Business

Mastering Lean Product Development

Network: 
Role Skillnet
Location of Course Galway
Further Enquiries Tel: 071 962 2504
Email: info@roleskillnet.com
Financial Support 30% Funding may be availalbe on a case by case basis
Number of Places 5-10
Course Fee €395
Available to Job Seekers: 
No
Certified: 
No

Train the Trainer

Network: 
Role Skillnet
Location of Course Roscommon Learning Links, Elphin Street, Boyle
Methods of Assessment Skills Demonstration carries 50% of the marks
Candidates will be assessed in the following areas via a formal 15 minute presentation covering: presentation skills, use of visual aids & learning materials and addressing of objectives.

Assignment carries 50% of the marks
Candidates will be required to carry out an assignment and produce evidence of planning, researching, conducting and evaluating a training session. The assignment should identify theoretical understanding and practical application, on a range of specific learning outcomes and can take the form of a case study, action research or a reflective piece of work which will require the candidate to research and present information in relation to adult learning.

Further Enquiries Tel: 071 962 2504
Email: info@roleskillnet.com
Entry Requirements Participants are required to have achieved Leaving Certificate or an equivalent level of qualification.
Course Content Workshop Description:
The “Spectacular Partnerships” workshop is a process aimed at analysing current service abilities and activities, and setting new standards of best practice for Customer Care.

Delivery:
The workshop is delivered within the framework of a 4 part process focusing on the key practices of - Acknowledge: Analyse: Accommodate: Appreciate.

Workshop Objectives
• An opportunity for professionals to look at their delivery of customer care and prepare to meet constantly rising standards of client expectation.
• Learn how to make your service stand out as extra-ordinary.
• Get people talking positively about you and your business.
• How to become the provider of choice.
• Forming “Spectacular Partnerships” – the longterm view.

Workshop Outline
A1 – Acknowledge
• The importance of Attitude!!!!
• How am I doing in my business? Where are my strengths?
• Achieving real “Acknowledgement” – hooking your customer’s attention.
• Analysing current practice – enhancing for Best Practice – the “WOW” factor.
• Face to Face - First Impressions : Meeting & Greeting : Remembering names :
• By Telephone – Communicating positive attitude & professionalism.

A2 – Analyse
• Buying Motives – recognising customer needs.
• Asking the right questions – listening to the answers.
• Raising customer awareness of your complete product.
• The invitation – attracting customers to engage.

A3 – Accommodate.
• Knowing your customer’s expectation.
• Meeting & “Exceeding” expectation – the extra mile.
• Creating a “can do” environment.
• Managing “can’t do’s”.
• Skills for imparting information.
• Creating the complete experience – up-selling.
• Serving a diverse customer base.

A4 – Appreciate.
• Show it: Say it: Mean it.
• Encouraging customer feedback.
• Dealing professionally with a complaint (Great Model).
• Celebrating your customers.
• Maintaining & growing your clientèle.

Financial Support 30% Funding may be availalbe on a case by case basis
Enrolment and Start Dates Comment 15th May 2013
FETAC Code E30179: Train the Trainer
Duration 3 Days
Number of Places 10
Course Fee €300.00
Available to Job Seekers: 
No
Certified: 
Yes

Understanding Start Up & Small Businesses Better

Network: 
Outsourcing Skillnet
Location of Course Nationwide
Methods of Assessment Business Plan Project (75%)
Presentation (25%)

Project
Produce a Business Plan (in a group or individually), for a new business idea that will be developed during the programme.

Presentation
Learners will present their business plan in groups/individually.

Learning Outcomes On completion of the programme, participants will be able to:

o Understand what’s involved in setting up and growing a business
o Grow their business / commercial knowledge and enhance their career development
o Understand key business terms and methods of analysing a business
o Know the Pressures and Challenges business’ face when running a business
o Understand why businesses fail and grow
o Demonstrate an understanding of different markets, industries and sectors and their requirements

Further Enquiries outsourcing@ccma.ie
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Course Content This Programme has been designed to assist learners who are involved in dealing with owner / managers of start-up and small / medium sized businesses to grow their businesses confidence and be able to have more valuable business conversations with customers and advise on how the companies’ products / services can help their customers and give an extraordinary customer experience.
Enrolment and Start Dates Comment Contact Network Manager
FETAC Code 5N1418: Start your Own Business
Subjects Taught The programme is highly interactive and engaging and aims to develop the capabilities of frontline line staff, so that they can understand better the daily business lives, challenges and requirements of their customers and react positively to customer needs.
Duration 3 Days
Course Fee Contact Course Provider
Available to Job Seekers: 
Yes
Certified: 
Yes

Business Management

Network: 
Outsourcing Skillnet
Location of Course TBC
Methods of Assessment Two assignments (25% each) and a Project (50%):
Assignment 1
An investigation and evaluation into the internal and external environment of your business.

