Technology

ITIL Foundation v3

Network: 
ITAG Skillnet
Location of Course To Be Confirmed
Further Enquiries contact dtimoney@itag.ie
Entry Requirements A Basic Understanding of IT Service Provision
Course Content Introduction to and importance of IT Service Management, the Service Lifecycle and best practice, Concept of Service Management, Key Principles and Model of ITSM, Definition of Service,Definition between functions, roles and processes,The need for a strong service culture.
Enrolment and Start Dates Comment Enrolment ASAP - 10th,11th,12th June, 2013
Subjects Taught Basic Concepts of Demand Management, Financial Management, Service Catalogue Management, Availability Management, Capacity Management, Supplier Management, Information Security Management, IT Service Continuity Management, Service Asset and Configuration Management,Release and Deployment Management, Event Management, Problem Management, Request Management,Access Management, The 7 step improvement process.
Duration 3 days
Comment Aware of this certificate is by examination taken at the end of the course and consisting of a 1 hour 40 question multiple-choice paper under the invigilation of the Examination Board.
Course Fee €675.
Available to Job Seekers: 
Yes
Certified: 
No

How to Conduct Competency Based Interviews

Network: 
ITAG Skillnet
Location of Course Pillo Hotel, Headford Road, Galway
Learning Outcomes Be able to discuss the key steps involved in the recruitment and selection interview, Know how to identify what you want from the right candidate, Be able to use competency based interview techniques, Develope a personal action plan to develop the skills and practices required.
Further Enquiries contact dtimoney@itag.ie
Course Content The interview in context, Prior to the Interview, How to get to the truth, Managing the interview,mock interviews and Action Plan
Enrolment and Start Dates Comment Enrolment ASAP.
Duration 1 day
Course Fee €100.
Available to Job Seekers: 
No
Certified: 
No

jQuery JavaScript Library Course - Introduction to the

Network: 
ITAG Skillnet
Location of Course Galway
Trainer Neueda
Further Enquiries Dee Timoney
Email: dtimoney@itag.ie
Course Content Course Outline

•What’s so good about jQuery?
o Cross-browser Compatibility
o CSS3 Selectors
o Keeping Markup Clean
o Widespread Adoption

•Downloading and Including jQuery
o Downloading jQuery
o Uncompressed or compressed?

•Anatomy of a jQuery Script
o The jQuery Alias
o Dissecting a jQuery Statement

•Bits of HTML: introducing the Document Object Model (DOM)

Selecting, Decorating and Enhancing

•Making Sure the Page Is Ready

•Selecting: The Core of jQuery
o Simple Selecting
o Selecting Multiple Elements
o Narrowing Down Our Selection
o Filters

•Decorating: CSS with jQuery
o Reading CSS Properties
o Setting CSS Properties
o Effective Classes

•Enhancing: Adding Effects with jQuery
o Hiding and Revealing Elements
o Progressive Enhancement
o Adding New Elements
o Removing Existing Elements
o Modifying Content
o Basic Animation: Hiding and Revealing
o Callback Functions

Animation and Menus
•Animating
o Animating CSS Properties
o The Animation Queue
o Chaining Actions
o Pausing the Chain
o The jQuery User Interface Library (jQueryUI)
o Expandable and Collapsible Menus

Construction and Ajax
•Construction and Best Practices
o Cleaner jQuery
o Client-side Templating

•Introducing Ajax
o Loading Remote HTML
o Picking HTML with Selectors
o Advanced loading
o Common Ajax Settings
o GET and POST Requests
o jQuery Ajax Events

Forms and Controls
•Forms
o Simple Form Validation
o Form Hints
o Inline Editing
o Autocomplete

•Controls
o Date Picker
o Sliders
o Drag and Drop

Duration 2 days
Number of Places 10
Course Fee €340
Available to Job Seekers: 
Yes
Certified: 
No

Oracle Discoverer for End Users

Network: 
ITAG Skillnet
Location of Course Galway
Trainer Neueda
Further Enquiries Dee Timoney
Email: dtimoney@itag.ie
Course Content Discoverer Concepts
o Identifying the concepts and components of Oracle Discoverer
o Explaining the role of the Oracle Discoverer Administrator
o Connecting to Discoverer

