Dublin 2

Portable Fire Extinguisher Maintenance & Servicing

Network:

Duration	3 days
Course Fee	€975.00
Enrolment and Start Dates Comment	Cousre Dates: 25th / 28th & 29th January 2013 22nd / 25th & 26th February 2013 22nd / 25th & 26th March 2013 26th 30th April & 1st May 2013 24th / 29th & 30th May 2013 20th / 26th & 27th June 2013
Financial Support	Subsidised training for Network Members (Please contact the trainng Centre) Fully subsidised for Jobseekers (subject to availability, terms & conditions).
Course Content	• Health and safety concerns of fire protection and maintenance • National and international legislation for fire prevention and portable extinguishers • Fire extinguisher types, design and construction • Selection, location, placement and installation of portable fire extinguishers • Able to identify and describe the purpose, types and workings of various mechanical components of portable fire extinguishers • Portable fire extinguisher agents & propellants • Maintenance, faultfinding, repair and recharging portable fire extinguishers • Failures and faultfinding in portable fire extinguishers • Record-keeping and documentation.
Entry Requirements	This essential training is designed to give the fire industry practitioner the skills and knowledge of Irish and international standards to install, inspect and maintain portable fire extinguishers.
Further Enquiries	info@refrigerationskillnet.ie / (01) 88 55 200
Eligibility	Persons working or seeking to work in the fire extinguisher industry. Trainees should have a working knowledge of mechanical maintenance and health & safety.
Download Application Form	http://alturl.com/xb44v
Methods of Assessment	Theory & Practical exam, project
Trainer	Brendan Kavanagh
Location of Course	Refrigeration Skillnet, Unit 7 Northwest Centre, Northwest Business Park, Blanchardstown, Dublin 15. This course is available on an in-house basis, contact 01 88 55 200 to arrange

Course Web Page:

http://www.refrigerationskillnet.ie/bookatrainingcourse.shtml

Available to Job Seekers:

Yes

Certified:

No

Product Management

Network:

ISA Software Skillnet

Duration	It is delivered on a part-time basis to facilitate executives’ busy working lives. Modules take place over 2 day workshops (Friday / Saturday) held every 4 to 6 weeks throughout the year.
Comment	The Postgraduate Diploma and Master of Science Degree in Product Management have been designed specifically to meet the needs of organisations in the software and digital media sector. Designed and delivered by DIT in partnership with the Irish Software Association and ISA Software Skillnet, the programme delivers immediate impact in the strategy, process and practice of Product Management. The programme draws on the expertise of leading academics, international experts, recognised industry practitioners and the latest research. Practicing product managers gain in-depth knowledge while making a very practical contribution to participating companies. DIT Award: Postgraduate Diploma / Masters of Science in product Management in Product Management
Number of Places	Early applications are encouraged to guarantee places.
Course Fee	Companies who wish to sponsor an executive can avail of grant aid towards programme fees through the ISA Software Skillnet. Programme fees and Grant Aided fees are outlined below. Companies sending 3 people or more on the programme can avail of a group fee of €5,200 per person (full fee) or €4,000 per person (grand aided fee) on the Postgraduate Diploma. Postgraduate Diploma (year 1) Masters of Science (year 2) Programme Fees €5,800 (year 1) €4,000 (year 2) Grant Aided Fee €4,350 (year 1) €3,000 (year 2)
Subjects Taught	Modules on the PostGraduate Diploma in Product Management (one year) include: • Startegy and Business models • Innovation and Technology Management • Market and Customer Analysis • Business Case and Strategic Pricing • Strategic Customer Management • Product Planning and Process • Structured Product Management • Team Leadership and Change Management • Strategic Negotiation and Communication • Applied Project (Strategic Product Plan - Product Lifecycle Review - Innovation Audit Modules on the Masters of Science in Product Management (optional second year) include: • International Strategic Management • Business Research Methods • Design Thinking • Dissertation • Structured product management processes • In-company customisation of best practice tools and approaches • Access to a network of product management professionals • Application of assignments (e.g. Road mapping and business cases) with immediate impact on performance
Enrolment and Start Dates Comment	Closing Date for applications is 1st July 2013. Early applications are encouraged to guarantee places.
Course Content	The Postgraduate Diploma in Product Management is a 60 credit level 9 programme on the National Qualifications Framework.
Entry Requirements	To be eligible to enter the postgraduate programme, participants will have an honours degree level qualification or equivalent. Exceptions may be made for applicants whose experiential learning is assessed as equivalent to an honours degree.
Further Enquiries	Contact Susan Kelly at the ISA Software Skillnet office. Tel No: 0818 919 820
Eligibility	The programmes are most suitable for senior executives in the product management function who hold executive responsibility for the function. Participants will typically have a number of years’ experience in the software and digital media sector. They will currently be engaged in a product management role and already competent in the technical aspects of software development processes and methods. If you are engaged in some or all of the following in your day-to-day activities, then the programme is likely to be a good fit. • Analysing customer and market needs • Engaging in competitor analysis • Crafting market and product requirements documents • Designing technology and product roadmaps • Negotiating product and team resources • Working with architects and engineering teams • Running pilot and beta programmes • Crafting business cases • Prioritising and setting feature schedules • Managing products through the lifecycle • Providing domain expertise to and through the sales channel
Learning Outcomes	• Comprehensive knowledge, tools and frameworks • Enhanced effectiveness through practice-oriented learning • Competence in adopting innovative approaches to solving product management challenges • Skills for leading cross functional teams in dynamic technology environments • Proven approaches to dialogue with developers, customers and senior management • Access to a vibrant community of practice • Level 9 accredited Postgraduate/Masters qualification
Location of Course	TBA

