Nenagh

Day 2
• How to be an effective Coach in your organisation
• Being a good motivator in your role
• Managing performance and under performance
• Key components of the performance planning process
• Giving and receiving feedback
• Key principles of problem solving
• Assessment of risk
• Problem management

Day 3
• Effective Management of your time
• Urgent vs. Important
• Identifying time wasters
• Organise you time and workload
• Managing interruptions
• Covey’s 7 Habits of Highly Effective People
• Personal Organisation
• Managing in a changing environment

People are the most valuable resource in every organisation and therefore the role of manager is vital. However, for supervisors in organisations today, overseeing the work-flow is not enough, instead supervisors need to inspire and develop their staff, to deal with change, to handle difficult situations, to control performance and to mentor their team. This three day programme is focused on providing all the skills required to be an excellent supervisor/front line manager and improving the performance and productivity of your teams. On completion of this programme, participants will have acquired a range of best practice management skills to ensure your success in managing others (as well as yourself).

This programme is aimed at individuals who wish to:
• Implement the skills of effective people management
• Acquire a range of supervisory/management skills
• Develop excellent communication and interpersonal skills
• Successfully coach, mentor and develop your staff
• Demonstrate confidence to deal with challenging situations as they arise
• Build a culture of co-operation through talent management techniques.

Before attending this course you need to be familiar with the basic functions of Excel and be able to open, navigate and print a worksheet. A basic knowledge of formulas is helpful. You should be able to generate a basic chart.

N.B. The course content is as listed – This course DOES NOT cover Macros or Pivot Tables.

**Time constraints plus the needs and abilities of the group members, may result in some of the less important items being covered in the notes only.

Training Content:
Day 1
Programme Introduction
Ice Breaker
Introduction to learning objectives for the day
Introduction to training concepts
Role and function of training in organisations
Characteristics of an effective trainer
Training cycle
Adult learning theory
Motivation in training
Diversity in the training workplace
Learning styles
Experiential learning theory
Review of the day

Day 2
Introduction to the learning objectives for the day
The training needs analysis process
Organisational needs
Conducting a needs assessment
When is training not the answer?
Designing training activities
Writing learning objectives
Designing training activities
Choosing appropriate delivery methods
Trainer styles
Sequencing your training content

Day 3
Introduction to the learning objectives for the day
Planning and preparing for learning environment
Preparation skills
How to start a training session
How to write a lesson plan
Develop & practice assertiveness skills in the training environment
Importance of Feedback, both giving and receiving,
Handling difficult questions
Review of the day

Day 4
Introduction to the learning objectives for the day
Purpose of assessment in training
Choosing appropriate assessment methods
The evaluation process
The Kirkpatrick evaluation process
Follow on response to evaluation within organisations
Administration of evaluation questionnaires
Concept of return on investment in training

Assessment of learners: Presentation Skills Demonstration

Review & close of programme

Training Method:
The programme will be run in a participative, hands on and interactive way. Participants will engage in individual and group work in a challenging and stretching environment.
Assessment Criteria:
The learner will be required to do:
• A presentation for 15 mins on the final day which will demonstrate their skills as a trainer.
•Complete a written assignment
Assignment: 50% of the available marks
Presentation: 50% of the available marks

For further information please contact Anne Morris at the Limerick Chamber Skillnet 061 217608 or email amorris@limerickchamber.ie
The Limerick Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.