Creating Ad Hoc Queries
o Using the Workbook Wizard
o Creating a simple query and viewing the Output
o Customizing the output

Managing Queries
o Building and executing queries
o Customizing Worksheets
o Managing Workbook
o Setting Advanced Options

Customizing Display Properties
o Customizing heading, page and data properties
o Formatting numbers and setting background
o Creating exceptions

Applying Conditions and using Parameters
o Selecting and applying predefined conditions
o Creating conditions
o Creating complex conditions
o Creating parameters
o Creating parameterised conditions

Creating Group Sorts and Applying Totals
o Creating a group sort
o Applying subtotals and totals in results
o Creating percentages

Creating Calculated Items
o Identifying types of calculations
o Creating simple and complex calculated items
o Modifying a calculation
o Passing parameters to calculations
o Applying simple and complex SQL functions including Analytical functions

Scheduling
o Scheduling reports
o Using the scheduling manager

Analysing Data With Drills
o Identifying different drill types
o Using the Drill Dialog Box
o Drilling to a related item
o Drilling directly with hyperdrills

Analysing Data Graphically
o Creating different graphs types
o Customising graphs, Titles and Legends
o Drilling within graphs

Importing and Exporting Reports
o Exporting reports to Excel, HTML, Notepad or Oracle Reports

Enrolment and Start Dates Comment This course is scheduled to run on the 25th and 26th February 2013
Duration 2 days
Number of Places 8
Course Fee €340
Available to Job Seekers: 
Yes
Certified: 
No

Conversion Program for IT Industry

Network: 
ITAG Skillnet
Location of Course The training and placement will be based in Galway City
Methods of Assessment 10 Formal Assessments/Exams during the program
• Multiple-choice, written questions taken under exam conditions, “mini projects”, ITIL V3
 Scored & returned within 1 week
 “Read-out” session to take you through worked solutions

• Informal Assessments
 Weekly instructor summaries for the program management team
 Team based projects & presentations

• Team based Application Support Project

• Feedback
 Identify areas where you need additional support, coaching, mentoring

Eligibility Only open to Job seekers
Further Enquiries For further enquires or to submit your CV, please email contact@itag.ie
Course Content The following modules will be covered as part of the training program:

• Personal Effectiveness – Teamwork & Collaboration
• Introduction to IT Systems
• Core Platforms : Windows, Unix, Data.
• Enterprise Infrastructure & Networking
• Introduction to ITSM; Client Support Skills
• Monitoring & Recovery
• Platforms / Telephony
• ITIL V3 Foundation
• Application Support Challenge/Project

Financial Support N/a
Enrolment and Start Dates Comment This program is due to start mid - late February 2013.
Duration The training course is 9 weeks and this is followed by a 10 week placement in an IT company
Number of Places 30
Course Fee Free for jobseekers
Available to Job Seekers: 
Yes
Certified: 
No

ISTQB Advanced Test Analyst

Network: 
ITAG Skillnet
Location of Course Clayton Hotel, Galway
Trainer Inspire Quality Services
Learning Outcomes Those attending the course will learn how to:
· Structure the tasks defined in the test strategy in terms of business domain requirements
· Analyse the system in sufficient detail to meet the user quality expectations
· Evaluate the system requirements to determine domain validity
· Prepare and execute the adequate testing activities, and report on their progress
· Provide the necessary evidence to support evaluations
· Implement the necessary tools and techniques to achieve the defined goals
Eligibility This course is aimed at testing practitioners already working in the area of test design, analysis, specification and implementation. This includes quality analysts, testers, developers, systems analysts, project leaders, users and data administrators.
Further Enquiries Dee Timoney
Email: dtimoney@itag.ie
Entry Requirements Successful completion of the ISTQB Foundation Certificate is a pre-requisite to taking the ISTQB Advanced Certificate examination.
Course Content Course Overview:
Following on from the ISTQB Foundation Certificate, the Advanced Test Analyst Certificate provides the next level of knowledge and practical expertise in the ISTQB Advanced Certification scheme.
Enrolment and Start Dates Comment 5th, 6th, 7th June 2013, 13th and 14th June 2103. 19th June 2013 - 3 hour exam
Subjects Taught The following topics are covered in the course:
1. Introduction to Test Analyst Syllabus

