Skillnet

PMP - Project Management Professional

Network: 
Waterford Chamber Skillnet
Location of Course Wateford Chamber Skillnet, 2 Georges Street, Waterford
Trainer Liam Dillion, Future People
Methods of Assessment Students will be given a 150 page sample questions to do.
Learning Outcomes • understand the PMP® exam process (i.e. application procedure to taking the exam)
• identify the attributes of being a project manager
• understand the significance of good project governance
• define project objectives and create a project scope plan
• describe how a work breakdown structure is used as an input to developing a
• project plan
• understand the benefits of effective project planning and control
• apply the principles behind time and cost estimation
• understand the different components of a project schedules and how these can be applied
• deliver and manage an effective project management plan
• distinguish between risk and issue management and how to do it.
• monitor and communicate project progress on a timely basis
• understand the basis behind effective project leadership
• understand and plan for project success and closure
• complete 150 sample PMP® exam questions
Further Enquiries Contact: Sara - Tel: 051 311139
Email: skillnet@waterfordchamber.ie
Careers or Further Progression Enables the learners to progress to the PMI Exam. The course can be used for both Project Management Professional (PMP®) and Certified Associate Project Manager (CAPM®)
Course Content This project management course will give participants foundation, experience, techniques and tools to manage the various aspects of a project. This is a course that is based on application with a board array of practical experiences that can immediately be applied. The course will cover the content of the Project Management Book of Knowledge.
Financial Support Funding applied
Enrolment and Start Dates Comment Enrollment Date: 6th June 2013
Starting Date:7th June 2013

Dates: 7th, 14th, 21st June 2013

Duration 3 days
Number of Places Available
Course Fee Skillnet Member: €450
Chamber Member: €495
Non Member: €525
Course Web Page: 
http://www.waterfordskillnet.ie/images/uploads/courses/Future_People_-_Project_Mangement_ProfessionalV1.pdf
Available to Job Seekers: 
No
Certified: 
No

Lean Manufacturing Tools

Network: 
Waterford Chamber Skillnet
Location of Course Waterford Health Park, Slievekeale Road, Waterford & Carlow Town(venue to be confirmed)
Trainer Ray McEvoy, Manufacturing Excellence
Methods of Assessment The Six Sigma GreenBelt Certification is made up of two elements:
1. 3 hour, 80 Multiple Choice Questionnaire exam (open book).
2. Completion and presentation of an in-house project.

Note: Although this certification process follows a similar format to that used by the American Society for Quality (ASQ), the certification is not accredited by anyone other than Raymond McEvoy of Manufacturing Excellence. It would be considered a HETAC Level 6 course.

Learning Outcomes As well as completing the training modules, candidates will complete an in-house project,typically as part of a small cross-functional team. Projects that deliver savings of about €25,000 per annum would normally be considered appropriate Greenbelt projects.
Further Enquiries Sara - 051 311139
Email - skillnet@waterfordchamber.ie
Entry Requirements This program is suitable for managers, engineers and technicians.
Careers or Further Progression Six Sigma Black Belt
Course Content This program equips the candidate to identify the waste in the existing operation, propose a viable Future State and use many of the tools such as Value Stream Mapping, Kanban, Load-Cycle charts and Kaizen workshops to achieve significant operational improvements.
Financial Support Funding applied
Enrolment and Start Dates Comment Enrollment Dates: 7th May 2013
Start Date: 8th May 2013

Dates: 8th, 15th, 22nd, 29th May, & 5th June 2013

Subjects Taught 1.Value Stream Mapping
2.Identifying Waste
3.Material Flow
4.5S Workplace Organisation
5.Standard Work and Load Cycle-time Charts
6.Layout
7.Teamworking and Chartering
8.Improvement Cycling
Duration 5 days with additional study.
Number of Places Available
Course Fee Skillnet Member €325
Chamber Member: €375
Non Member: €400
Course Web Page: 
http://www.waterfordskillnet.ie/images/uploads/courses/Manufacturing_Excellence_-_Lean_Tools.pdf
Available to Job Seekers: 
No
Certified: 
No

JSSP - Safety & Health in the Workplace

Network: 
Waterford Chamber Skillnet
Location of Course Waterford
Trainer Janet Tumelty, New Links Training
Eligibility Participants Must be a jobseeker and in receipt of payment through social protection. Also open to Jobsbridge participants. Not open to CE/CI scheme participants.
Further Enquiries Contact Kelly - 051 311135
Email kelly.luders@waterfordchamber.ie
Entry Requirements Level 4 Certificate, Leaving Certificate or equivalent qualifications and / or relevant life and work experience.
Course Content The aim of this module is to equip learners with a broad range of Health & Safety skills that will enable them to incorporate H&S best practice in to their work. The programme is also aimed at up skilling individuals who are changing career path or for those who wish to embark on a career where health and safety knowledge and skills are mandatory. This programme aims to help professionals who wish to pursue a career in training in a specific area of health and safety to develop their individual learning plan aimed at achieving their goals.

