People

Team Leader Training & Mentoring

Network: 
HPSU Skillnet
Duration 4.5 days a month for 4 months
Number of Places 12
Enrolment and Start Dates Comment Enrolment takes place at the start of the course).
This course will be run from August to December 2013.
The start date and enrolment date will be confirmed.
Course Content • Stepping into the Leadership shoes
• Difference between management and leadership
• First 90 days in leadership
• System Analysis
• Clarifying Vision, Mission and Purpose
• Developing your emotional intelligence
• Effective communication Skills
• Managing yourself
• Managing conflict and Mediation
• Managing winning teams
• Globalisation
• Developing your edge
• Developing Talent
• Talent management
• Effective Personal development
• Organisation planning
Further Enquiries Philip Kelly
Network Manager
m: 086 814 6060
e: hpsuskillnet@gmail.com
Location of Course Galway
Available to Job Seekers: 
No
Certified: 
No

Home Carer Course for Jobseekers plus 5 day work placement

Network: 
Galway Executive Skillnet
Duration 5 days, rrom 9.30am to 4.30pm each day.
Course Fee Free to eligible jobseekers.
Subjects Taught Modules include:
• Care of the Older Person Fetac Module
• Practical Homecare Skills Fetac Module
• Patient Moving and Handling
• Confidence building
• CV and Interview Skills
Enrolment and Start Dates Comment Dates:
20, 21, 22, 27, 28, 29, 30, 31 May 2013.
10, 11, 12 June 2013
5 day work placement in June 2013
Course Content
Further Enquiries Email: info@galwayexecutiveskillnet.com
Tel: 085 749 1564
Eligibility Unemployed trainees must fall into ONE of the following five categories:
• Persons under the age of 35 or
• Persons unemployed for more than 12 months or
• Persons with NFQ Level 5 or less (Leaving Cert.)
• Persons formerly employed in the construction, manufacturing or retail sectors
• Unemployed but not in receipt of Social Welfare Payment
Trainer Barrow Training
Location of Course To be confirmed
Course Web Page: 
http://www.galwayexecutiveskillnet.com/2263/homecarers-course-jobseeker/
Available to Job Seekers: 
Yes
Certified: 
No

Supervisory Management

Network: 
IPFMA Skillnet
Course Content The purpose of good supervisory management training is to prepare managers and supervisors for the task of managing people and time. One of the main reasons companies fail is because of poor management. Good management motivates employees to be more productive and gives them an incentive to stay. This four-day FETAC certified programme will help participants to build on their strengths, address their weaknesses and develop new competencies based on best practice in supervisory management.
Further Enquiries Jane Igoe
Learning and Development Manager
P: 01 644 5520
m: 085 852 0166
e: jigoe@ipfma.com
Download Application Form http://www.ipfma.com/register-for-skillnet/
Learning Outcomes At the end of this course learners will be able to:
• Apply management theory to understand the role and responsibilities of a supervisor.
• Explore a range of supervisory and management skills.
• Develop the critical interpersonal communication skills required for effective supervision.
• Demonstrate the confidence to deal with a variety of challenging situations.
• Develop good work practices appropriate to your role as supervisor / line manager

The specific learning outcomes are grouped into four units
1. Supervisory Management
2. Operational Planning
3. Team Leadership
4. Operational Skills

At the end of the Supervisory Management Module participants will be able to:
• Understand the key concepts, principles and practice in supervisory / line management.
• Build a pattern of effective communication and problem solving to give great flexibility
• Relate supervision theory to planning and evaluation practice
• Undertake a training needs analysis and appropriate initiation of training plans
• Understand relevant legislation (Employment Equality Acts 1998 and 2004 and Data Protection)
• Recognise the benefits of using interactive management.

At the end of the Operational Planning Module participants will be able to:
• Explain the role of goal and objective setting in operational planning and ensure plans are consistent with the organisations objectives, and policies.
• Design an operational work plan for a fixed period including short term objectives and key results areas.
• Integrate short term objectives into a one week work schedule
• Implement a work plan
• Approach problem solving in a structured and creative way

At the end of the Team Leadership Module participants will be able to:
• Understand what teamwork is and how it works
• Negotiate a work plan with team members
• Deliver a briefing to team members
• Keep goals clear and performance high by providing consistent positive and corrective feedback
• Have excellent appraisal and evaluation skills
• Effective in negotiation of decisions and successful resolution of conflicts

At the end of the Organisational Skills Module participants will be able to:
• Explore how the principles of time management affect planning in the workplace
• Plan a meeting e.g. notice, agenda, administration and venue
• Understand the importance and the need to delegate
• Document all elements of the supervision/line management practice.

