Training

Train the Trainer

Network:

Location of Course	Letterkenny
Trainer	TBC
Further Enquiries	Siobhan Grant e: info@technorthwestskillnet.com m: 086 270 7277
Enrolment and Start Dates Comment	TBC
Duration	5 Days
Course Fee	TBC

Available to Job Seekers:

Yes

Certified:

No

Nuffield Mentor Training

Network:

Farm Business Skillnet

Location of Course	Irish Farm Centre, Bluebell, Dublin 12
Trainer	Wyn Owen - Welsh Nuffield Scholarship Mentoring Trainer Tel : 0044 1938 820434
Methods of Assessment	Evaluation at end of training
Further Enquiries	Celine Reynolds Farm Business Skillnet Network Manager Tel: 01 426 0324 Mob: 086 687 8648 Email: celinereynolds@ifatelecom.ie Johnny Butterly - Nuffield Scholarship Programme - 086 261 8780
Entry Requirements	Must be an Irish Nuffield Scholarship Programme Mentor
Careers or Further Progression	Opportunity to Mentor a Nuffield Scholar
Course Content	The Principles of Coaching and Mentoring
Financial Support	50% Skillnet Grant - 50% being paid by the Irish Nuffield Scholarship programme
Enrolment and Start Dates Comment	Enrolment anytime prior to 11th April - course date is 11th April 2013
Subjects Taught	The Principles of Coaching and Mentoring
Duration	One day
Number of Places	10
Course Fee	Free to Nuffield Ireland Mentors

Available to Job Seekers:

Yes

Certified:

No

Customer Service Support Qualification

Network:

Carlow Kilkenny Skillnet

Location of Course	Carlow
Eligibility	Click on the link below for eligability on this programme. www.skillnets.ie/job-seekers/eligibility-criteria.
Further Enquiries	Theresa t: 059 913 2152 e: admin@cktraining.ie
Course Content	The aim of the customer service training course is to provide the delegates with the knowledge skills and attitudes necessary to provide excellent standards of service. The South East has seen an increase in employment opportunities for Customer Service representatives. This is an exciting opportunity for anyone who is driven and feels they would enjoy the challenge of acting as the main point of contact for Clients’ Customers handling queries efficiently and delivering outstanding Customer Service.
Financial Support	Social Welfare Payments will not be affected
Enrolment and Start Dates Comment	To express your interest in this initiative please post a letter of application and your CV into Carlow Kilkenny Skillnet, Carlow Gateway Business Centre, Athy Road Carlow. Closing Date: Friday 26th April 2013
Subjects Taught	A Sector Based Work Academy will run through the month of May and has three key components: • Pre-employment training – Customer Services Support Staff beginning mid May (10 days total) • A Work Experience placement organised between Carlow Kilkenny Skillnet and companies in the South East. • A guaranteed job interview with a potential employer to join their panel of Customer Support Workers.
Comment	This Sector-based work academy is targeted towards Unemployed people who are motivated and ready to work but would benefit from a short, sharp training intervention and work placement to help them into a job.
Number of Places	15
Course Fee	This course is Free of Charge to Job Seekers

Course Web Page:

http://www.cktraining.ie/marketingsales.html

Available to Job Seekers:

Yes

Certified:

No

Train the Trainer

Network:

