The Contact Centre Management Association (CCMA) Ireland is delighted to partner with the Institute of Bankers School of Professional Finance to offer the Certificate in Contact Centre Management. This course is designed and delivered in collaboration with contact centre industry professionals and will be a valuable resource for all of our members in the Contact Centre Industry.
Course Information & Learning Outcomes
This programme brings recognition to the contact centre management profession and will promote continuous professional development of contact centre professionals.
In addition to the webinars and on-line workshops, candidates will also have access to:
Specifically written, comprehensive and user-friendly study manual
All webinars will be recorded and will be available to access 24/7
Entry to the examination
Access to the online student centre (using your password (which will be sent to you following registration), including:
Online study guide
Individual Webinar schedule
Webinar notes and handouts (where available)
Pilot exam paper
Individual examination schedule
Secure access to your examination results
Tutor contact through an email helpline