Retail Trade

Customer Service

Network: 
Tech North West Skillnet
Duration TBC
Number of Places 15
Course Fee TBC
Enrolment and Start Dates Comment TBC
Financial Support Already included
Further Enquiries Siobhan Grant
e: info@technorthwestskillnet.com
m: 086 270 7277
Eligibility Employed or Unemployed
Trainer Service Sells
Location of Course Letterkenny
Available to Job Seekers: 
Yes
Certified: 
No

Safe & Fuel Efficient Driving - SAFED Driver Training

Network: 
ICOS Skillnet
Duration 1 Day
Number of Places TBC
Course Fee On application
Subjects Taught (1) Theory based presentation, either classroom or on road.

(2) Safer Driving:
• Less injuries and fatalities on our roads
• Less accident damage to vehicles
• Less unproductive downtime for vehicle repairs
• Potential for reduced insurance claims

(3) Fuel Efficiency
• Lower cost
• Improved profit margins
• Reduced emissions
• Improved environmental performance

Also demonstration of the walk round check which is required under EU law. Full explanation of e.p.c. and its requirements.

Driving will be assessed and marked under 18 different categories.

Feedback and recommendations will be given to each driver.

Enrolment and Start Dates Comment Course will take place on 11th,18th and 25th April 2013 - enrolment anytime before then.

Places are limited and allocated on first-come first served basis.

Financial Support Free places are available for those who are unemployed (Please enquire about eligibility criteria).
Course Content Safe And Fuel Efficient Driving (S.A.F.E.D)
This course is tailored to suit individual company needs.

Methodology
Training is personalised is to each individual driver and drivers are assessed over a period of 4 hours as outlined in the course content.

Further Enquiries ICOS Skillnet
Tel: 01 613 1348
E-mail: icosskillnet@icos.ie
Download Application Form http://www.icos.ie/skillnet/book-a-course/
Trainer Sean Cusack - Cusack School of Motoring
Location of Course Thurles, Co. Tipperary
Course Web Page: 
http://www.icos.ie/wp-content/uploads/2012/06/SAFED-Driver-Training1.pdf
Available to Job Seekers: 
Yes
Certified: 
No

Sales through Service

Network: 
CCMA Ireland Skillnet
Duration 2 days
Course Content Programme Overview
The objective is to increase the number of leads generated by agents and to have 100% of employees participate in the programme.

The aim of the sales through service workshops is to increase understanding of the importance of the lead generation programme for the growth of the company. We need to identify agents strengths and weaknesses in this area in order for us to understand the areas we need to work on so that we can meet our objective.

Who is this Course For?
Team leaders who wish to develop their coaching skills, giving themselves, and those directly influenced by their leadership, the ability and zeal to satisfy the customer.

Further Enquiries e: training@ccma.ie
t: 01 291 1960
Learning Outcomes Upon completion of this program, success should be achieved in the following areas:
• Sales of Ports (connections from other networks) to target
• Sales of product to overachieve target
• Mystery Shop to achieve a rolling average of 75%
• NPS score
• 100% compliance to Mystery shop questions
• Enabling a change in culture from a customer led sale to a Consultant led sale
• creating a shift from a passive response to competitor analysis to one where products are sold as the clear winner
• producing individual employees who strive to assist the customer however possible with the use of enthusiastic team work
Course Web Page: 
http://ccma.ie/page.php?s=training&id=263
Available to Job Seekers: 
Yes
Certified: 
No

Retail Butchery Training for the Unemployed

Network: 
National Organic Training Skillnet
Duration 10 weeks 2 days training and 2 days work placement each week.
Comment Accreditation:
• FETAC Level 4 Food Hygiene
• NBA Certificate of Attendance
• FSAI Level 2
Number of Places 20
Course Fee N/A retraining for unemployed persons
Subjects Taught The programme is grouped into 4 Units:
Unit 1: Induction (1 day)
• Health & Safety
• Company Policies & Procedures
• Industry Overview

Unit 2: Food Hygiene FETAC Level 4 (2 days)
• Hygiene and Safety
• Food Contamination
• Cleaning and Pest Control
• Legal Standards for Food Handlers
• Design and Layout of a Food Premises

Unit 3: Meat Preparation and Display (18 days)
• Practical Meat Cutting Skills
• Preparing cuts for sale (Beef, Lamb, Pork, Bacon, Poultry)
• Knife Sharpening
• Tray Packing, Wrapping
• Tagging, Product Display
• Uses of various Cuts
• Practical Cookery Tips
• Customer Focus
• Customer Contact Skills
• Quality Service, Policy and Practice
• Dealing with Difficult customers
• Customer Legislation/rights

Unit 4: Work Placement (20 days)
The NBA will assist participants in obtaining work placement in high quality outlets. It will endeavour to place participants in outlets that may have prospects of either part-time or full time employment.