2. Basic Aspects of Software Testing

3. Testing Processes
- Test analysis
- Test Implementation & Execution
- Evaluation of Exit Criteria and Reporting

4. Test Management
- Risk Based Testing

5. Test Techniques
- Specification based
- Defect & Experience based

6. Test of Software Characteristics
- Quality Attributes for Domain Testing
- Quality Attributes for Technical Testing

7. Reviews

8. Incident Management

9. Test Tools & Automation
- Test Tool Concepts
- Test Tool Categories

10. People Skill Team Composition
- Communication

Duration 5 days plus a 3 hour exam
Comment Eligible jobseekers can attend free of charge.
Number of Places 10
Course Fee €900
Available to Job Seekers: 
Yes
Certified: 
No

Java Programming

Network: 
ITAG Skillnet
Location of Course Galway City
Learning Outcomes On completion of this course, you will:
• Understand how to create, compile and run Java program
• Be able to describe object-oriented concepts
• Build non-trivial applications that perform meaningful functions
• Have used a wide variety of Java language features and API calls
• Appreciate the benefits of Test-Driven Development (TDD) and how to use this approach in developing Java applications
• Be able to create Java API documentation using the JavaDoc tool
• Know how to package up applications into JAR files for delivery or deployment
Further Enquiries Dee Timoney
Email: dtimoney@itag.ie
Entry Requirements Delegates must have some previous programming experience in a language such as C, Ruby or Python.
Course Content Introduction to Java
• Why Java?
• Java in the Real World
• The Java success story: The JVM
• The Java Ecosystem
• Integration across the Enterprise

Getting Started with Java
• Anatomy of a Java Program
• Setting Up a Bare Bones Development Environment
• Compiling and Running Your First Program

Language Basics - 1
• Legal Identifiers
• Code Conventions
• Types of Data – Primitive Types and Objects
• Literals
• Operators and Expressions
• Declaring Variables
• Declaring Constants
• Flow Control

Language Basics - 2
• Calling Methods
• Creating a Method
• Method Arguments
• Returning from a Method
• Overloading Methods
• Getting Keyboard Input
• Command-line Arguments
• Using an IDE

Testing
• Introducing Junit
• Test-Driven Development

Introducing Objects
• (Almost) Everything is an Object
• Objects as a Way to Represent Real-World Things
• Creating a New Object – Three Steps
• A Hierarchy of Objects
• The Object object
• A Tour of the Java API
• Packages
• Classpath

Object Construction
• Constructors
• Overloaded Constructors
• Constructor Chaining
• Superclass Constructors

Object-Oriented Programming
• Encapsulation
• Inheritance
• Polymorphism
• Abstract Classes
• Interfaces

Development Topics
• Debugging using an IDE
• JavaDoc
• Packaging Java Applications in JAR files

Access Control
• Access Modifiers on Classes
• Access Modifiers on Members

Statics
• Static Variables and Methods

Assignments
• The Stack and The Heap
• Basic Assignments
• Casting
• Initialisation
• Initialisation Blocks
• Using Wrappers
• Boxing
• Garbage Collection

Exceptions
• Checked and Unchecked Exceptions
• Dealing with Exceptions
• Declaring and Catching Exceptions
• Creating your own Exceptions

Working with Strings and I/O
• The String and StringBuilder and StringBuffer classes
• File I/O
• Dates, Numbers and Currencies
• Serialisation

Collections Framework
• Core Collection Types
• Common Collection Classes
• Sorting and Searching
• Utility Classes

Generics
• Why Generics?
• Using Generic Classes
• Declaring and Assigning Variables of Generic Types
• Declaring Methods that take Generic Types
• Compile-time versus Run-time
• Generics and Legacy Code

Threads
• Why use Threads?
• Defining, Instantiating & Starting a new Thread
• Thread States
• Putting a Thread to Sleep
• Concurrency Issues
• Thread Synchronisation
• Thread Interaction

