Management

Supervisory Management

Network: 
Biznetcork Skillnet
Duration 4 Days (6th, 13th & 20th March & 10th April, 2013)
Number of Places 9
Course Fee Chamber Member Rate: €450.00
Chamber Non-Member Rate: €590.00
FETAC Code L32199:Supervisory Management
Enrolment and Start Dates Comment Wednesday, 6th March 2013
Course Content Day 1:
• Role of the Supervisor
• Qualities of an Effective Supervisor
• Role Assessment Exercise
o Importance and Difficulty
• Effective Communication
o Key Components
o How to get Real Understanding
o Barriers to Effective Communication
• Building and Engaging Effective Teams
o What is Effective Teamwork?
o Tuckman Model
o Belbin Team Roles
• Leadership
o Leadership Styles
o Situational Leadership
o GRIPS model of Effective Team Leadership

Day 2:
• Conducting a Training Needs Analysis
o Initiating Training Plans
• Setting Goals and Objectives
o Goal and Task Worksheet
• Operational Planning
o Balanced Scorecard
o Vision and Strategy
o Key Components (Financial, Customer, Internal and Learning and Growth Perspectives.
• Key Principles of Problem Solving
o Assessment of Risk
o Problem Management
o Root Cause Analysis
• Formal Approaches to Problem Solving
o Plan-Do-Check-Act
o 7-Step Problem Solving Process
o 8D Problem Solving Process
o DMAIC Problem Solving Process
• Review of Employment Legislation
o Legislation, Regulation and Policies

Day 3:
• Coaching and Mentoring
o GROW Model
o Qualities of and Effective Coach
• Motivation Practices in Supervisory Management
• Performance Management
o Key Components of the Performance Planning Process
• Giving and Receiving Feedback
• Managing Underperformance
• FETAC Level 6 Supervisory Management
o Overview of Assessment Process

Day 4:
• Effective Time Management
o Components of Time Management
o 4D Process – Urgent vs. Important Tasks
o Identifying Time Wasters
o Managing Interruptions
• Effective Meetings
o Good Documentation and Record Keeping
• Role of Delegation in Supervisory Management
• Individual Skills Demonstrations
• Programme Review and Evaluation

Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Eligibility Who should attend this course?
•Existing Team Leaders and Supervisors who wish to gain a formal accredited qualification in Supervisory Management.
•Newly appointed Team Leaders and Supervisors who wish to learn how to manage operations, people and teams.
•Managers in business who have direct reports and wish to learn best-practice techniques for managing people through teamwork.
•People who wish to gain a professional, accredited qualification in the area of Supervisory Management.
Learning Outcomes Learning Objectives:
At the end of this programme, successful participants will have:
• acquired the theoretical knowledge enabling them to understand the role and responsibilities of a supervisor
• acquired a range of supervisory and management skills
• developed good interpersonal communication skills
• demonstrated the confidence to deal with a variety of challenging situations
• developed good work practices appropriate to their role as supervisor/line manager.

The programme tutor has experience in delivering this programme across all sectors and can tailor the programme to the specific needs of the target audience.

A participative and interactive training approach will be followed throughout the programme. In tandem with a number of exercises (both individual and group), participants will be encouraged to discuss topics and share their own experiences. The programme will be evaluated informally during the course of the programme and by a formal questionnaire at its conclusion. Achievement of objectives will also be assessed by a questionnaire.

Methods of Assessment This course is assessed through completion of a Skills Demonstration and and an Assignment.

Following successful completion you will receive a FETAC Level 6 minor award in Supervisory Management (L32199).

Trainer Mike Roche
Location of Course River Lee Hotel (Old Jury's) Western Road, Cork
Available to Job Seekers: 
Yes
Certified: 
Yes

Microsoft Project 2010 - Introduction - Intermediate

Network: 
Biznetcork Skillnet
Duration 2 Days
Number of Places 10
Course Fee Cork Chamber Member Rate: €260.00
Non-member rate: €370.00
Subjects Taught Assisted Project Setup
• The Project Guides
• The Import Wizard
• Smart Tags
• Using Templates

Set up a Project
• Set the Project Start Date
• Enter Summary Information
• Modify the Project Calendar
• Modify the User Options