Understand the concepts of safety and health
• Recognize the factors that influence health, safety and welfare
• Apply the principles and procedures of health and safety to the workplace
• Understand the importance of hazard identification and risk assessment
• Promote safe working practices and procedures
• Be familiar with core legislation in the area of safety, health and welfare

Financial Support 100% grant aided by Skillnets
Enrolment and Start Dates Comment Enrolment Date: 6th May 2013
Start Date: 7th, 8th, 9th, 14th, 15th, 16th May 2013
FETAC Code D20165: Safety and Health at Work
Duration 6 days
Number of Places Available
Course Fee N/a
Course Web Page: 
http://www.waterfordskillnet.ie/courses/jssp_details/jssp_-_safety_health_in_work_-_fetac_level_5_certificate
Available to Job Seekers: 
Yes
Certified: 
Yes

Manufacturing Business

Network: 
Waterford Chamber Skillnet
Location of Course Waterford Institute of Technology
Trainer Waterford Institute of Technology
Methods of Assessment Online Assessment - Facilited in the Workplace or College
Learning Outcomes 1. Students will learn to understand why we use Risk Assessments and how to write one.
2. Understand why SOP's and policies are in place which greatly increases the liklihood of compliance.
3. Problem solve on a day to day basis; apply methodolgies such as root cause analysis.
4. Gain an understanding of the elements of Project Management which increases the success rate of immiment projects.
Further Enquiries Conact Sara - 051 311139
Email: skillnet@waterfordchamber.ie
Entry Requirements Fetac Level 5 or relevant life experience
Careers or Further Progression The minor award is offered part time over 6 months. The certificate is promotes on the job learning combined with online delivery amd assessment of up-to-date and approved content. The result is a nationally recognised qualification which provides a further step onto the National Qualifications Framework and cane be used to set in motion staff progression through certificed training.
Course Content The Certificate is aimed primarily at operations and supervisory staff in the manufacturing plant. It is devised to suit a variety of industries including Pharma, medical devices, high volume manufacturing and food based manufacturing.
The user friendly content delivery enables employers to manage shift cycles and upskill staff with far greater results.
Financial Support Funding applied
Enrolment and Start Dates Comment Enrollment Date: 22/05/2013
Start Date:30/05/2013
Subjects Taught The topics covered:
1. Manufacturing Systems and Standards
2. Lean Manufacting
3. Health & Safety
4. Quality Manufacturing
5. Project Management
Duration 6 months - Each Thursday afternoon from 2:00 - 5:00pm
Time allowed for holidays during August
Comment Successful participants of this programme shall receive a HETAC Level 6 Minor Award and 40 credits on the NFQ.
Number of Places Available
Course Fee €650 per participant
Course Web Page: 
http://www.waterfordskillnet.ie/courses/details/certificate_in_manufacturing_business_-_minor_award
Available to Job Seekers: 
Yes
Certified: 
Yes

JSSP - Landscape Construction & Maintenance

Network: 
Waterford Chamber Skillnet
Location of Course Waterford
Trainer Sean O'Driscoll, Ballybeg Horticulture Initiative
Methods of Assessment Skills Demonstration
Project
Eligibility Must be a jobseeker and in receipt of payment through social protection. Also open to Jobsbridge participants. Not open to CE/CI scheme participants.
Further Enquiries Contact Kelly - 051 311135
Email: kelly.luders@waterfordchamber.com
Entry Requirements FETAC Level 4 or relevant life experience
Course Content Programme Objectives;
• To enable learners to acquire the knowledge required to carry out appropriate landscape pre-building tasks
• To enable learners to develop the skills necessary to construct hard landscape features and structures
• To enable learners to acquire the skills and knowledge required for the preparation of the ground and the sowing of a variety of landscape plants
• To enable learners to maintain soft landscape features to a high standard
• To provide the above with full regard for the health & safety of all students
Financial Support 100% funded through Waterford Chamber Skillnets and Skillnets Ltd
Enrolment and Start Dates Comment 8th, 15th, 22nd, 29th March, 5th, 12th, 19th April 2013
FETAC Code 5N1908: Landscape Construction & Maintenance
Subjects Taught Unit 1 Surveying and Levelling
Unit 2 Hard Landscaping
Unit 3 Soft Landscaping
Unit 4 Lawns and Grass Areas
Unit 5 Maintenance
Duration 7 Days
Number of Places Available
Course Fee N/A
Course Web Page: 
http://www.waterfordskillnet.ie/images/uploads/courses/BallybegHorticulture_-_JSSP_-_LandscapingConstructionMain.pdf
Available to Job Seekers: 
Yes
Certified: 
Yes