Assignment 2
An investigation and evaluation into a topic appropriate to human resources, with reference to appropriate behavioural theories.

Project
A brief will be provided enabling you to demonstrate your ability to analyse, evaluate, conclude and make recommendations on issues that relate to business management. You must compile a report to show your understanding of the management process within your organisation.

Learning Outcomes Learners who successfully complete this module will be able to:

o Identify the factors that impact your business both positively and negatively
o Manage people and company resources more effectively,
o Identify what drives employees and devise development and management strategies and initiatives
o Understand key employment legislation, obligations and compliance issues
o Plan for future success – Personal, Team & Company goals and targets

Further Enquiries outsourcing@ccma.ie or 01-2911960
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Course Content This course is available in e-learning and classroom.

This Business Management Programme has been designed to equip participants with the essential skills, knowledge and tools required to drive their business forward. Training Experts will guide participants through the topical and relevant course material. Participants will be able to identify the critical factors that impact the business and will equip them with the core skills to enable them to react in both a responsive and effective manner.

Enrolment and Start Dates Comment Contact Course Provider for Upcoming Dates.
FETAC Code B30139: Business Management
Subjects Taught Programme Content:

Unit 1 – The Role of the Manager
Unit 2 – Company Structure Types
Unit 3 – Employment Legislation
Unit 4 – Recruitment & Induction
Unit 5 – Performance Management
Unit 6 – People Management
Unit 7 - Communication and Influencing
Unit 8 – Team Building
Unit 9 – Time Management
Unit 10 – Planning & Goal Setting

Duration 5 Days
Course Fee €895.00
Available to Job Seekers: 
Yes
Certified: 
Yes

Scientific Skills 2012

Network: 
Tech North West Skillnet
Location of Course Sligo
Trainer IT Sligo
Methods of Assessment Mixture of classroom and online
Eligibility Employed or unemployed
Further Enquiries Siobhan Grant; info@technorthwestskillnet.com or 086 2707277
Financial Support Already included
Enrolment and Start Dates Comment September to December 2012 - Dates TBC
Duration 12 weeks
Course Fee €840
Available to Job Seekers: 
Yes
Certified: 
Yes

Excel - Basic

Network: 
Tech North West Skillnet
Location of Course Letterkenny
Trainer TBC
Eligibility Employed or Unemployed
Further Enquiries Siobhan Grant
e: info@technorthwestskillnet.com
m: 086 270 7277
Enrolment and Start Dates Comment TBC
Duration 1 1/2Days
Number of Places 15
Course Fee €50
Available to Job Seekers: 
Yes
Certified: 
No

How to use LinkedIn to Grow your Business

Network: 
Social Media Skillnet
Location of Course The LINC Centre,
Institute of Technology,
Blanchardstown,
Dublin 15
Trainer LinkedIn Speakers
Further Enquiries Maggie@socialmediaskillnet.com
052- 6191102
086 7776476
Course Content • How to maximise your LinkedIn profile
• How to build your network quickly on LinkedIn without spamming people
• How to use LI Groups to extend your network
• How to use LinkedIn for Business Development and to identify prospects
• How to relate and gain insights into those prospects to allow you to sell more intelligently
• How to use LI Answers to establish your credibility and make new connections, as well as get your own business questions answered
• How to enhance your profile with slide shows, video, blogs and more
• How to integrate LinkedIn into your overall marketing plan
• How to engage with decision makers via LinkedIn
Enrolment and Start Dates Comment Start Date: 20 June 2013
Duration Up to 1 Day
Suggested Timetable 10.00am - 1.00pm.
Number of Places 50
Course Web Page: 
http://www.socialmediaskillnet.com/Upcoming-Training/Programmes
Available to Job Seekers: 
Yes
Certified: 
No

Build a Business Online

Network: 
HPSU Skillnet
Location of Course ICE Centre,
Lisoban,
Galway
Trainer In-Tuition
Anne Halloran
Methods of Assessment N/A
Learning Outcomes At the end of the course, you will have a working website, all of the necessary tools, and the skills you need to run a profitable online business.
Eligibility N/A
Further Enquiries Philip Kelly
mobile: 086-8146060
email: hpsuskillnet@gmail.com
Entry Requirements N/A
Course Content Day 1: Master the Basics of the Online Business Building Process
The process
Creating Content
Getting Website Visitors
Pre-selling
Profit
Selling versus Pre-selling
6 Big Mistakes to Avoid

Day 2: Develop Potential Website Concepts
Online Market Research
Brainstorm Tool
Keywords
Supply and Demand
Analysing Potential Profitability