Methods of Assessment Project work
Available to Job Seekers: 
Yes
Certified: 
No

People Management Programme

Network: 
Positive2Work Skillnet
Duration 3 consecutive days
Subjects Taught Programme Outline
Day 1
• Introductions, objectives, expectations and concerns
• Leadership attributes and styles
• Managing the change process
• Interpersonal communication skills, behavioural analysis, assertiveness

Day 2
• Running team meetings
• Feedback skills
• Coaching skills
• Personal Development Planning

Day 3
• Conflict resolution skills
• Personal effectiveness - time management & delegation
• Basic HR policies
• Personal reflection and action plans.

Financial Support Jobseekers can avail of free training - Contact Mark Brennan on 085 174 5779
Course Content Programme Objective
To equip current & future Team Leaders / People Managers with the essential skills to manage their teams.

Programme Methodology
Pre-work, Facilitator input, Group discussion, Group exercises, Case studies, Customised role-plays and scenarios, Questionnaires – behavioural analysis, Quiz, Video, Coaching and feedback – facilitator and peer.

Target Audience
Junior managers, supervisors, team leaders, those who have people management responsibilities and those who are about to move into a management role.

Further Enquiries Mark Brennan
Mob: 085 174 5779
Email: markbrennan@eircom.ie
Learning Outcomes • To build an understanding of the role of a manager
• To improve people & process management skills
• To improve interpersonal and personal effectiveness
Trainer Carole Hogan & Associates
Course Web Page: 
http://www.positive2work.ie/index.php?option=com_content&view=article&id=82&Itemid=138
Available to Job Seekers: 
Yes
Certified: 
No

Supervisory Management

Network: 
Waterford Chamber Skillnet
Duration 5 Days, 9:00am to 5:00pm.
Number of Places 14 Maximum
Course Fee €475 per Skillnet Member
Subjects Taught Unit 1 Supervisory Management
Unit 2 Operational Planning
Unit 3 Team Leadership
Unit 4 Organisational Skill
FETAC Code L32199: Supervisory Management
Enrolment and Start Dates Comment 13th, 20th, 27th, June 4th & 18th July 2013
Course Content This Supervisory Management Skills programme is ideal for those who are working as supervisors and line managers who wish to enhance their knowledge, skills and attitudes to motivate, lead and support teams in the future.
Entry Requirements National Vocation Certificate Level 1, Leaving Certificate or equivalent qualifications and / or relevant life and work experiences. Generic literacy and interpersonal skills are required to successfully complete the programme.
Further Enquiries Sara Mullally
Tel: 051 311 139
Email skillnet@waterfordchamber.ie
Learning Outcomes • Understand the key concepts, principles and practice in supervisory / line management.
• Build a pattern of effective communication and problem solving to give great flexibility
• Relate supervision theory to planning and evaluation practice
• Undertake a training needs analysis and appropriate initiation of training plans
• Understand relevant legislation (Employment Equality Acts 98/04 and Data Protection)
• Recognise the benefits of using interactive management.
Methods of Assessment Assessment Method
Skills Demonstration 70%
Complete a skills demonstration template based on supervisory / management activities undertaken, with a personal reflection on your own learning and progress. The template is based on operational planning skills, organisational skills and team leadership skills.

Assignment 30%
Complete a 1000 word assignment on how Supervisory Management could develop a productive and motivated team through good work practices and effective communication.

Trainer Charlie Mernagh, College of Progressive Education
Location of Course Waterford Chamber, 2 Georges Street, Waterford
Course Web Page: 
http://www.waterfordskillnet.ie/courses/details/certified_supervisory_management_-_fetac_level_61
Available to Job Seekers: 
Yes
Certified: 
Yes

Leadership & Managing People Programme

Network: 
Life Sciences Skillnet
Duration 4 days
Subjects Taught • Leadership
• Managing Performance
• Communication
• Interpersonal skills
• Employment Legislation
• Negotiation
• Grievances
• Industrial Relations Institutions
• Giving Feedback and Managing Problem People
• Motivation
• Discipline and Dismissals
• Counselling and Coaching
• Employment of Staff
• Conflict Resolution
Enrolment and Start Dates Comment tbc
Network Manager Pauline O'Flanagan, pauline@lifesciencesskillnet.ie
Course Content The primary objective of the Managing People Programme is to enable front-line managers to make a more effective contribution to the organisation by developing core skills central to managing people at work.