GUI Programming
• Swing
• Using a GUI Builder

Enrolment and Start Dates Comment Enrolement ASAP.
Course dates: 17th - 21st June 2013
Duration 5 days
Comment Eligible jobseekers can attend free of charge.
Number of Places 10
Course Fee €660 per person
Available to Job Seekers: 
Yes
Certified: 
No

Introduction to HTML 5

Network: 
ITAG Skillnet
Location of Course Galway
Trainer To be confirmed
Further Enquiries Dee Timoney
Email: dtimoney@itag.ie
Entry Requirements Delegates should have experience of web application development in a modern environment such as JEE, ASP .NET, Ruby on Rails or Django. They must be very familiar with HTML4 and/or XHTML and the fundamentals of programming in JavaScript. If this is not the case then an additional 'primer' day can be added to the delivery.
Course Content Review of the Evolution of HTML
• The origins of HTML in SGML and publishing
• The development of browsers, JavaScipt and 'Tag Soup'
• Why the attempt to recast HTML as an XML standard failed
• Issues with HTML4 and the rise of Flash and Silverlight
• How HTML5 meets the needs of todays software projects

New Ways of Structuring the Document
• Problems caused by the overuse of div and span
• Structuring the page using the section and article elements
• Adding headers, footers and asides to content
• Directing the users attention with mark and output
• Grouping related headers, images with captions and labels with form controls

Better Support for Data Entry
• Overview of the new data entry controls
• Entering emails, telephone nos, URLs and numbers
• Widgets for entering dates, times and colours
• Declaring and styling the range element
• Using content editable to alter non-form elements

Support for Drawing Images and Diagrams
• The canvas element and CanvasRenderingContext2D interface
• Creating drawings using CanvasRenderingContext2D in JavaScript
• Using libraries such as RGraph to create complex charts and reports
• Adding animations to canvas based drawings

Playing Audio and Video
• Overview of the audio and video elements
• Loading and playing multimedia content across browsers
• Manipulating audio and video content in JavaScript

Hosting Clients in HTML5
• Using custom data attributes to embed application specific data
• Support for caching application data within the browser
• Using manifests to preload content for offline usage

Standards Related to HTML5
• New ways of positioning and styling content in CSS3
• Receiving updates from the server via Web Sockets
• Using Web Workers to run JavaScript code asynchronously
• Embedding SQL databases within the browser

Enrolment and Start Dates Comment This course is due to run in June 2013
Duration 2 days
Number of Places 10
Course Fee €300
Available to Job Seekers: 
Yes
Certified: 
No

Front Line Technical Support Skills

Network: 
Outsourcing Skillnet
Location of Course Nationwide
Methods of Assessment Skills Demonstration 40%
Examination - Theory 30%
Examination - Practical 30%
Learning Outcomes 1 Examine the role and responsibilities of a Front Line Technical Support Agent
2 Analyse the call centres IT applications and systems
3 Appraise customer queries, providing technical expertise and understanding to troubleshoot and resolve customer problems
4 Explain the basic concepts of information technology
5 Examine the fundamentals of the Internet and different types of Internet Connections
6 Describe the set up and management of network systems and the Telecommunications Network
7 Apply troubleshooting techniques and tools to effectively and efficiently resolve Telecommunications networking connectivity issues
8 Demonstrate a broad range of communication, listening, and customer care skills in dealing with a range of customers and calls
9 Employ a high level of analytical, problem solving, customer care and technical skills to provide solutions to customers queries
10 Troubleshoot and resolve customer queries
11 Navigate multiple software applications simultaneously.
Further Enquiries outsourcing@ccma.ie
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience
Course Content The purpose of this award is to equip the learners with the knowledge, skill and competence to operate effectively in a technical support call centre environment to troubleshoot and resolve customer telecommunications and or network problems.
Enrolment and Start Dates Comment Contact Network Manager
FETAC Code 6N2056
Duration 13 Days
Course Fee Contact course provider
Available to Job Seekers: 
Yes
Certified: 
Yes

Introduction to AJAX

Network: 
Outsourcing Skillnet
Location of Course Nationwide
Further Enquiries outsourcing@ccma.ie
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience
Enrolment and Start Dates Comment Contact Network Manager
Duration 1 Day
Course Fee Contact course provider
Available to Job Seekers: 
Yes
Certified: 
No
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