity of the social, cultural and language backgrounds of all internal and external stakeholders
• Maintain links with a range of professionals, networks and agencies that support the supervisor in his/her role
• Use these networks in a proactive way to achieve tasks and solve problems within a multi-disciplinary framework
• Develop a partnership approach to working with trade union officials
• Demonstrate mediation skills within a conflict situation to
• achieve an agreed negotiated outcome
• Develop strategies that enable the timely and constructive resolution of problems
Unit 4 Legislation, Regulation and Policies
• Identify the key concepts of employment legislation
• Minimum Notice and Terms of Employment, 1973 as amended
• Unfair Dismissals Acts, 1977 as amended
• Organisation of Work Time Act, 1989
• Maternity Protection of Employment Act, 1994 as amended
• Employment Equality Act, 1998 as amended
• Parental Leave Act, 1998 amended
• Equal Status Act, 2001 as amended
• Safety, Health and Welfare at Work Act 2005 amended
• Disability Act 2005
• Outline the main provision under the Health Acts from 1997 onwards
• Explain the concepts of equality and diversity
• Outline the national equality legislation
• Implement procedures for keeping up to date with current relevant legislation and work practices in the sector
• Examine the impact that culture, attitudes and values have on his / her work practice |