Supervisory Management

Network: 
Waterford Chamber Skillnet
Location of Course Waterford Chamber, 2 Georges Street, Waterford
Trainer Charlie Mernagh, College of Progressive Education
Methods of Assessment Assessment Method
Skills Demonstration 70%
Complete a skills demonstration template based on supervisory / management activities undertaken, with a personal reflection on your own learning and progress. The template is based on operational planning skills, organisational skills and team leadership skills.

Assignment 30%
Complete a 1000 word assignment on how Supervisory Management could develop a productive and motivated team through good work practices and effective communication.

Learning Outcomes • Understand the key concepts, principles and practice in supervisory / line management.
• Build a pattern of effective communication and problem solving to give great flexibility
• Relate supervision theory to planning and evaluation practice
• Undertake a training needs analysis and appropriate initiation of training plans
• Understand relevant legislation (Employment Equality Acts 98/04 and Data Protection)
• Recognise the benefits of using interactive management.
Further Enquiries Sara Mullally
Tel: 051 311 139
Email skillnet@waterfordchamber.ie
Entry Requirements National Vocation Certificate Level 1, Leaving Certificate or equivalent qualifications and / or relevant life and work experiences. Generic literacy and interpersonal skills are required to successfully complete the programme.
Course Content This Supervisory Management Skills programme is ideal for those who are working as supervisors and line managers who wish to enhance their knowledge, skills and attitudes to motivate, lead and support teams in the future.
Enrolment and Start Dates Comment 13th, 20th, 27th, June 4th & 18th July 2013
FETAC Code L32199: Supervisory Management
Subjects Taught Unit 1 Supervisory Management
Unit 2 Operational Planning
Unit 3 Team Leadership
Unit 4 Organisational Skill
Duration 5 Days, 9:00am to 5:00pm.
Number of Places 14 Maximum
Course Fee €475 per Skillnet Member
Course Web Page: 
http://www.waterfordskillnet.ie/courses/details/certified_supervisory_management_-_fetac_level_61
Available to Job Seekers: 
Yes
Certified: 
Yes

IOSH - Certificate in Managing Safely

Network: 
Waterford Chamber Skillnet
Location of Course Genzyme, Waterford
Trainer Ita Leyden, Leyden Consulting Engineers
Methods of Assessment Course evaluation is carried out by means of assessment and project – course work is then validated by the Institute of Occupational Safety and Health (IOSH).Attendees must complete a project (risk assessment based) to be submitted within 2 wks of completion.

On successful attendance and completion of assessment and project, attendees will be awarded the IOSH Certificate in Managing Safely.

Learning Outcomes Aims & Training Objectives -
At the end of the training session participants will be able to:
- Manage Health and Safety in their teams.
- Understand the importance of managing safely
- Understand the legal requirements for managing safety
- Apply practical risk assessment tools in their workplace
- Contribute to a positive health and safety culture in their organisations
- Partake in accident and incident investigation
Further Enquiries Sara Mullally
Tel: 051 311 139
Email skillnet@waterfordchamber.ie
Course Content Methodology
This is class room based high impact interactive training incorporating:
• superb quality animated graphics created exclusively for the course
• a sophisticated but fun presentation
• first class technical content, based on what delegates need to know in practice
• no jargon or off-putting legal language
• clear scenarios that managers can relate to
• a range of training tools, including a board game, DVDs and quizzes

Course evaluation is carried out by means of assessment and project – course work is then validated by the Institute of Occupational Safety and Health (IOSH).