Participants will:
• Understand and appreciate the full extent and importance of your role in managing people
• Improve your interpersonal skills to enable you to deal more effectively with people at all levels within the organisation and act with greater confidence
• Acquire the key tools for managing people through a practical approach to skills development in such areas as motivation, managing problem behaviours, counselling, assertiveness and negotiations.
• Develop an appreciation of grievance and disciplinary procedures and improve your effectiveness in handling issues in these areas.
• Gain an overview of the key areas of employment legislation and become more confident when dealing with queries in relation to these.

Further Enquiries Michelle Reinecke-Quain
Life Sciences Skillnet Administrator
Email: michelle.reinecke-quain@ibec.ie
Phone: 061 431802
Available to Job Seekers: 
No
Certified: 
Yes

Business Programme - Advance

Network: 
ISME Skillnet
Duration 8 days classroom, 2 days mentoring, spread over 4 to 8 months
Comment Successful participants are awarded a HETAC Level 7 Special Purpose Award – Certificate in SME Management. Certification guarantees funding.
Number of Places 12
Course Fee €1,490
Subjects Taught Marketing, People Management, Communications and Negotiation Skills, Strategic Analysis, Strategic Planning, Policies and Procedures, Finance, Operations Management and Problem Solving.

Module Outlines
Management Practice and Principles
Introductory Module
• Programme introduction.
• Context setting.
• Identifying suitable management practices for your company
• Comparing managers with leaders
• Identifying your management and leadership styles and their impact on your business
• The importance of a balanced team

Strategic Analysis
• Complete a PESTLE analysis
• Use Porter’s 5 Forces model to analyse the competitiveness of your company
• Complete a SWOT analysis
• Identify areas of improvement and development
• Identify risks and challenges associated with possible development opportunities

Policies and Procedures
• Identify legal requirements under Health and Safety and Employment Law
• Implement essential HR policies, procedures and practices
• Create an Employee Handbook
• Current Industrial Relations norms

Financial Management
• Interpreting Profit and Loss statements and Balance Sheets
• Financial Ratios and their application.
• Managing Cash Flow
• Devising and using Cost and Profit Centres
• Revenue and CRO requirements of Company Directors

Operations Management & Problem Solving
• Identifying root causes of operational problems
• Using the key tools and techniques of Continuous Improvement Programmes
• Identifying and eliminating waste and non-value adding activities
• The principles of World Class Manufacturing and Supply Chain Management.
• Whether or not to outsource - the advantages and disadvantages

Marketing
• Linking marketing objectives to your overall business strategy
• The marketing process
• Your company’s unique selling point
• Developing a marketing plan
• Marketing on a tight budget

Effective Communications and Negotiation Techniques
• Identifying barriers to effective communication
• Aggressive, assertive and passive behaviour
• Personal communication styles
• Defining the conflict cycle
• Interventions to prevent the conflict cycle spiralling
• Preparing for a negotiation
• Getting what you want from a negotiation
• The importance of a win-win situation

Strategic Planning
• Identifying coherent strategic options
• Create an appropriate strategic plan
• Implementing the plan
• Evaluate and reflect on the implementation process
• Where to now
• Presentation on the strategic plan and its implementation

Enrolment and Start Dates Comment Starting in September 2013. Booking Required.
Course Content Training Aim
The overall aim is to equip owner/managers with a toolbox of management skills i.e. the interpersonal skills required to maximise the utilisation of their human resources through good leadership and management techniques, and the business planning and implementation tools needed to guide their companies in a competitive environment.

Programme Objectives
Specific and detailed learning content will be presented under individual module plans(details listed below). In general terms, participants will be able to:
• Carry out a reliable strategic analysis of their SME so they can develop a relevant strategic plan and prepare for its implementation
• Motivate and manage their staff for higher productivity and performance.
• Identify key financial performance indicators for their company and the factors that influence their behaviour
• Identify areas of waste or inefficiency and suggest a number of possible solutions
• Comply with Employment Law
• Develop and implement a marketing plan
• Use a range of best practice tools and techniques to improve the performance of their company.

Training Approach
A range of training techniques will be applied which will emphasise skill development. Course notes will support a mixture of group discussions, short trainer presentations, exercises and “mini action-learning” exercises. After each training unit the participants will be asked to practise one of the techniques within their own company. For example after the ‘Strategic Analysis’ Module they will be asked to carry out a SWOT analysis within their own company. Case studies and Scenarios will be used to permit participants to practise their skills in a business environment.