Course Web Page:

http://www.isa-skillnet.com/Post_Graduate_Diploma_in_Product_Management/246

Available to Job Seekers:

No

Certified:

Yes

Product Management

Network:

ISA Software Skillnet

Duration	1 Year
Comment	Dublin Institute of Technology is one of the three awarding bodies (along with HETAC and FETAC) designated within the national qualifications framework of Ireland. DIT is a member of the European Universities Association and it currently provides awards at Undergraduate, Postgraduate and Continuing Professional Development for its executive education clients. The College of Business is one of the largest business schools in Ireland, in terms of full-time and part-time student enrolment.
Course Fee	Year 1: €5,800 Year 2: €4,000 Grant aided fee for Companies employing More than 50 staff Year 1: €4,800 Year 2: €3,000 Grant aided fee for Companies employing Less than 50 staff Year 1: €3,800 Year 2: €3,000
Subjects Taught	Module topics are outlined below: Module 1: Strategy and Business Models Module 2: Market and Customer Analysis Module 3: Marketing Planning and Internationalisation Module 4: Business Case and Pricing Module 5: Strategic Customer Management Module 6: Project and Time Management Module 7: Product Planning and Execution Module 8: Change Management and Team Leadership Module 9: Product Management Negotiation and Communication Capstone Project: Strategic Product Plan
Enrolment and Start Dates Comment	Enrolling now for an October 2012 start date
Financial Support	Enterprises are eligible for grant support through the ISA Software Skillnet. Higher levels of support are provided to companies employing less than 50 people.
Course Content	Postgraduate Diploma in Product Management The programme will be delivered on a modular part-time basis over one year. The taught element of the programme will be delivered over 9 workshops which will take place on Fridays and Saturdays. In addition to the monthly workshops, the programme will incorporate a number of assignments and conclude with a major assignment centered on the development of a strategic product plan. The outputs are designed to benefit both the individual and the sponsor company. The programme will be delivered by DIT and will include leading academics and practitioners from international and Irish-based institutions and companies. A range of learning strategies are employed including action learning, case studies, practice-based assignments, debates, and guest speakers. Project work, including group activities, is an essential component of the programme. Projects will involve active engagement by the programme participant with their workplace. Modules will be delivered at the College of Business, DIT Aungier Street, close to St Stephens Green in the centre of Dublin. This programme consists of nine modules each carrying 5 ECTS and will be accredited at level 9 on the National Qualifications Framework. On successful completion of the programme participants will graduate with a Postgraduate Diploma in Product Management.
Careers or Further Progression	Postgraduate Diploma in Product Management DIT also provides options for the participants who graduate with this award to enhance their qualifications by progressing to a further year of study to achieve a Masters Degree.
Entry Requirements	The programmes are aimed at product managers who have a number of years’ experience in the software and digital media sector. Candidates are likely to be in positions of significant responsibility. They will currently be engaged in a product management role and already competent in the technical aspects of software development processes and methods. To be eligible to enter the postgraduate programme, participants will have an honours degree level qualification or equivalent. Exceptions may be made for applicants whose experiential learning is assessed as equivalent to an honours degree.
Further Enquiries	Susan Kelly Tel: 086 806 7200 Email: susan@isa-skillnet.com
Learning Outcomes	The programme will: • Enhance and strengthen the product management capability and performance of existing or prospective product managers. • Provide a professional formation for practicing product managers to employ best practice, new tools and frameworks and develop their competencies and performance in all aspects of product management practice. • Provide an opportunity for participants to learn from expert practitioners, live company experience and recognised guest speakers. •Gain systematic knowledge to optimise the dialogue with developers, customers, and senior management with an increased level of personal self-management and project management techniques. • Provide a diverse and stimulating learning environment that will allow participants to apply the knowledge and skills immediately within their working role and impact directly on their companies strategic growth. • Provide participants with a level 9 accredited postgraduate qualification without interrupting their career, with opportunities for progression to a Masters level (MSc). • Develop professional competence in product strategy and market techniques, interpersonal and leadership qualities, the capacity for autonomous decision making and business development, and an innovative approach to solving product related problems. • Create a community of practice of product management executives who can share knowledge and experience to enhance their professional support network and knowledge.
Location of Course	Dublin 2