FETAC Code L12207: Food Hygiene
Enrolment and Start Dates Comment Now enrolling commencing Autumn 2013
Course Content Foundation Skills in Retail Butchery
What is the Foundation Skills in Retail Butchery programme? The Foundation Skills in Retail Butchery programme is a part time course designed to give unemployed people an opportunity to gain skills that can lead to employment in a wide variety of areas including, retail outlets, meat processing plants, restaurants, farm shops, meat market stalls and butcher shops. The FETAC Qualification offered by NBA meets the stringent and necessary requirements for food handlers. In addition to the FETAC award participants will also gain the knowledge required to meet the requirements of the Food Safety of Ireland Level 2.

Training Methods:
The programme will be a blended learning experience for the participants. There will be a mix of classroom based learning covering the theory and legislation and practical application carried out by highly qualified tutors. In addition to the training in the NBA training centre participants will be placed in suitable work placement to gain valuable experience in the day to day running of a busy retail outlet. This mixed methods approach is in line with recognised international best standards and has been successful in providing participants with enhanced employment prospects.

Programme details:
The programme will consist of 240 hours training over a 10 week period. The participants will be trained in 2 groups of 10. This will be broken down into 120hrs direct training in the NBA training centre 2 days per week over the 10 weeks. It will also require the participants to do a minimum of 120 hours work placement. As part of the on-going process regular feedback, de-briefs and evaluations will be carried out by NBA staff and the National Organic Training Skillnet.

Further Enquiries Sean McGloin
Network Manager
Mob: 086 172 8442
Tel: 071 964 0688
Email: info@nots.ie
Eligibility see http://www.skillnets.ie/job-seekers/eligibilty-criteria/
Learning Outcomes Having successfully completing the Foundation Skills in Retail Butchery programme participants may look to further their development in this field by participating in further training and development opportunities in their chosen field. This progression can be facilitated by NBA Training by identifying suitable opportunities.
Trainer National Butchery Academy
Location of Course Training in Ballinasloe Co Galway and work placement Nationwide
Course Web Page: 
http://www.nots.ie/courses.php
Available to Job Seekers: 
Yes
Certified: 
Yes

Risk Based HACCP

Network: 
Taste4Success Skillnet
Enrolment and Start Dates Comment To be confirmed
Course Content Risk Based HACCP
Further Enquiries Email: training@taste4success.ie
Tel: 043 668 5289
Learning Outcomes On Completion of course the delegate will:
• Be familiar with the current food safety legislation
• Be Aware of Irish and International Standard specific to their sector, for example ISO 22000
• Understand the importance of an effective pre-requisite hygiene programme in a food Safety Management System (SMS)
• Be able to undertake a HACCP study and develop a HACCP plan appropriate to their seafood business operation
• Be able to implement a HACCP plan and verify its effectiveness
Trainer Bord Iascaigh Mhara
Location of Course Refer to course dates
Available to Job Seekers: 
No
Certified: 
No

Health & Safety Training

Network: 
ACIST Skillnet
Duration 1 Day
Number of Places 10
Course Fee TBA
Enrolment and Start Dates Comment 1 Day - 21st February 2013
Financial Support ACIST Skillnet Funding
Course Content Assisting your company to reduce workplace accidents through effective training and ensure that you are compliant with legislation such as the Safety, Health and Welfare at Work Act 2005, which is applicable to every place of business in the country.
Our expert safety consultant and instructor provide you with the practical solutions to your complete health & safety training requirements.
Further Enquiries Crystel Robbins Rynne
Network Manager
ACIST Skillnet
Mobile: 087 9980303
Office: 0657081466
Email: crystel@skillsacist.com
Trainer Safe-T-Trainer is a professional safety training & consultancy services company in operation since 2005. Combining experience and knowledge in the Manufacturing, Hospitality, Construction, Leisure and Public Sectors we deliver a comprehensive service to help your Company reduce workplace accidents and incidents to comply to all relevant Health and Safety Legislation. Willie Treacy, Managing Director, has over 10 years experience in delivering Safety Management Services tailored to the needs of companies ensuring they are compliant with Health and Safety regulations.
Location of Course Auburn Lodge Hotel, Ennis, Co Clare
Available to Job Seekers: 
Yes
Certified: 
No