Day 3: Select and Develop Your Best (Most Likely to be Profitable)
Website Concept
Choose Your Website Concept
Design Content Blueprint
Arrange 3 Tier Website Structure

Day 4: Investigate and Plan "Monetization" Options
Profit Diversification
Understand Traffic/Profit relationship
Evaluate and proceed if business idea has profit potential

Day 5: Refine Website Concept and Register Your Online Business Domain Name
List potential Domain Names
Check for Trade Marks and availability

Day 6/7: Start Building Your Website
Select Design
Build Your Home Page
3 Tier Structure

Day 8: Attract Visitors
Build Content
How to Get Visitors from Other People's Websites
Social Media Marketing

Day 9: Build Relationships
Trust and Credibility
Set up an emailing list to nurture your relationship with your visitors and customers

Day 10: Understand Your Website Visitors
Add website analytics to learn what your visitors want

Day 11: Profit
Decide on ways to profit from your website
How you will monitor and improve profits

Day 12: Review
Review and stress-test your online business strategy
Set short-term and long-term goals for making progress
Financial Support The course will be 100% financed by HPSU Skillnet
Please contact Philip Kelly
Enrolment and Start Dates Comment Courses will be begin on the following dates:
Tuesday 30th April 2013,
Friday 3rd May 2013
FETAC Code Digital Marketing (FETAC Level 5)
Subjects Taught •A full year of access to all the tools you need - no hidden fees for "extras"
•State of the Art classroom with New Computers and High Speed Internet
•Two tutors and small class size - for maximum support
•Individual free coaching sessions between classes if extra help is required
•Hotline support by phone and email
•Brainstorm Tool for Online Market Research - Keyword Research and Profitable Niche Finder
•"No Tech Skills Required" Website Builder - to Create Your Search Engine Optimised Website
•Domain Name and High Speed Reliable Website Hosting for a full year - (You need this for your website)
•Email Autoresponder for Building a List of Leads and following up with your customers
•Built in "Blogging", "Search Engine Optimisation", Website Analytics
•Access to Online Video Training and Documentation for each step of the Process
•Online Forum with Thousands of Entrepreneurs Worldwide who are using the same business blueprint and tools
•Continuously Improved and Updated Tools and Services
•eBooks covering every aspect of Online Entrepreneurship
Duration 1 day a week for 12 weeks
Number of Places 25
Course Fee N/A
Available to Job Seekers: 
Yes
Certified: 
No

Business, Executive & Personal Coaching

Network: 
HPSU Skillnet
Location of Course Galway
Trainer Coaching Training
Methods of Assessment The Diploma will be awarded to trainees who meet the following criteria:
• Demonstrate a high level of Coaching Skills by the end of the Programme
• Demonstrate the ability to reflect on their use of Self in the Coaching process
• Meet the minimum attendance requirements
• Maintain a Reflective Journal during the programme which demonstrates growing self-awareness
• Meet the requirements for Peer Coaching and Pro-Bono Coaching (This will be explained to you at interview).
• Meet the requirements for reading, reviewing a piece of Coaching literature, doing a 360 Degree review, preparing a Statement of Learning towards the Programme end.
• Demonstrate a commitment to working ethically
• Taking 4 hours Coaching for oneself separate from the Peer-Coaching practice
Learning Outcomes Learning is experiential and practical. You will learn by doing and practicing rather than in traditional lecture style. You will also learn by applying the insights and skills you gain to your own personal and working life.
Eligibility To be offered a place on the programme you need to have an interview with us. This is an opportunity for you to assess if the programme is really right for you. It also ensures that your peer learning group consists of individuals like yourself who are able to learn from the programme. Many of our graduates are successfully Coaching either in their workplace, or in private practice.
Further Enquiries Philip Kelly
Network Manager
m: 086 814 6060
e: hpsuskillnet@gmail.com
Entry Requirements Background in Business, Management, Leadership, HR, Training and Development
Course Content Diploma in Business, Executive and Personal Coaching - Galway
• The Presence of the Coach
• The nature of Client - Centered Coaching
• Emotional Intelligence in Life &Work
• How to help clients set Goals
• Your Values and their relationship to your Goals
• Qualities &Attributes of a Successful Coach
• Rational and Irrational Beliefs about Self &Others
• How to help clients change Limiting Beliefs
• The Coaches use of ‘Self’ in the Coaching process
• Self-Awareness
• A 2 Stage Model for Moving clients to Action
• Stage 1: Facilitating Understanding
• Stage 2: Facilitating Action
• Coaching for Leadership
• Leadership Styles & Attributes
• Cognitive Psychology and Coaching
• The theory of Self-efficacy and it’s applications in Coaching
• Live Supervision of your Peer and Pro-Bono Client Casework
• Communication Skills: Active Listening, Attending, Responding to the Client’s Frame of Reference, Summarising, Paraphrasing, Interrupting, Reframing, Using Metaphors, Brainstorming, Clarifying, Challenging
• Relationship between Feelings and Action
• The use of Powerful Questions
• Self-Sabotage in Work & Life. How to work with Client’s Self-Sabotage
• Developing your Intuition and using it to Coach others
• Change and Resistance to Change
• Boundaries between Coaching, Counselling and Consulting
• The Coaches Self-Management
• Helping Clients assume greater Personal Responsibility
• Building a Coaching Practice
• Ethical Issues in Coaching
• Accreditation of Coaches
Financial Support Please contact Philip Kelly
Enrolment and Start Dates Comment The start and enrolment date is 17th January 2013
Subjects Taught As per Course Content
Duration 2013 Course Dates:
17th and 18th January
7th and 8th February
21st and 22nd February
7th and 8th March
28th and 29th March
4th and 5th April
25th and 26th April
9th and 10th May
Number of Places 10 places
Course Fee Please contact Philip Kelly
Available to Job Seekers: 
Yes
Certified: 
No