Course Web Page:

http://www.isa-skillnet.com/Post_Graduate_Diploma_in_Product_Management/246

Available to Job Seekers:

No

Certified:

Yes

Product Camp Dublin 2013

Network:

ISA Software Skillnet

Enrolment and Start Dates Comment	13th June 2013
Course Content	Product Camp Dublin is an unconference for people in the technology sector who are passionate about product management and product marketing. It is a unique opportunity to learn, engage and interact with peers to share knowledge about the topics that are important to you. For an afternoon of your time you will learn new processes / methodologies / ideas and share yourexpertise to help others.
Further Enquiries	See productcampdublin.com for further updates Susan Kelly Tel: 086 806 7200 Email: susan@isa-skillnet.com
Eligibility	Open to all product managers, marketers and those involved in technology product management.
Location of Course	Dublin Institute of Technology (DIT) Aungier Street, Dublin 8

Course Web Page:

http://productcampdublin2013-eorgf.eventbrite.ie/?ebtv=C#

Available to Job Seekers:

No

Certified:

No

Free Event - Moving from Traditional to Scrum & Making Agile Testing Work

Network:

ISA Software Skillnet

Duration	Duration: 6.00pm - 8.30pm
Comment	About Pablo Garcia Pablo Garcia Munos is a well known profile in the Swedish testing industry. He has educated over 500 testers and runs his own testing company (Redmind) in Sweden. Beside speaking at conferences he takes on assignments like Process definitions, efficiency improvements and Agile coaching. Pablo is head of international relations in SAST (Swedish Associations for Software Testers)
Course Fee	Free Event Free to Software Skillnet members - just click here to register
Subjects Taught	Making Agile Testing Work with two case studies All implementations of test organizations and methods used in the industry are unique, this is so since every company, product and organization have different needs. This presentation shows two different implemetations from two companies in Sweden. - The first Case study (International travel Agency) presents the transformation from a V-model development method, with its traditional test levels to a currently well working Agile development method with test in different levels with much better results in the delivered quality. - The second Case study (Swedish newspaper) had a fully Agile approach completely without testing, the presentation will show how testing was introduced with the support of the developers and all the actions taken to keep the developers happy during the transition.
Enrolment and Start Dates Comment	Date: Tuesday 14th May 2013
Course Content	Moving From Traditional To Scrum with Andy Redwood In the current financial climate it is prudent to spend some money to save more money where possible. Within testing services centres, it is common to attempt to plan, design, automate and execute your tests in the most efficient and effective way possible. At times this means taking the difficult decisions to move away from what you have done for years and change to more modern and potentially more efficient methods – such as Agile and in particular – Scrum (well nearly). In an organisation of this size, changing all your lines of business to an agile world is challenging, particularly when you happen to be number 2 in the fortune 500, but we made the decision to do it. It’s a work in progress, but here is our story to date….
Further Enquiries	Susan Kelly Tel: 086 806 7200 Email: susan@isa-skillnet.com
Trainer	Andy Redwood has presented many times at the BCS Sigist in London during the last 15 years or so. Andy’s is a senior testing practitioner managing large global test teams within an Investment Bank. Andy also has a duty to integrate corporate test strategy, aligning with business objectives, strategic architecture, and life-cycle processes to deliver tangible benefits both onshore and offshore. Andy has lead teams that have saved over £30M in a year through removing diversity across departments and subsidiaries, inter-department process, commercial inefficiency and geographic or cultural differences, not just for testing activities, but for the greater corporate good. Andy has a personal industry profile and is a regular public speaker at international conferences. He was Chair of the UK ISEB International standards Panel in 2003/4, the UK representative to the International Board in 2003. In 2004 he founded the ISEB UK Executive Committee at the request of David Clarke, the Chief Executive of the British Computer Society. Andy was awarded the EuroSTAR Award for outstanding contribution to the Software Testing Industry in Europe, in December 2005, following a previous nomination in 2003.
Location of Course	Central Hotel, Exchequer Street, Dublin 2