Health & Safety Training

Network: 
ACIST Skillnet
Duration 1 Day
Number of Places 10
Course Fee TBA
Enrolment and Start Dates Comment 1 Day 22nd February 2013
Financial Support ACIST Skillnet Funding
Course Content Assisting your company to reduce workplace accidents through effective training and ensure that you are compliant with legislation such as the Safety, Health and Welfare at Work Act 2005, which is applicable to every place of business in the country.
Our expert safety consultant and instructor provide you with the practical solutions to your complete health & safety training requirements.
Further Enquiries Crystel Robbins Rynne
Network Manager
ACIST Skillnet
Mobile: 087 9980303
Office: 0657081466
Email: crystel@skillsacist.com
Trainer Safe-T-Trainer is a professional safety training & consultancy services company in operation since 2005. Combining experience and knowledge in the Manufacturing, Hospitality, Construction, Leisure and Public Sectors we deliver a comprehensive service to help your Company reduce workplace accidents and incidents to comply to all relevant Health and Safety Legislation. Willie Treacy, Managing Director, has over 10 years experience in delivering Safety Management Services tailored to the needs of companies ensuring they are compliant with Health and Safety regulations.
Location of Course Auburn Lodge Hotel, Ennis, Co. Clare
Available to Job Seekers: 
Yes
Certified: 
No

Retail Customer Service

Network: 
Outsourcing Skillnet
Duration 7 days
Comment 7 Day classroom based programme including role playing simulations – mystery shopper / customer experiences and a Sales and Marketing campaign.
Course Fee Contact course provider
Subjects Taught o Introduction to Customer Service
o Customer Requirements
o Customer Behaviour
o Providing the best possible service
o Handling Difficult Situations
o Consumer Legislation
Enrolment and Start Dates Comment Contact Network Manager
Course Content This programme is designed to enable the learner to appreciate the importance of the customer to an organisation. To understand the role and responsibilities of the frontline representative of an organisation, to understand the team work necessary to meet customer needs and expectations. It allows for participants to become familiar with relevant legislation and to develop a customer oriented quality service consistent with best practices and standards.
Entry Requirements Participants must hold a Leaving Certificate, equivalent qualification and / or have relevant life and work experience
Further Enquiries outsourcing@ccma.ie
Learning Outcomes • Learners will have specialised knowledge in the principles and practice of customer service
• Learners will understand the role and responsibilities of the customer service representative of an organisation
• Learners will have specialised personal communication skills required to provide a excellent customer experience
• Learners will be competent in handling more difficult and irate customers
Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Advanced Selling Solutions

Network: 
Outsourcing Skillnet
Duration 3 Days
Course Fee Contact course provider
Enrolment and Start Dates Comment Contact Network Manager
Entry Requirements Participants must hold a Leaving Certificate, equivalent qualification and / or have relevant life and work experience
Further Enquiries outsourcing@ccma.ie
Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
No

Making the Most of your Contacts

Network: 
Outsourcing Skillnet
Duration 1/2 Day The training takes the form of a half day workshop, with group discussions, case studies & feedback
based on individual/group needs. Each participant will receive handouts.
Course Fee Contact course provider
Subjects Taught Unravel the power of your network and discover the real value of your contacts
• Identify your key contacts and devise an effective plan to develop your contact base
• Widen your net of contacts & create opportunities by developing referrals & strategic partnerships
• Utilise helpful resources for discovering old contacts and rekindle relationship
• Become an effective networker through proper preparation and planning
• Get back in touch with old contacts with confidence and purpose
• Discover the power of body language for effective communication to influence customers
• Portray a powerful presence - get on the customers side and make a connection
• Overcome reluctance, build confidence and create superb first impressions
• Build great rapport with personalised introductions - know what to say and how to say it
• Listen actively, ask the right questions and make them feel special to show understanding
• The importance of follow up to build trust, develop relations and become known
• Network for the future – keep in touch, build great contacts and open more doors for you
Enrolment and Start Dates Comment Contact Network Manager
Course Content The aim of the workshop is to help participants gain a strategic insight into the power of developing and
nurturing their network of contacts in order to create leads and generate sales. Participants will learn
core skills to help them become more effective in their ability to source, reconnect, communicate and
influence potential customers or possible employers, whilst building valuable contacts and ultimately
creating real opportunities.
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience
Further Enquiries outsourcing@ccma.ie
Learning Outcomes After completing the workshop, each participant will be able to:
• Audit existing contacts to evaluate the true potential of each and identify key contacts
• Develop a focused plan to develop your network of contacts more effectively
• Enrich your network of contacts and build strong alliances and referrals
• Find old contacts using helpful resources and rekindle relationships
• Improve your efficiency at networking through better preparation and planning
• Get back in touch with old contacts with confidence and purpose
• Overcome reluctance, build confidence, know when and how to approach contacts
• Understand the power of body language for effective communication
• Create a powerful presence, portray the right attitude and make the connection
• Build trust and influence customers with friendly greetings and interesting introductions
• Talk to customers in their own language - know what to say and how to say it
• Listen actively to customers and ask the right questions to create interest and show understanding
• Keep promises, keep people informed and follow up on leads quickly and effectively
• Apply the key steps to continuously network successfully for future opportunities
Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
No
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