Financial Support Funding applied
Enrolment and Start Dates Comment Enrollment Date: 6th May 2013
Starting Date: 7th May 2013
All Course Dates: 7th, 8th, 20th & 21st May 2013
Subjects Taught Course Outline would include:
1. Introducing managing safely
2. Assessing risks
3. Controlling risks
4. Understanding your responsibilities
5. Identifying hazards
6. Investigating incidents
7. Measuring performance
8. Protecting our environment
Duration 4 days
Number of Places 4 available
Course Fee €330 per Skillnet member
€290 per Chamber member
€440 per Non member
Course Web Page: 
http://waterfordskillnet.ie/images/uploads/courses/LCE_-_IOSH_Cert_in_Managing_Safely_2.pdf
Available to Job Seekers: 
Yes
Certified: 
No

Customer Promises & NPS Uplift Training

Network: 
CCMA Ireland Skillnet
Location of Course Nationwide
Methods of Assessment Skills Demonstration (50%) Portfolio/ Collection of Work (50%)
Learning Outcomes • Understand how Net Promoter Score relates to the calls they make and receive
• Understand the specific actions they can take in conversation with customers to understand their concern better
• Be able to craft promises that customers value and become Promoters after receiving
• Understand how to make effective requests of other departments to enable Promoter building promises to be made to customers
• Understand the Call Structure template and how to use it on every call
• Understand the 7 core skills of active listening
• Understand the importance of their function in growing the business
• Have the skills to listen to and to coach colleagues in group learning sessions based around their own recorded calls
Further Enquiries training@ccma.ie or 01-2911960
Entry Requirements Leaving Certificate or equivalent qualification and/or relevant life and work experience
Course Content This programme is designed to equip CSA’s and their Team Leaders with the practical skills necessary to leverage each customer contact into increased NPS. It will equip CSA’s to recognise potential Detractors early in a call and provide the skills to enable them to make the right promise to create more Promoters. It will provide Team Leaders with the infrastructure and skills to make this coaching a standard part of your operational week.
Enrolment and Start Dates Comment TBC
Available to Job Seekers: 
Yes
Certified: 
No

JSSP - Horticulture Course - Organic Food Crops

Network: 
Waterford Chamber Skillnet
Location of Course Waterford
Trainer Sean O'Driscoll, Ballybeg Horticulture Project
Enrollment Date: 28th Feb 2013
Starting Date: 1st March 2013
Eligibility Must be a jobseeker and in receipt of payment through social protection. Also open to Jobsbridge participants. Not open to CE/CI scheme participants.
Further Enquiries Contact Kelly - 051 311135
Email: kelly.luders@waterfordchamber.com
Entry Requirements Minimum requirement FETAC Level 4 or equivelant life experience.
Course Content Organic farmers manage their crops using proactive practices they strive to:
• Replenish and maintain soil fertility
• Eliminate the use of toxic chemical pesticides
• Restore, maintain and enhance ecological harmony
• Build and support biologically diverse agriculture
Organic farmers select Eco friendly solutions to pest and diseases problems which
effect crops using
• Crop rotations
• Cover crops
• Release beneficial insects
• Add compost and plant wastes
Financial Support 100% funded for Jobseekers through Skillnets
Enrolment and Start Dates Comment 22nd March, 5th, 19th April, 3rd, 17th & 31st May 2013
FETAC Code L22118: Organic Food Crops
Duration 6 days
Number of Places Available
Course Web Page: 
http://www.waterfordskillnet.ie/images/uploads/courses/Safety__Health_in_Work_-_Fetac_Level_5_Content.pdf
Available to Job Seekers: 
Yes
Certified: 
Yes

Strategic Contact Centre Management

Network: 
CCMA Ireland Skillnet
Location of Course Dublin
Methods of Assessment The course is assessed using a mixture of exams, continuous assessment and learner records etc
Learning Outcomes This course is broken into 3 modules:

1. Strategic Management
This module will give that learner a better understanding of the context within which they operate. The focus of this module will be on globalisation and the management of change in what is a constantly changing business environment. Emphasis is placed on strategic analysis and planning leading to enhanced implementation creating greater value for organisations.
2. Contact Centre Performance Management
Learners will understand the metrics of the industry and be able to map how to influence the changing role of the contact centre from cost centre to business value enabler within their own organisation. The differences between in-sourced and outsourced delivery models will be examined in the context of the overall Contact Centre value chain.
3. Contact Centre Innovation & IT Management
This will provide each learner with an understanding of the evolution of the Contact Centre as well an appreciation of the Information Systems currently utilised. The learners will be provided with an overview of where the industry is likely to move to over the coming years, tracking the changing role from cost centre to business value enabler.

Further Enquiries training@ccma.ie
Entry Requirements Level 8 or equivalent qualification and/or relevant life and work experience
Course Content This 10 day programme in Strategy will enhance participant’s ability to take effective strategic decisions in today’s dynamic business environment, and to innovate for competitive advantage within the contact centre environment. The programme will combine the highest standards of academic rigour with a practical approach.
Enrolment and Start Dates Comment Sept 2013
Duration 10 days over 5/6 months
Available to Job Seekers: 
Yes
Certified: 
No
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