Course Web Page:

http://www.isa-skillnet.com/Training_Programmes/88#ss623

Available to Job Seekers:

Yes

Certified:

No

PMP Project Management

Network:

ISA Software Skillnet

Duration	Over 4 days 9.00am - 5.00pm.
Course Fee	Non Members Fee: €900 Fee to Software Skillnet members after grant aid is €710 per person
Enrolment and Start Dates Comment	Wednesday 5th, Thursday 6th, and Wednesday 12th, Thursday 13th June 2013
Financial Support	There may be free places for JobSeekers on this programme. SKN-A
Course Content	PMI® requirements of candidates • The application process • Modules covering all Project Management Knowledge Areas: Scope Time Cost Quality HR Risk Communications Procurement Integration Ethics Focus on hot topics. • Exam makeup & Format. • Access to 800 PMP exam questions via a web-based PMP exam simulator. This takes participants from the course right up to certification exam. Participants must register and pay for exams themselves. The exam fee is not included in the course fee quoted above.
Entry Requirements	The syllabus is designed based on the experience level of the participants. Given that this is a highly-focused course aimed towards final exam preparation; participants must already have experience of managing projects and intend to sit the PMP exam.
Further Enquiries	Susan Kelly Tel: 086 806 7200 Email: susan@isa-skillnet.com
Learning Outcomes	Upon completion of this course; the participant will • Be prepared to sit the PMP® exam. • Apply approved Project Management principles to their work. • Identify the areas of Project Management they need work experience in.
Location of Course	Professional Training, U22 Westland Square, Pearse Street, Dublin 2

Course Web Page:

http://www.isa-skillnet.com/Training_Programmes/88#ss634

Available to Job Seekers:

Yes

Certified:

No

JSSP - CIMA Advanced Diploma Islamic Finance

Network:

Law Society Finuas Network

Number of Places	30
Course Fee	This course is for Job Seekers (solicitors) and is Free of charge
Enrolment and Start Dates Comment	Start Date: TBA
Course Content	The CADIF consists of 5 substantive areas: • Shari’ah contracts, structuring process and financial environments; • Islamic banking system and products; • Equity, Sukuk and fixed income instruments; • Takaful and Retakaful models and policies; • Islamic Risk Management tools and strategies.
Further Enquiries	Email: jssp@lawsociety.ie Phone: 01 881 5727
Trainer	Chartered Institute of Management Accountants - CIMA
Location of Course	CIMA Offices, Harcourt Road, Dublin 2

Course Web Page:

http://www.lawsociety.ie/Pages/CPD-main/Job-Seeker-Courses/

Available to Job Seekers:

Yes

Certified:

No

Legislation & Standards in Maintenance, Servicing & Construction Safety & Activities - Introduction to

Network:

IPFMA Skillnet

Duration	Half Day
Enrolment and Start Dates Comment	26 March 2013
Course Content	This half-day workshop aims to give property and facility management professionals a clear understanding of the Regulation sand Standards relative to Life Safety Systems, to understand the difference between Legislation, Standards and Guidelines and be aware of the duties and responsibilities of Contractors / Users / Responsible Persons; and the powers and enforcement abilities of the relevant authorities. It will include a question & answer session to allow participants to tease out some of the practical issues that arise in relation to this topic.
Further Enquiries	Jane Igoe Learning and Development Manager P: 01 644 5520 m: 085 852 0166 e: jigoe@ipfma.com
Download Application Form	http://www.ipfma.com/register-for-skillnet/
Learning Outcomes	At the end of this session, participants will be able to: 1. Outline the structure of legislation and the relationship with standards and guidelines applicable to Life Safety Systems in Construction and Maintenance. 2. Summarise the Primary Legislation for Construction activities: 3. Define the meaning and intent of significant terms and phrases in legislation and standards: Safety Health and Welfare at Work Act; Building Control Act; Fire Services Act; Occupiers Liability Act 4. Discuss the application of Regulations and Standards to Contractors / Designers / Users. 5. Detail the relevant parties involved and their roles and responsibilities. 6. List the relevant Significant Standards 7. List the relevant Enforcing Authorities and discuss their relationships.
Location of Course	Dublin City and County

Course Web Page:

http://www.ipfma.com/ipfma-skillnet/training-courses/maintenance-safety/

Available to Job Seekers:

Yes

Certified:

No

Getting the Best from Your Staff

Network:

ISME Skillnet

Duration	1 day, 9.30am - 5.30pm.
Course Fee	€215 ISME Members €295 Non-members
Subjects Taught	•
Enrolment and Start Dates Comment	19 June 2013
Course Content	For SME owners, managers and supervisors who want to improve company performance. Find out what motivates your staff and learn how to use the tools to keep them motivated.
Location of Course	Dublin

Available to Job Seekers:

Yes

Certified:

No

Cash Collection

Network:

ISME Skillnet

Duration	1 day
Number of Places	10
Course Fee	€215 for ISME members, €295 for non members
Enrolment and Start Dates Comment	Booking essential. Payment and booking required before the course takes place. Contact liz@isme.ie for dates.
Course Content	Overall Aim: The aim of this one day workshop is to help staff achieve a greater appreciation of the importance of making proactive outbound calls and to become more effective in their ability to communicate, persuade and influence customers to pay debts using the telephone. Participants will learn the necessary skills of using the telephone to build confidence deal with objections calmly and effectively negotiate to collect cash whilst maintaining positive customer relations. Workshop content • The importance of an organised approach and prioritising calls for successful cash collection • Communicate effectively with customers in a professional and personable manner • Understand why people won’t pay and know how to deal with each of them • The AIMS of cash collection – be taken seriously and get on their top payers list • The importance of planning and preparation before contacting the customer • Have the positive attitude, create the right impression and make the connection • Learn to really listen to customers, ask the right questions to understand the situation • Use the right tone of voice to persuade customers and maintain relations • Become more assertive and successfully deal with delays and excuses on the telephone • Recognise typical excuses versus genuine cases • Handle objections effectively and respond appropriately and quickly to genuine problems • Guide the customer through each stage of the negotiation to get a commitment • Manage different types of customers and difficult situations positively and assertively • The importance of follow up calls for keeping a commitment and collect cash • Managing your time and working through the call numbers • Keeping a record of all calls and agreeing a course of action
Further Enquiries	liz@isme.ie or 01 6622755
Learning Outcomes	After completing the workshop, each participant will be able to: • Develop a systematic and effective approach to cash collection • Apply highly developed communication skills for improved cash collection and customer relations • Motivate debtors to pay – understand their motives and what they will gain by paying • Communicate with clients confidently and professionally in all situations, even under pressure • Apply the 5 steps of successful collection and think POWER • Understand why people won’t pay and apply various collection styles on each call • Begin every day with confidence through proper preparation and planning • Open each conversation with confidence and a clear objective of what you want to achieve • Develop the necessary skills of persuasion so customer will want to pay • Pre-empt customer responses and and know how to handle them with the right tone of voice • Work through each objection, negotiate and get a commitment on every call • Differentiate between genuine problems and “excuses” and respond quickly and appropriately • Be assertive when dealing with different personalities and aggressive behaviour • Methodically follow up every call and commitment given • Working through call numbers and managing your time • Keep a record of all calls and know when to prioritise the right action.
Trainer	Call Focus
Location of Course	17 Kildare Street, Dublin 2

Available to Job Seekers:

Yes

Certified:

No

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