The Spectacular Partnerships workshop is a process aimed at analysing current service abilities and activities, and setting new standards of best practice for Customer Care.
The workshop is delivered within the framework of a 4 part process focusing on the key practices of - Acknowledge: Analyse: Accommodate: Appreciate.
An opportunity for professionals to look at their delivery of customer care and prepare to meet constantly rising standards of client expectation.
Learn how to make your service stand out as extra-ordinary.
Get people talking positively about you and your business.
How to become the provider of choice.
Forming Spectacular Partnerships the longterm view.
The importance of Attitude!!!!
How am I doing in my business? Where are my strengths?
Achieving real Acknowledgement hooking your customers attention.
Analysing current practice enhancing for Best Practice the WOW factor.
Face to Face - First Impressions : Meeting & Greeting : Remembering names :
By Telephone Communicating positive attitude & professionalism.
Buying Motives recognising customer needs.
Asking the right questions listening to the answers.
Raising customer awareness of your complete product.
The invitation attracting customers to engage.
Knowing your customers expectation.
Meeting & Exceeding expectation the extra mile.
Creating a can do environment.
Managing cant dos.
Skills for imparting information.
Creating the complete experience up-selling.
Serving a diverse customer base.
Show it: Say it: Mean it.
Encouraging customer feedback.
Dealing professionally with a complaint (Great Model).
Celebrating your customers.
Maintaining & growing your clientèle.