||Who Should Attend
A practical and interactive one to two day workshop, the course is designed for all sales staff that makes outgoing cold calls to customers and prospects as well as handling incoming sales enquiries.
The aim of this workshop is to help sales staff achieve a greater appreciation of the importance of cold calling and to become more effective in their ability to influence and communicate with customers using the telephone to grow sales.
The participants will gain a greater awareness of customers expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to generate leads, make appointments and close sales.
||Trainer Profile of Call Focus (Karen Sommerville)
Call Focus specialise in the design of effective customer communications helping companies secure greater profitability through the development of their customers. With extensive experience in customer relations, sales, direct marketing and database marketing, they are best known for communication workshops using the telephone such as the popular Telephone Complaint Handling, Debt Collection using the Telephone, "Effective Telephone Sales, Cold Calling for Sales in addition to other workshop.
Founded in 1999 Call Focus is headed up by Karen Sommerville, a competent communications, sales and customer relations skills trainer for many leading business associations, Skillnet groups (over 10 groups), Enterprises Boards, educational bodies in addition to many private clients.