Create a Schedule
• Enter Tasks
• Enter Milestones
• Enter Task Notes
• Enter Task Dependencies
• Modify the Timescale

Modify / Organise a Schedule
• Create a Project Outline
• Modify Links
• Change Constraints
• Enter Recurring Tasks

Format and Output
• Modify the Chart and Text Appearance
• Print Project Charts & Reports / Page Setup
• Use Filters and Groups
• Change the sort order of the task list

Resource Management
• Create a Pool of Resources
• Assign resources to tasks
• Modify Resource Calendars

Manage the Project
• Create a Baseline Plan
• Update Project Progress
• Compare the Current Plan V the Baseline Plan
• Update the Project
• Task Updates

Update Resources
• Remuneration Rates
• Resource Availability
• Resource Holidays
• Overtime

• Reports
• Modify Existing Reports
• Save modified Reports

The Organiser
• Copy Project Elements to other projects

Data Mapping
• Export / Import Data within Project and Excel
• Project Templates

Enrolment and Start Dates Comment Enrolment and Start Dates: 07/05/2013 for 29/05/2013
Financial Support There are limited free places on all of our courses for jobseekers.
Course Content Day One: Introduction
Project Management Concepts
Starting Microsoft Project 2010
MS Project 2010 user interface
What is Project Management?; What is a Project?

Getting Started with MS Project 2010
Gantt Chart View; Menus; Shortcut Menus
Toolbars; Opening a Project File
Using the Gantt Chart View
Task Information Form; Tables;
System Options

Starting a New Project
Project Information Dialogue Box
File Properties Dialogue Box;
Calendars and Setting Working Times
Outlining the Plan; Milestones
Creating a Summary Task; Task Notes
Entering Durations;

Task Relationships
Linking Tasks
Changing Task Relationships
Lead and Lag time
Scheduling a Date Constraint
Using Deadlines

Displaying the Project Summary Task
User controlled scheduling

Project Presentation
Critical Path Analysis; Gantt Chart View
Total and Free Slack;
Formatting Timescales

Printing the Gantt Chart View;
Timeline View
Resource Management
Basic Resource Assignments;

Day Two: Intermediate
Resource Assignments;
Creating Resource Calendars;
Adjusting Resource Calendars
Part-Time Resource Assignments
Resource Rates and assignments
Identifying Overallocation
Level resources
Team Planner

Tracking Changes
Add a Baseline; Baseline new tasks
Tracking the Projects Progress
Update Tasks and changing the schedule

Filters
Using Standard Filters
Autofilters; Customising Autofilter settings
Creating Custom Filters
Sorting and Grouping

Tables
Task Tables
Resource Tables
Customising and Creating Tables
Views
Task Views
Resource Views
Working with Network Diagram View
Customising Views
Creating a new View

Reports
Standard reports
Customising report

Entry Requirements Existing users of Project wishing to develop their understanding and capabilities with this package.

A basic understanding of PCs and familiarity with and use of a keyboard, mouse and MS Windows XP/7/8 is required, gained from previous experience or by attendance on a "MS Windows User Introduction" course.

Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Learning Outcomes This course provides practical guidance on how to plan and schedule projects using MS Project 2010.

On completion of the course delegates will have acquired the skills needed to create a new project; analyse and adjust schedules with date, dependency and resource constraints; customise and print Gantt Chart views and reports; and record and review task progress against the baseline. Participants will also acquire the necessary skills to customise and print high quality charts and reports for effective communication of project plans.

Trainer PFH Technology Group
Location of Course PFH Technology Ltd., Eastgate Avenue, Eastgate, Little Island, Co. Cork
Available to Job Seekers: 
Yes
Certified: 
No

Project Management Professional

Network: 
Biznetcork Skillnet
Duration 3 Days, 9.00am - 5.30pm. Please note attendance on all 3 days is required.
Number of Places 12
Course Fee Chamber Member Rate: €370.00
Chamber Non-Member Rate: €530.00
Subjects Taught This module uses PMBoK Ver. 4.0 as its core reference.
General
- Explain the basic framework of Project Management, the key process groups and how the
processes within each group interact.
- Explain the structure of the Project Management Body Of Knowledge V4.0.
- Discuss the skills required to apply PM theory to real-life projects.

