FETAC Component Certificate (Level 6 NFQ)

Supervisory Management

Network: 
ACIST Skillnet
Duration 4 Days. 9.00am to 5.00pm.
Number of Places 10
Course Fee €395 per person. FREE for unemployed (eligibility criteria applies)
Subjects Taught Day 1:
• Role of the Supervisor
• Qualities of an Effective Supervisor
• Role Assessment Exercise
• Importance and Difficulty
• Effective Communication
• Key Components
• How to get Real Understanding
• Barriers to Effective Communication
• Building and Engaging Effective Teams
• What is Effective Teamwork?
• Tuckman Model
• Belbin Team Roles
• Leadership
• Leadership Styles
• Situational Leadership
• GRIPS model of Effective Team Leadership

Day 2
• Conducting a Training Needs Analysis
• Initiating Training Plans
• Setting Goals and Objectives
• Goal and Task Worksheet
• Operational Planning
• Balanced Scorecard
• Vision and Strategy
• Key Components (Financial, Customer, Internal and Learning and Growth Perspectives.
• Key Principles of Problem Solving
• Assessment of Risk
• Problem Management
• Root Cause Analysis
• Formal Approaches to Problem Solving
• Plan-Do-Check-Act
• 7-Step Problem Solving Process
• 8D Problem Solving Process
• DMAIC Problem Solving Process
• Review of Employment Legislation
• Legislation, Regulation and Policies

Day 3
• GROW Model
• Qualities of and Effective Coach
• Motivation Practices in Supervisory Management
• Performance Management
• Key Components of the Performance Planning Process
• Giving and Receiving Feedback
• Managing Underperformance
• FETAC Level 6 Supervisory Management
• Overview of Assessment Process

Day 4:
• Effective Time Management
• Components of Time Management
• 4D Process – Urgent vs. Important Tasks
• Identifying Time Wasters
• Managing Interruptions
• Effective Meetings
• Good Documentation and Record Keeping
• Role of Delegation in Supervisory Management
• Individual Skills Demonstrations
• Programme Review and Evaluation

Enrolment and Start Dates Comment Course Dates: 22nd, 27th May 2013, & 4th, 24th June 2013
Financial Support ACIST Skillnet
Course Content Unit 1: Analysis and Decision Making
Unit 2: Quality and Customer Focus
Unit 3: Planning, Organising and Prioritising
Unit 4: Strategic Planning and Change Management
Further Enquiries Crystel Robbins Rynne
Network Manager
ACIST Skillnet
Office: 0657081466
Email: crystel@skillsacist.c
Learning Outcomes At the end of this programme, successful participants will have:
• Acquired the theoretical knowledge enabling them to understand the role and responsibilities of a supervisor
• Acquired a range of supervisory and management skills
• Developed good interpersonal communication skills
• Demonstrated the confidence to deal with a variety of challenging situations
• Developed good work practices appropriate to their role as supervisor / line manager.
Trainer Mike Roche Training was established in March 2010. The main activities of the company include the design, delivery and evaluation of both FETAC accredited and non-accredited programmes. Prior to the start-up of the company, Mike Roche had designed and delivered a number of training programmes on a part-time basis since 2003.
Professional Experience:
Mike has over 20 years experience in the manufacturing sector, working both in engineering and as a Learning and Development practitioner in a number of multinational organisations. He has held management positions in engineering and has also been a Training Manager in an FDA regulated medical device organisation.
Mike currently delivers the FETAC Level 6 Train the Trainer and Supervisory Management programmes on behalf of the ACIST Skillnet. He lectures to Masters students at the University of Limerick on Human Resource Development (HRD) and Human Resource Management (HRM) and also delivers accredited programmes for FAS in the area of training and development.
He is a full member of the Irish Institute of Training and Development (IITD) and delivers their certificate programmes in the Mid-West region.
Location of Course Ennis (Venue TBA)
Available to Job Seekers: 
Yes
Certified: 
Yes

Train the Trainer

Network: 
ACIST Skillnet
Duration 4 Days, 9.00am to 5.00pm.
Number of Places 10
Course Fee €395 per person . FREE for unemployed (eligibility criteria applies)
Subjects Taught Module 1: Theory of Training and Adult Learning
Module 2: The Role of the Trainer
Module 3: Training Needs Analysis and Programme Design
Module 4: Preparing for Training Delivery
Module 5: Delivery and Assessment
Module 6: Evaluation of Training

Day 1:
• Introduction to Assessment Process
• Training versus Education
• Adult Learning
• Characteristics of an Effective Trainer
• Motivation and its Relevance to Training

Day 2
• Communication Skills in Training Delivery (1)
• Group Dynamics in a Learning Environment
• Communication Skills in Training Delivery (2)
• Sample Skills Demonstration
• Conducting a Training Needs Analysis
• Setting Training Objectives
• Presentation Skills (2)