Business, Executive & Personal Coaching

Network: 
HPSU Skillnet
Location of Course Dublin
Trainer Coach Institute
Methods of Assessment The Diploma will be awarded to trainees who meet the following criteria:
• Demonstrate a high level of Coaching Skills by the end of the Programme
• Demonstrate the ability to reflect on their use of Self in the Coaching process
• Meet the minimum attendance requirements
• Maintain a Reflective Journal during the programme which demonstrates growing self-awareness
• Meet the requirements for Peer Coaching and Pro-Bono Coaching (This will be explained to you at interview).
• Meet the requirements for reading, reviewing a piece of Coaching literature, doing a 360 Degree review, preparing a Statement of Learning towards the Programme end.
• Demonstrate a commitment to working ethically
• Taking 4 hours Coaching for oneself separate from the Peer-Coaching practice
Learning Outcomes Learning is experiential and practical. You will learn by doing and practicing rather than in traditional lecture style. You will also learn by applying the insights and skills you gain to your own personal and working life.
Eligibility To be offered a place on the programme you need to have an interview with us. This is an opportunity for you to assess if the programme is really right for you. It also ensures that your peer learning group consists of individuals like yourself who are able to learn from the programme. Many of our graduates are successfully Coaching either in their workplace, or in private practice.
Further Enquiries Philip Kelly
Network Manager
m: 086 814 6060
e: hpsuskillnet@gmail.com
Entry Requirements Background in Business, Management, Leadership, HR, Training and Development
Course Content Diploma in Business, Executive & Personal Coaching - Dublin
• The Presence of the Coach
• The nature of Client - Centered Coaching
• Emotional Intelligence in Life &Work
• How to help clients set Goals
• Your Values and their relationship to your Goals
• Qualities &Attributes of a Successful Coach
• Rational and Irrational Beliefs about Self &Others
• How to help clients change Limiting Beliefs
• The Coaches use of ‘Self’ in the Coaching process
• Self-Awareness
• A 2 Stage Model for Moving clients to Action
• Stage 1: Facilitating Understanding
• Stage 2: Facilitating Action
• Coaching for Leadership
• Leadership Styles & Attributes
• Cognitive Psychology and Coaching
• The theory of Self-efficacy and it’s applications in Coaching
• Live Supervision of your Peer and Pro-Bono Client Casework
• Communication Skills: Active Listening, Attending, Responding to the Client’s Frame of Reference, Summarising, Paraphrasing, Interrupting, Reframing, Using Metaphors, Brainstorming, Clarifying, Challenging
• Relationship between Feelings and Action
• The use of Powerful Questions
• Self-Sabotage in Work & Life. How to work with Client’s Self-Sabotage
• Developing your Intuition and using it to Coach others
• Change and Resistance to Change
• Boundaries between Coaching, Counselling and Consulting
• The Coaches Self-Management
• Helping Clients assume greater Personal Responsibility
• Building a Coaching Practice
• Ethical Issues in Coaching
• Accreditation of Coaches
Financial Support Please contact Philip Kelly
Enrolment and Start Dates Comment Start and Enrolment date 9th March 2013
Subjects Taught As per Course Content
Duration Duration and 2013 Dates of Course:
Saturday 9th & Sunday 10th March,
Saturday 13th & Sunday 14th April,
Saturday 11th & Sunday 12th May,
Saturday 15th & Sunday 16th June,
Saturday 28th & Sunday 29th September,
Saturday 19th & Sunday 20th October,
Saturday 16th & Sunday 17th November,
Saturday 14th and Sunday 15th December
Number of Places 12 places
Course Fee Please contact Philip Kelly
Available to Job Seekers: 
No
Certified: 
Yes
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