An integral part of the programme will be an “Action Learning” project which will have relevance for the participants company and ensure that the training received is transferred into practice. The participant may for example choose as their project to implement a Performance Management System within their organisation. This then becomes their “Action Learning” project.

Finally, as part of the Programme package, participants are supported by a mentor in groups and individually to ensure that their project is undertaken and implemented successfully. Projects will also be supported by trainers.

Entry Requirements Participants should be an Owner Manager or senior manager in and SME
Further Enquiries Liz Carroll
01 6622755
liz@isme.ie
Eligibility Many SMEs are owned and managed by people who have successfully harnessed their entrepreneurial skills. However, many of these same businesses are now facing internal and external challenges that need to be overcome to enable them to continue to compete.
Internal – After a period of rapid company growth many owner/managers find that they need to supplement their hard-working entrepreneurial skills with more people centred skills e.g. leadership, motivation, communication, and problem solving skills.
External – Globalisation, the expansion of the EU and competition from ‘low cost’ economies means that companies need to work smarter not harder, i.e. the ability to carry out strategic analysis, implement business plans and follow progress with performance management systems and financial data.

This particular programme has been designed to assist owners and managers by offering them concise and relevant information and learning and that is relevant to the challenges that they are facing.

Methods of Assessment To ensure participants get a return on their investment everyone completes a project on an area directly related to a current issue for their business as part of this programme. A written report on the project will be assessed for the purposes of certification.
Trainer Various
Location of Course Griffith College Dublin
Course Web Page: 
http://www.isme.ie/training-page45011.html#GFF
Available to Job Seekers: 
Yes
Certified: 
No

Mediation Course

Network: 
South Kerry Skillnet
Duration 7 days
Number of Places 3
Course Fee TBC
Enrolment and Start Dates Comment TBC
Course Content 1. Understanding conflict resolution & mediation.
2. Dynamics of conflict resolution.
3. Basic mediation skills.
4. Advanced mediation Skills.
5. The mediation cycle.
6. The pre-mediation process.
7. The mediation conversation.
8. Mediation in your control.
Careers or Further Progression To become a fully certified mediator.
Further Enquiries Tracey Teahan
t: 066 976 2477
f: 066 976 2059
e: tteahan@skdp.net
Trainer TBC
Location of Course Killarney.
Available to Job Seekers: 
No
Certified: 
No

Effective Management

Network: 
HPSU Skillnet
Duration 12 non-consecutive days
Number of Places 12
Course Fee Please contact Philip Kelly
Enrolment and Start Dates Comment Enrolment takes place at the start of the course).
This course will be run from May 2013.
The start date and enrolment date will be confirmed.
Course Content Key Management Skills
Dealing with Difficult team members
Performance Management
How to deal with under-performance
Working as a team
Further Enquiries Philip Kelly
Mobile: 086-8146060
email: hpsuskillnet@gmail.com
Learning Outcomes Effective Management Skills
Location of Course Galway
Available to Job Seekers: 
No
Certified: 
No

Networking for Success

Network: 
Biznetcork Skillnet
Duration 1 day 9.30am - 5.30pm.
Number of Places 12
Course Fee Cork Chamber Member Rate: €130.00
Non-member rate: €185.00
Enrolment and Start Dates Comment Start Date: Tuesday, 16th April 2013
Course Content Networking is a powerful tool often underestimated. This seminar will give participants the essential tools to develop and use core networking skills to develop core networking opportunities. Networking has an extensive rippling effect and it is important to understand how to harness opportunities to maximize your organizations opportunities.

- Why networking
- Safe cross code to networking
- Networking sript
- Adapting & Connecting
- Working the Room
- Before the event
- At the event
- After the event
- Getting a return on your investment
- Making networking fun

Further Enquiries Aoife Dunne
Training Administrator
t: 021 453 0141
e: aoife@corkchamber.ie
Eligibility This workshop is critical to anyone keen on enhancing their business and financial strength. Whether utilizing skills to develop internal networking, conference networking or indeed looking for a job. The facilitator of this program will ensure you gain maximum return from this course and that you will enhance and understand the power of your own social capital.
Trainer Caitlín O’Connor
Location of Course River Lee Hotel (Old Jury's, Western Road, Cork
Course Web Page: 
https://www.corkchamber.ie/biznetcork-skillnet/2013/04/16/Networking-for-Success
Available to Job Seekers: 
Yes
Certified: 
No
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