Integration
- Describe an overall framework for project integration management as it relates to the other
project management knowledge areas and the project life cycle. ?
- Explain the importance of creating a project charter to formally initiate projects.

Scope
- Understand the elements that make good project scope management important.
- Explain the scope definition process and how to construct a work breakdown structure
- Understand the importance of scope control

Time
- Explain how to construct network diagrams and calculate Project Critical Paths and Float.
- Explain how to build a Schedule Gannt chart with activities, dependencies and milestones.

Cost
- Explain project cost management principles, concepts, and terms.
- Understand Earned Value Management and be able to apply the technique to real projects.

Quality
- Define project quality management and understand how quality standards relate to projects.
- Understand the tools and techniques for quality control, E.g. Pareto, Ishikawa, Six Sigma.

HR
- Define project human resource management and understand its processes.
- Summarize key concepts for managing people by understanding the theories of Maslow,
Herzberg, McClelland, McGregor et al on motivation, influencing becoming more effective.

Communications
- Explain how to create a stakeholder communications management plan.
- Describe various methods for distributing project information.

Risk
- Explore different qualitative and quantitative measures to analyse risk.
- Describe different methods of dealing with risks, so that project success is maximised.

Procurement
- Explain the different types of contracts and when they apply.

Enrolment and Start Dates Comment Start Date: 25th June, 2013
Financial Support There are limited free places available on all of our courses to jobseekers.
Course Content AspiraCon’s Mission is “to take the chaos out of Project management” This training course provides detailed insight into Project Management best practices, covering all the areas specified by the PMI. This course gives attendees a set of tools and knowledge that can be applied immediately to help them manage their workload and deliver their projects on time. implementing the methodologies and support structures. In simulating real-life environments, trainees gather the detailed knowledge required to apply the training on return to their work environment.

The trainers are expert on multiple project management systems so if a specific company has questions on practical application of theory they are able to answer and give examples of how these systems are used in real life.

Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Eligibility There are four categories of people who benefit most from this course:
a) Experienced project managers who had had to learn ‘on the job’ and may not be aware of the different proven tools and techniques that exist and that can make their lives easier

b) New or prospective project managers, who are looking for guidance on the “right” way to manage their projects.

c) People who intend to get certified as a PM, and who need to complete the required training so that they can meet the certification requirements.

d) Functional Managers, who may have to manage some projects “part-time” in addition to their real jobs. Many of the PM tools and methods can also apply to line management and deliver real value.

Learning Outcomes Learning Objectives:
- Understand the purpose, inputs and outputs of the core processes in each of the five
process groups: Initiating, Planning, Execution, Control and Closing.
- Learn about the knowledge areas of project management (Integration, Scope,
Time, Cost, Quality, Human Resources, Communications, Risk, Procurement plus
Professional and Social Responsibility). Understand how each knowledge area
contributes to the progression of a project from start to finish, and know how to
create the key deliverables at each stage.
- Learn key project management techniques, together with how and when to use
them. Examples of such tools and techniques include Budget, Risk Analysis,
Scheduling, Gantt chart, Contingency and Change Control.
- Learn how apply this learning a range of industries, with particular emphasis on
projects that are relevant to participants’ environment through use of case studies
and working exercises based on realistic problems and real-life project scenarios.
- Understand Project Management Technical Skills and Tools such as Microsoft Project
Professional, methodologies such as Work Breakdown Structures, Phase Gates,
Monte Carlo Simulation Analysis and a robust Project Governance system.
Trainer Pat Lucey, AspiraCon
Location of Course River Lee Hotel (formerly Jury's) Western Road, Cork
Available to Job Seekers: 
Yes
Certified: 
No

