Workplace

* Demonstrate safe manual handling skills.

* Use effective presentation skills to deliver manual handling instruction.

* Provide manual handling instruction to learners who have varying levels of competence to include planning, preparation delivery and evaluation.

This course will equip the candidate in the skills to develop and competently deliver their own manual handling training course.

Course Content:
• Legislative Requirements and Health Benefit
• Anatomy and Back Care
• Ergonomic Principles and Risk Assessment
• Manual Handling Principles and Techniques
• Planning and Design of Manual Handling Training Programmes
• Delivery of Manual Handling

2. Retail Security
The Retail Security module concentrates on the main areas of concern, namely:
• Security Procedures
• Security of People
• Security of Stock
• Security of Premises

3. Retail Effective Working Relationships
The module focuses on key aspects of working relationships, including:
• Quality Standards
• Performance
• Optimising Productivity

4. Retail Stock Control
The module focuses on the key aspects of Retail Stock Control including:
• Preparation for the receipt of goods
• Accepting goods for storage
• Storage requirements
• Appropriate placement and storage of goods
• Retrieving and dispatching goods from stock

5. Retail Merchandising
The Retail Merchandising module focuses on the key aspects of merchandising including:
• Planning displays to specification
• Setting up, maintaining and dismantling displays
• Labelling stock on display
• Monitoring sales stock levels
• Maintaining sales stock levels

6. Retail Payment Procedures
The Retail Payment Procedures module focuses on the following key areas:
• Calculating customer purchases
• Processing payments
• Processing the sale of goods
• Recording and processing orders

7. Retail Selling Skills
The Retail Selling Skills module focuses on the main aspects of selling skills, including:
• Personal Selling techniques
• Customer relations
• Handling Payment

8. Retail Communications
The Retail Communications module focuses on the following key areas:
• Listening
• Speaking
• Reading
• Writing
• Non-Verbal communication
• Visual communication
• Communication technology

9. Work Experience
The Work Experience module allows the employee to recognise their own skills, develop new skills, make decisions about future job direction and to progress within the retail sector. As such the module addresses the following key themes:
• Preparing for work
• Working under direction
• Review and evaluation
• Reflection on progress
• Goal setting
• Advancement

10. Retail Health, Hygiene and Safety