Carlow Kilkenny Skillnet

Location of Course	Carlow Gateway Business Centre, Athy Road, Carlow
Learning Outcomes	FETAC level six qualification
Eligibility	This course is open free of charge to job seekers. Click the link below for eligibility www.skillnets.ie/job-seekers/eligibility-criteria.
Further Enquiries	Theresa t: 059 913 2152 e: admin@cktraining.ie
Course Content	About the course: A continuous training programme is a powerful asset in our constantly changing world. Still few people have the right qualities to be very effective trainers. This programme and its various learning methods will increase the skills and knowledge of existing as well as novice trainers. This interactive course will develop your skills for you to provide high quality and innovative training solutions. You will learn, among others, how to carry out a training needs analysis, the different ways to conduct a training course, the materials you could use and how to be creative and innovative. You will be assessed by the end of the course and learn how to give and receive feedbacks. Train-the-Trainer is FETAC accredited and you will receive your certificate after the course and see your skills and results increase. How should attend? • Trainers without formal training yet and wishing to sharpen their skills • Newly appointed trainers • Supervisors or team leaders with training responsibilities.
Enrolment and Start Dates Comment	9th, 16th, 23rd and 30th of May 2013
FETAC Code	E30179: Train the Trainer
Subjects Taught	Theory of training & adult learning: Discover: -the various concepts of training and education. -the academic framework for training practice. -the principles and tactics of adult learning. -different learning styles and learning outcomes. The role of the trainer: how to acquire good training practice? Learn: -different training styles and how to handle conflict resolution. -How to deal with challenging attitudes and behaviours. -and develop your own needs as a trainer. A breakdown of training needs & programme design: How to: -identify and analyse training requirements. -construct a training programme. -conform sufficiently to certification bodies. Preparing for training delivery: How to: -plan your course -create interesting and relevant exercises. -chose and prepare training tools, visual aids etc. Delivery & assessment: Learn: -how to establish and maintain a positive learning environment. -diverse training strategies to build a varied and appealing programme. Evaluation of training: How to: -lead an effective evaluation process. -evaluate learner progress against the programmes goals. -get learners involved.
Duration	4 Days
Course Fee	€395.00 per person

Course Web Page:

http://www.cktraining.ie/managementdevelopment.html

Available to Job Seekers:

Yes

Certified:

Yes

Food Safety Training: Food Hygiene & HACCP

Network:

County Tipperary Skillnet

Location of Course	Clonmel
Trainer	Bernadette Stocksborough, Food Safety Training
Methods of Assessment	Exam at the end and successful candidates will be awarded a Food Safety Training Certificate of Attendance
Learning Outcomes	Upon completion of the programme participants will be able to: - Define food poisoning; understand how it occurs and the main causes of food contamination. - Explain the importance of correct storage, preparation, handling and cooking of food. - List the legal responsibilities of the food worker. - List the structural requirements of a food premises. - Recognize a pest infestation and how to control it. - Explain the importance of cleaning and cleaning schedules. - Explain the purpose of H.A.C.C.P.
Further Enquiries	Sabrina Guida Tel: 052 61 91103 Email: sabrina@clonmelchamber.com
Course Content	This programme aims to enable the caterer to conform to up to date hygiene legislation, including various E.U. Directives and the Irish Standard I.S. 340:2007
Financial Support	The price is inclusive of Grant Aid
Enrolment and Start Dates Comment	Tuesday 16th & Thursday 18th April 2013
Subjects Taught	Food Hygiene This session highlights the value of good hygiene practices versus problems that can arise from poor hygiene practices: microbiology and the growth needs of bacteria. Food Contamination Physical, chemical, microbial and Allergen contamination of food, the possible sources of these contaminants including how they enter the food chain. Food Delivery and Storage Deals with proper reception, handling and storage of food in the food premises. Food Preparation, Cooking and Service The importance of proper temperature control and implementation of the requirements of IS340: Hygiene in the Catering Sector. Personal Hygiene The law in relation to personal hygiene for food workers and describes good personal hygiene practices. Design, Layout of Food Premises and Pest Control The structural requirements in a food premises and the law in relation to the operation of a food premises. Pest control explains the problems with common pests, including the recognition and prevention of infestations. Cleaning The importance of good cleaning procedures and cleaning programmes are highlighted. An Introduction to H.A.C.C.P. Knowledge of how H.A.C.C.P. works, and the role of the food worker in the operation of a successful H.A.C.C.P. system.
Duration	2 days from 6.00pm - 8.30pm.
Number of Places	6
Course Fee	€50.00

Course Web Page:

http://www.countytipperaryskillnet.com/courses.php?bc=viewcourse&courseid=174

Available to Job Seekers:

Yes

Certified:

Yes

Train the Trainer

Network:

County Tipperary Skillnet

Location of Course	Clonmel Co.Tipperary
Trainer	Michael Cox (MCX Training and Development)
Methods of Assessment	For further info see www.countytipperaryskillnet.com or MCX website: www.mcx.ie
Learning Outcomes	At the end of the course delegates should be able to: * Understand different learning styles and prepare accordingly * Evaluate different approaches to training * Work effectively with a range of learner groups * Design, deliver and evaluate a training programme effectively * Develop and implement appropriate assessment methods * Assess their 'comfort zone' when delivering training and the impact it has on learners
Eligibility	All employed persons are eligible for this course. Job seekers please check out http://www.skillnets.ie/job-seekers/eligibility-criteria
Further Enquiries	Sabrina Guida Tel: 052 61 91103 Email: sabrina@clonmelchamber.com
Entry Requirements	Ideal for participants who have had some exposure to formal / informal training who wish to receive an accredited training qualification.
Course Content	The aim of the programme is to enhance the existing skills, knowledge and behaviours of learners relating to the design, delivery and evaluation of training programmes.
Enrolment and Start Dates Comment	Dates: Thursday 9th & 16th May & Tuesday 21st & 28th May 2013
FETAC Code	6N3325: Training Needs Identification and Design
Duration	4 day event course (1 day per week), 9:30 am - 4:30pm.
Number of Places	6
Course Fee	€450.00 per person. This includes the FETAC Accreditation

Available to Job Seekers:

Yes

Certified:

Yes

Scrum & The Team Member

Network:

ICT Ireland Skillnet

Learning Outcomes	• An Overview of: Agile Scrum • Exploration of the roles in scrum and in particular that of the team member • User story introduction, including experience of capturing stories • Introduction and practical experience of estimating and planning techniques • Understanding of how to run effective retrospectives to continual improve how the team are working • Understanding of the flow from Customer Request to delivery Identifying and removing bottle necks and impediments • Opportunity to participate in scrum in a simulated environment • Covers from vision to review
Further Enquiries	Susan Kelly Email: susan.kelly@ictirelandskillnet.org Ph: 1890 876 696 Fax: 1890 876 978
Course Content	Overview The course will be based around specifically covering the scrum framework and the techniques associated and how they apply to the Team Member. The training session will be a hands-on learning experience. The participants will be given the opportunity to explore how to apply the concepts and discuss what these mean in their context.
Enrolment and Start Dates Comment	Contact susan.kelly@ictirelandskillnet.org
Subjects Taught	Day 1 Morning • Intro and agenda for course • Day 1 objectives • Exercise: Marshmallow Challenge Scrum and the Team Member • What is agile? • Scrum Values & Principles - Values Exercise • Scrum Roles - Role of Scrum Master - Role of Product Owner - Role of the Team Member Day 1 Afternoon • Scrum Framework - Overview of the framework • Exercise: Team Members Role in the Framework • Visioning Techniques • Visioning Exercise • Wrap Up & Close Day 2 Morning • Day 1 Recap • Day 2 Objectives • Exercise: 60 Paces User Stories • What are user stories? • Core elements of user stories • 99 test balloons • Aspects of good user story • Capturing Effective Stories – the role of the team member (exercise) Day 2 Afternoon Planning and Estimation • What is Done? - What is included in your estimates? - What happens with the stuff that’s not included? - Discussion: What is your definition of Done? • Estimating Techniques - Planning Poker - Affinity Estimation • Sprint Planning - From story to task - Flow of work in sprint • Release Planning - What will be done by when? - Velocity • Responding to Change • Exercise: Sprinting - Debrief • Wrap Up & Close Day 3 Morning • Day 1 & 2 Recap • Sprint Reviews - Effective Retrospectives • Tracking & Reporting for the team and beyond - Information Radiators • Kanban Board Day 3 Afternoon • Exercise: Brining it all together • Debrief • Wrap Up & Close
Duration	3 day Programme
Number of Places	There are a limited number of places for jobseekers on some of our training programmes.
Course Fee	Programmes are run on a demand basis and fees are priced accordingly.