Conflict Management

Network: 
Biznetcork Skillnet
Duration 2 days
Number of Places 12
Course Fee €250.00 for members of Cork Chamber of Commerce
€330.00 for non-members
Enrolment and Start Dates Comment Dates: 5th & 6th September, 2013
Financial Support There are a limited number of free places available on all of our courses for jobseekers.
Course Content • To enable participants to become aware of the positive value of conflict.
• To become aware of their own temperament and personal style-self-awareness and their response to conflict.
• To develop an understanding of both conflict and negotiation dynamics- understand how conflict can escalate.
• Become aware of the skills required to manage, resolve and change conflict.
• Develop process management skills to manage a mediation process.
• Be able to carry out a mediation process (in the form of role play) and manage an effective outcome for the parties, where possible.
• Appreciating, understanding and accepting personal and others negotiation and conflict management styles.
• Boosting self-confidence in relation to managing conflict.
• Learn top tips to negotiate and manage conflict.
• Understand the importance of preparation in advance of negotiations.
Entry Requirements Leaving Certificate or relevant work experience.
Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Eligibility Front line personnel- customer service, sales, complaint handling, procurement, operations, supervisors, and human resources personnel.
Learning Outcomes On completion of this module the participants will have a heightened awareness of their own personal conflict management style, be aware of the positive role of conflict and also be able to develop their mediation skills to manage an effective outcome via a mediation process.
Trainer Discovery Partnership
Location of Course Cork International Airport Hotel
Available to Job Seekers: 
Yes
Certified: 
No

Finance for Non-Financial Managers

Network: 
Biznetcork Skillnet
Duration 2 days, 9.30am - 5.00pm.
Number of Places 18
Course Fee €250.00 for members of Cork Chamber of Commerce
€360.00 for non-members
Subjects Taught Element 1 – Introduction and overview
- Introductions, overview and getting the best from the course

Element 2: Money and Wealth
- The four building blocks of individual and corporate wealth

Element 3: The Financial Statements
- The two core financial equations
- The content structure and purpose of the financial statements – Profit & Loss, Balance Sheet and Cash Flow Statement
- Tracing the financial results back to business decisions

Element 4: Interpreting Financial Statements
- Business Ratios
- Stock Exchange Ratios
- Financial Jargon and common terms

Element 5: Financial Techniques – Sensitivity Analysis

Element 6: Financial Techniques – Break-even Analysis
- Fixed and Variable costs
- Break-even Analysis
- Marginal pricing decisions

Element 7: Budgeting & Financial Modeling
- Budgeting techniques
- Financial Modelling

Element 8: Finance in Action – The “Luxury Leathers” case study brief
Apply the knowledge and techniques learned on the programme to the case study provided to:
- Assess the current status and issues facing the company
- Put forward recommendations to improve performance
- Explain how the recommendations will work and what potential side effects might be expected.

Element 9: Saving “Luxury Leathers” – a dynamic group activity
- Exploring and assessing the proposals from the group using a financial modeling application.

Element 10: Linking Business and International Finance
- Gearing, profit and Interest rates in an individual business
- Borrowing, National Income, Interest and Currency exchange rates
- When countries share the same rates but different economic growth trends.

Enrolment and Start Dates Comment 20th & 27th March, 2013
Financial Support We have limited places available on each course for jobseekers.
Course Content Overview
A highly participative two day workshop providing practical and enduring knowledge of financial statements, how they are used to assess business performance and how they are shaped by everyday business decisions and events. Put simply, we will allow participants to understand “accountant-speak”. If you understand the language, you can provide an input to the process. If you don’t – you may find yourself outside the decision-making system. We deliver excellent results through a carefully designed blend of conventional lecture / discussion and “learn-by-doing” using our specifically designed software.

The programme will cover:
- Why it is important that everyone in business should understand finance
- The purpose and content of Financial Statements
- How business activities and decisions determine the values shown in the financial statements– and how they are not divorced from reality
- The core elements that determine business performance
- The main techniques used to assess business performance
- Cost behaviour and Break even
- Budgeting and Financial Modelling
- Business and International Finance

Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Trainer Professional Training Solutions
Location of Course River Lee Hotel (Old Jury's), Western Road, Cork
Available to Job Seekers: 
Yes
Certified: 
No

Supervisory Management

Duration 4 Days
Number of Places 10
Course Fee €400 for South West Gnó Skillnet Members
*€500 for non-members
*Membership for 2011/12 is just €100.00
Enrolment and Start Dates Comment This is now open for bookings, it will run from:
7th of June, 2013 for 4 Days
14th June 2013 for 4 days
Course Content Certificate In Supervisory Management (FETAC Level 6)
This programme is designed to provide participants with the essentials skills of frontline supervisory management. The programme aims to develop good practice in planning and managing organisation processes and to enable delivery of customer satisfaction and quality service. This programme is designed in accordance with FETAC module statement standards.