Day 3:
• Planning and Designing Training
• Training Delivery and Assessment Strategies
• Skills Demonstrations Practice Sessions
• Evaluation of Training
• Skills Demonstrations Practice Sessions

Day 4:
• Assessment Centre – Skills Demonstrations 1 and 2
• Programme Review
• Programme Evaluation
• Programme Close

FETAC Code E30179: Train the Trainer
Enrolment and Start Dates Comment Course Dates:
Limerick - 15th, 16th, 23rd & 30th May 2013
Shannon - 11th, 12th, 17th & 19th June 2013
Ennis - 5th, 6th, 13th & 20th June 2013
Financial Support ACIST Skillnet
Course Content This course is designed to equip learners with the knowledge and skills necessary to design, deliver, assess and evaluate training programmes. It is suitable for people who are working in the area of training and development or who will soon be assuming a training position within their organisation. Participants on this course will gain practical experience and recognised certification as trainers.
Further Enquiries Crystel Robbins Rynne
Network Manager
ACIST Skillnet
Office: 0657081466
Email: crystel@skillsacist.com
Learning Outcomes At the end of this programme, successful participants will be able to:
• Understand different learning styles
• Explain critical elements of a trainers' role
• Understand the functions and processes of learning and training
• Evaluate different approaches to training
• Appreciate the importance of training on an individual, social and economic level
• Work effectively with a range of learner groups
• Explain the training needs analysis process and set appropriate training objectives
• Apply the principles of training design in preparing lesson plans
• Deliver training effectively in one-to-one and group situations, and select appropriate techniques for assessing trainee progress
• Identify different levels of evaluation and evaluate the effectiveness of training programmes
• Develop and implement appropriate assessment methods
Trainer Mike Roche Training was established in March 2010. The main activities of the company include the design, delivery and evaluation of both FETAC accredited and non-accredited programmes. Prior to the start-up of the company, Mike Roche had designed and delivered a number of training programmes on a part-time basis since 2003.
Professional Experience:
Mike has over 20 years experience in the manufacturing sector, working both in engineering and as a Learning and Development practitioner in a number of multinational organisations. He has held management positions in engineering and has also been a Training Manager in an FDA regulated medical device organisation.
Mike currently delivers the FETAC Level 6 Train the Trainer and Supervisory Management programmes on behalf of the ACIST Skillnet. He lectures to Masters students at the University of Limerick on Human Resource Development (HRD) and Human Resource Management (HRM) and also delivers accredited programmes for FAS in the area of training and development.
He is a full member of the Irish Institute of Training and Development (IITD) and
Location of Course Limerick (Venue TBA)
Shannon (Venue TBA)
Ennis (Venue TBA)
Available to Job Seekers: 
Yes
Certified: 
Yes

Project Management

Network: 
Outsourcing Skillnet
Duration 4 Days
Course Fee €895.00
Subjects Taught Course Content:
Unit 1 Change Context
Unit 2 Project Management Fundamentals
Unit 3 Risk and Quality Management
Unit 4 Change and Configuration Management
Unit 5 Managing People
Unit 6 Initial Planning for Projects
Unit 7 Project Monitoring and Control
Unit 8 Managing Contracts for Projects
FETAC Code L32198: Project Management
Course Content The training programme is designed to provide managers with the knowledge, practical skills and understanding required to operate effectively as a project manager or senior project manager.
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification) and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes Learners who successfully complete this module will be able:

o To establish a context for project management in their organisation
o Analyse and plan projects in an effective and consistent fashion
o Create, structure and organise projects using project-management tools
o Recognise the importance of teamwork in project management.

Methods of Assessment Examination

A quiz like exam to recall skills and learning.

Assignment

The internal assessor will devise a brief that requires candidates to demonstrate an understanding and application of a range of specific learning outcomes from the Unit.

Topics could include: The development of a project plan according to the standard model, indicating change and risk issues.

How to align and motivate the project team must be considered and included in the plan.

The assignment may be presented in a variety of media, for example written, audio, video, graphic, visual or any combination of these. Any audio or video evidence must be presented on tape.

Location of Course TBC
Available to Job Seekers: 
Yes
Certified: 
Yes

Customer Service

Network: 
Outsourcing Skillnet
Duration 5 Days
Course Fee €750.00
Subjects Taught The objectives of the programme are to:

• Understand the roles and responsibility of the CSR of a company
• Recognise how to improve the customer’s experience through improving personal communication skills
• Learn about customer experience measurement methodologies
• Gain confidence in handling more difficult and irate customers.
• Understand the team work necessary to meet customer needs and expectations
• Develop a customer oriented quality service consistent with best practice and standards

FETAC Code 6N0697: Customer Service
Course Content This course is available in e-learning and classroom.