Course Web Page:

http://www.ictirelandskillnet.org/Training_Programmes/88

Available to Job Seekers:

Yes

Certified:

No

Coaching Agile Teams

Network:

ICT Ireland Skillnet

Learning Outcomes	Outcome You’ll walk away from the course with your personal coaching improvement backlog – a tangible plan you can use to thoughtfully improve your coaching when you’re back in your daily circumstances. We use your real world situations and scenarios throughout the class allowing you to craft powerful ways to address the challenges you face. You’ll also have many new things to try with your teams and you will probably depart with a few provocative ideas to chew on (in fact, maybe wrangle with for a while). All of these outcomes add up to your ability to become the excellent agile coach your teams need.
Further Enquiries	Susan Kelly Email: susan.kelly@ictirelandskillnet.org Ph: 1890 876 696 Fax: 1890 876 978
Entry Requirements	You must be a practicing agile coach with Certified Scrum Master or equivalent experience. This is not an Introduction-level course and we will not be covering the basics of agile or Scrum. In addition, you will be asked to use what you know about your real teams throughout the class so that you can leave with ideas for helping them as soon as you are back.
Course Content	Coaching Agile Teams is a training experience that covers both the being and the doing of agile coaching. There’s a lot to learn, experience and practice. At the end of the course, you will be capable of applying many new tools and techniques, as well as your own mind set changes, to coach agile teams to high performance. As practical as it is provocative, the Coaching Agile Teams course challenges agile coaches to rise to the fullest expression of their role and offer simple, practical ways to get there.
Subjects Taught	• What is Agile Coaching? :: Why is it Important? • The Being and the Doing of Agile Coaching • Interlocking Roles: Agile Coach, Product Owner, Agile Manager • When to Coach the Team, When to Coach Individuals • Skills for Coaching Teams, Team Members, Product Owners, Managers, Stakeholders • Coaching Styles and When to Use Them • Setting the Environment for High Performance Teams • Detecting and Solving Problems • Starting up Great Teams:: Repairing Existing Teams • Agile Coach Failure, Recovery and Success Mode
Duration	2 day Programme
Comment	Audience The Coaching Agile Teams course is meant for Scrum Masters, agile coaches and project managers in transition – people who are ready to take the next step beyond practices and principles and move into activating teams to achieve the full promise of agile. This course is tailor-made for you if: • You’ve had a few experiences as an agile coach and it just doesn’t seem to be working • for you. • Your job has become routine and you notice the teams seem to be going through the • motions too. • Your teams get the practices and are doing well, but not getting the fabulous results • you were supposed to get. • You are an awesome agile coach and you want the skills that will help you earn the • Certified Scrum Coach designation. • You are not sure if the agile coach role is really right for you.
Number of Places	programmes are run on a demand basis and fees are priced accordingly. There are a limited

Course Web Page:

http://www.ictirelandskillnet.org/Training_Programmes/88

Available to Job Seekers:

Yes

Certified:

No

Train the Trainer

Network:

Design Print & Packaging Skillnet

Location of Course	Dublin
Trainer	TBC but certified by NUI Manooth
Methods of Assessment	Certified by NUI Manooth, the Certificate in Training and Continuing Education has been developed in order to: • ensure that trainers have the essential competencies necessary to meet the training challenges that they are faced with in today's changing world. • provide formal qualifications for those involved in training and wishing to compete for contracted training opportunities. • encourage those in training roles to update themselves in new developments in training methodology and delivery systems. The Course Material is delivered in four units and covers all the essential basic skills and knowledge required by today's trainer. COMPLETING THE COURSE You must complete the course and submit your coursework at the final workshop. To request a deferral involves applying in writing to NUI Maynooth, incurring a €150 re-registration fee, stating reasons for a deferral and supplying written evidence (e.g. doctor’s cert or other extenuating circumstances). Being granted a deferral period is at the discretion of NUI Maynooth.
Learning Outcomes	Ability to train others in a company.
Further Enquiries	Maureen m: 087 908 9012 e: maureen@dppskillnet.ie
Entry Requirements	Previous Knowledge And Experience There are no formal education requirements or selection procedures. However, it is desirable to have some previous training experience. It is also very desirable, that you have an opportunity to carry out some training during the time you are completing the course. This gives you the chance to try out your new learning which forms the basis of some of your coursework.
Careers or Further Progression	Training and development.
Course Content	Programme will upskill people with the responsibility for the delivering of training in a company.
Financial Support	Funding The Design Print and Packaging Skillnet will part fund the course for all successful applicants. Places are limited.
Subjects Taught	Unit 1 Assessing Training and Development Needs The subjects covered in this unit are: Systematic Training, Job Analysis, The Learning Process, The Communication Process, Feedback. Unit 2 Designing a Training Programme The subjects covered in this unit are: Training Methods, Training Styles, Training Aids, Learning Outcomes, Preparing a Training Programme. Unit 3 Delivering Training The subjects covered in this unit are: Planning a TrainingTalk, Delivering a Training Talk, Training Demonstration, Assessment, E-Learning. Unit 4 Supporting the Learner The subjects covered in this unit are: Socialisation, Evaluation, Interpersonal Behaviour, Motivation, Giving Supportive Help.
Duration	4 days. Time Commitment In addition to attending the course workshops, you are required to spend about 6 hours per week on your coursework. This is a big time commitment. You should not proceed with your application at this point in time, if you feel that you are not in a position to give that sort of time commitment to the course over its entire duration.
Comment	Certified by NUI Maynooth. Course Cancellation Please note that, due to insufficient numbers, a course may be cancelled or the start date deferred to a later date.
Number of Places	15
Course Fee	€650 Member €800 Non Member

Available to Job Seekers:

Yes

Certified:

Yes

Train the Trainer

Network:

Learning Waves Skillnet

Location of Course	Dublin
Trainer	Mark Donovan and Associates
Methods of Assessment	Presentation Skills and Written projects
Further Enquiries	Teresa Hanratty Email: teresahanratty@learningwaves.ie www.learningwaves.ie
Entry Requirements	Level 5 Certificate, Leaving Certificate or equivalent qualifications and / or relevant work or life experience.
Course Content	Train the Trainer A highly interactive 4 day course equipping Training Aim  To expose participants to the principles and practices of training development and delivery techniques.  To assist participants to develop systematic, effective and efficient approaches in their training role.  To develop and improve on the existing training skills of participants in the areas of Finance, Broadcasting, Administration and Sales & Marketing.  Develop presentation skills with the focus on, structure, pace, voice & language with a particular emphasis on audience interaction.  Assist participants to value their future training role and become more confident and conscious of their strengths and areas for development as trainers.
Enrolment and Start Dates Comment	Course will start in April 2013
FETAC Code	E30179: Train the Trainer
Subjects Taught	Day 1 Identify current strengths and development needs as a trainer, clarifying our training role in the workplace, Planning training based on real training needs, Effective trainer introduction, Putting participants at ease, Getting training events off to a good start, What is the ideal adult learning environment ?, Preparing and giving a training talk, Creating the effective training environment. Day 2 Carry out a work related training demonstration, Prepare and deliver a training talk, Develop & practice assertiveness skills in the training environment, Importance of Feedback, both giving and receiving, Participant will practice areas like supporting, encouraging and confronting their learners, Prepare assignment for Day 3, Development of a Trainer Development Plan. Day 3 Presentation of assignment from Day 2, What is coaching ?, Skills of an effective coach, Key techniques of one to one coaching, Four P coaching model, Effective use of visual aids and key learning supports, Review and update of Trainer Development Plan. Day 4 Advanced presentation skills, Dealing with sensitive training issues, Computers in training, Different Training styles and how to effectively use them, Motivation in training, Strategies for dealing with difficult participants, Diversity in the training workplace, Stress management and the trainer, Review and update of Trainer Development Plan.
Duration	4 days over a one month period
Comment	Certification This is a FETAC Level 6 course
Number of Places	2
Course Fee	Free to job seekers based on interview selection for the course

Available to Job Seekers:

Yes

Certified:

Yes

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