Programme Audience
This programme is aimed at those people who presently occupy supervisory or front line manager roles, those who are soon likely to become first line supervisors/managers, or are newly appointed to such posts. Participants in this programme will be drawn from a wide range of work environments and the objective of the programme is to enhance their performance in the organisation through a strong focus on the specific job role of the front line supervisor or first line manager. Participants should hold a FETAC Level 5 Certificate, Leaving Certificate or equivalent qualifications and/or relevant life and work experiences.

Programme Aims
The Front Line Supervisory Management programme aims to provide participants with their first formal introduction to the management role.

The programme has three primary objectives:
• To provide participants with the basic knowledge required by a front line supervisor
• To develop practical supervision and management skills
• To enable participants to respond appropriately to the challenges of change in workplace environments

Programme Format
Completion of this programme enables participants to attain a FETAC Level 6 Supervisory Management Skills Component Award. FETAC regulations determine that delivery of this programme be completed within a 12 week timescale. The following delivery format is therefore proposed:

Module 1: The Practice of Supervisory Management
Module 2: Understanding Quality Management & Customer Service
Module 3: Decision Making for Performance
Module 4: Planning and Managing Organisation Change
Module 5: Participant Project Presentations

Further Enquiries Oonagh McGregor
info@southwestgno.com
064-6636622

Oonagh McGregor - South West Gnó Skillnet
Phone: 064 663 6622
Email: info@southwestgno.com

Learning Outcomes At the end of the training trainees will:
- Have a broad understanding of the role of the supervisor and the importance of resource management for the success of an enterprise

- Be able to practice a range of effective supervisory management skills

- Understand the importance of availability of adequate and relevant information and its use in effective decision making and be able to make strategic, objective and timely decisions

- Understand the means of recognising, investigating and analysing managerial problems

- Be familiar with the concepts of building customer oriented quality service and the importance of developing close relationships with customers in determining business success

- Understand the importance of developing quality management systems and the role of quality standards in the organisation

- Be familiar with the importance of effective communication with stakeholder groups, together with the different types of communication and the techniques of non-verbal interaction

- Have a broad understanding of the distinction between effectiveness and efficiency in the working environment

- Understand what motivates people at work and the supervisor’s role in managing performance to meet objectives

- Understand a range of performance improvement techniques available to Managers

- Be familiar with the concepts of planning, preparing and managing change in a range of organisation environments

Trainer Greater Heights Ltd is a people development company dedicated to advancing leadership and managerial potential in organisations. Incorporated in 2008, Greater Heights Ltd delivers a range of leadership and managerial training programmes, as well as providing bespoke programme design, management consultancy and delivery services. Our consultants comprise a team of highly qualified leadership and management specialists and professional associates, and we facilitate the advancement of leadership and management by working with individuals and teams at all organisation levels, enabling them to more successfully manage the people side of their enterprises.

Pat Lyons is Managing Director of Greater Heights Ltd with a background in Human Resources, Marketing and Commercial Management; Pat’s career has encompassed senior positions within several multinational organisations. An experienced leadership development professional, he has a proven track record in creating and delivering high value and effective business solutions for clients, especially within Leadership, Team and Personal Effectiveness projects.

For more information on the full range of services offered by Greater Heights Ltd., please visit www.greaterheights.ie.

Location of Course Galway
Available to Job Seekers: 
No
Certified: 
Yes

Time Management

Network: 
Role Skillnet
Duration 1/2 Day
Number of Places 10-15
Course Fee €30
Enrolment and Start Dates Comment 30th May 2013
Financial Support 30% Funding may be available on a case by case basis
Course Content "Don't count Your Time, Make Your
Recognise what and who are your "time robbers"
Develop techniques to eliminate these "time robbers"
Appreciate how your time is being used currently and does this link to results
Explore the importance of putting first things first i.e. prioritise
Identify scheduling tools to ensure priorities get sufficient required time
Further Enquiries Tel: 071 962 2504
Email: info@roleskillnet.com
Location of Course Sligo Town
Available to Job Seekers: 
Yes
Certified: 
No

Managing People

Network: 
Role Skillnet
Duration 3 Days
Number of Places 10-15
Course Fee €695.00
FETAC Code N32905: Managing People
Enrolment and Start Dates Comment Start Date: 22nd Oct 2013
Financial Support 30% Funding maybe be available on a case by case basis
Course Content Unit 1 Managing Performance
• Set clear, unambiguous standards, goals and objectives for individuals and teams
• Use team based performance techniques in a planned and agreed manner
• Communicate appropriate feedback to staff in a timely and constructive manner
• Describe the professional role and the function of leadership in the context of his/her supervision
• Recognise the importance of maintaining professionalism in his / her supervisory capacity
• Use an assertive and consistent approach when dealing with under performance such as absenteeism, poor work output etc.

Unit 2 Motivating, Developing and Empowering
• Assess own supervisory/management style using a self skills audit
• Design strategies which encourage staff to communicate their suggestions, problems etc. e.g. staff surveys, staff comment cards and speak-up sessions
• Recognise the importance of being a positive role model
• Respond effectively to deviations from agreed standards
• Perform his / her supervisory management duties in a fair and equitable manner with due regard to the legal and regulatory framework
• Use different communication styles in a variety of appropriate situations
• Conduct a skill’s audit of staff in order to identify training gaps and needs
• Develop ways in which lifelong learning for staff could be encouraged and supported
• Create a culture of staff empowerment by developing processes to motivate and support staff e.g. Personal Development Plan process
• Outline the process of effective delegation
• Perform the role of conduit from staff to the upper management levels

Unit 3 Building Effective Relationships
• Evaluate the impact of different styles of leadership
• Recognise the importance of good working relationships at all levels e.g. with managers, peers and subordinates
• Perform effectively as a team member
• Demonstrate an understanding of motivational theory and its impact on staff
• Understand the policies regarding confidentiality in his/her work sector
• Respect and value the diversity of the social, cultural and language backgrounds of all internal and external stakeholders
• Maintain links with a range of professionals, networks and agencies that support the supervisor in his/her role
• Use these networks in a proactive way to achieve tasks and solve problems within a multi-disciplinary framework
• Develop a partnership approach to working with trade union officials
• Demonstrate mediation skills within a conflict situation to
• achieve an agreed negotiated outcome
• Develop strategies that enable the timely and constructive resolution of problems

Unit 4 Legislation, Regulation and Policies
• Identify the key concepts of employment legislation
• Minimum Notice and Terms of Employment, 1973 as amended
• Unfair Dismissals Acts, 1977 as amended
• Organisation of Work Time Act, 1989
• Maternity Protection of Employment Act, 1994 as amended
• Employment Equality Act, 1998 as amended
• Parental Leave Act, 1998 amended
• Equal Status Act, 2001 as amended
• Safety, Health and Welfare at Work Act 2005 amended
• Disability Act 2005
• Outline the main provision under the Health Acts from 1997 onwards
• Explain the concepts of equality and diversity
• Outline the national equality legislation
• Implement procedures for keeping up to date with current relevant legislation and work practices in the sector
• Examine the impact that culture, attitudes and values have on his / her work practice

Further Enquiries Tel: 071 962 2504
Email: info@roleskillnet.com
Methods of Assessment The grading of the FETAC award is as follows:
Pass 50 - 64%
Merit 65-79%
Distinction 80-100%
Location of Course Dublin
Available to Job Seekers: 
No
Certified: 
Yes

Essential Skills of Management

Duration 2 Days
Number of Places 2
Enrolment and Start Dates Comment Now
Further Enquiries Catherine Lenehan
Network Manager
Tel: 090 647 6332
Mob: 087 266 9528
Fax: 090 648 9457
Email: catherine.lenehan@gltechnology.ie

Danny Gleeson
Mob: 087 244 8148

Eligibility Contact Network Manager
Trainer IMI
Location of Course Dublin
Available to Job Seekers: 
Yes
Certified: 
No

Mastering Lean Product Development

Network: 
Role Skillnet
Number of Places 5-10
Course Fee €395
Financial Support 30% Funding may be availalbe on a case by case basis
Further Enquiries Tel: 071 962 2504
Email: info@roleskillnet.com
Location of Course Galway
Available to Job Seekers: 
No
Certified: 
No
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