This programme is designed to enable the learner to appreciate the importance of the customer to an organisation. To understand the role and responsibilities of the frontline representative of an organisation, to understand the team work necessary to meet customer needs and expectations. It allows for participants to become familiar with relevant legislation and to develop a customer oriented quality service consistent with best practices and standards. This programme has a particular emphasis on how customer research such as NPS can assist development of customer care.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification (Level 4) and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes On completion of the programme, there will be the following outcomes:

• Learners will have specialised knowledge in the principles and practice of customer service
• Learners will understand the role and responsibilities of the customer service representative of an organisation
• Learners will have specialised personal communication skills required to provide a excellent customer experience
• Learners will be competent in handling more difficult and irate customers

Methods of Assessment Portfolio Collection of Work 50%
Skills Demonstration 50%
Location of Course TBC
Available to Job Seekers: 
Yes
Certified: 
Yes

Supervisory Management

Network: 
Outsourcing Skillnet
Duration 5 training days of 6.5 hours per day
Subjects Taught Participants will develop a range of supervisory and management skills that will enable them to deal with a variety of people and systems issues and execute their leadership role in an effective and successful manner.
Course Content This course is available in e-learning and classroom.

The programme is designed to develop learners’ understanding of supervisory / team leader roles so as to better perform their supervisory function and goals.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification (Level 4) and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Eligibility NC093: Supervisory Management
Learning Outcomes Learners who successfully complete this module will:

o Gain awareness of the role and practice of supervisor / team leader
o Develop knowledge of the key principle and application of communications
o Develop skills in performing the role and applying key elements of employment legislation
o Develop techniques for undertaking operational work planning and control
o Be able to build appropriate plans and schedules for work activities with timescales and measurement criteria
o Develop effective team working and leadership skills for managing people
o Be able to address poor performance issues and achieve satisfactory performance outcomes
o Develop good personal and time management techniques and effective management of meetings
o Be capable of practicing delegation skills in the management of workloads

Methods of Assessment Assignment 30%
Skills demonstration 70%
Location of Course TBD
Available to Job Seekers: 
Yes
Certified: 
Yes

Business Management

Network: 
Outsourcing Skillnet
Duration 5 Days
Course Fee €895.00
Subjects Taught Programme Content:

Unit 1 – The Role of the Manager
Unit 2 – Company Structure Types
Unit 3 – Employment Legislation
Unit 4 – Recruitment & Induction
Unit 5 – Performance Management
Unit 6 – People Management
Unit 7 - Communication and Influencing
Unit 8 – Team Building
Unit 9 – Time Management
Unit 10 – Planning & Goal Setting

FETAC Code B30139: Business Management
Enrolment and Start Dates Comment Contact Course Provider for Upcoming Dates.
Course Content This course is available in e-learning and classroom.

This Business Management Programme has been designed to equip participants with the essential skills, knowledge and tools required to drive their business forward. Training Experts will guide participants through the topical and relevant course material. Participants will be able to identify the critical factors that impact the business and will equip them with the core skills to enable them to react in both a responsive and effective manner.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes Learners who successfully complete this module will be able to:

o Identify the factors that impact your business both positively and negatively
o Manage people and company resources more effectively,
o Identify what drives employees and devise development and management strategies and initiatives
o Understand key employment legislation, obligations and compliance issues
o Plan for future success – Personal, Team & Company goals and targets

Methods of Assessment Two assignments (25% each) and a Project (50%):
Assignment 1
An investigation and evaluation into the internal and external environment of your business.

Assignment 2
An investigation and evaluation into a topic appropriate to human resources, with reference to appropriate behavioural theories.

Project
A brief will be provided enabling you to demonstrate your ability to analyse, evaluate, conclude and make recommendations on issues that relate to business management. You must compile a report to show your understanding of the management process within your organisation.

Location of Course TBC
Available to Job Seekers: 
Yes
Certified: 
Yes

Conflict Management

Network: 
Outsourcing Skillnet
Duration 5 Days
Course Fee on request
Subjects Taught This course runs over five days over five consecutive weeks. It is a practical hands on course where participants get the opportunity to learn about how they themselves and others deal with conflict.
FETAC Code E30161: Conflict Management
Course Content Conflict happens – This course is designed to help participants understand how they deal with conflict and sometimes even cause it to happen. Participants will learn how to use conflict in a positive and productive way which will lead to greatly improved relationships with both colleagues and customers.
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and/or have relevant life and sales work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes On completion of the course, participants will have practical skills for handling conflict in the workplace. Over the five days, participants will:

• Develop a personal awareness of their own style of conflict management
• Clearly identify the most appropriate way to deal with people in difficult situations
• Understand how their style influences different situations
• Develop skills to achieve a win-win outcome
• Understand how personal and organisational change can cause conflict
• Practice and develop their skills in conflict resolution
• Gain techniques for dealing with anger in both themselves and others
• Develop skills in listening, giving and receiving feedback
• Understand the role of mediation in resolving conflict

Methods of Assessment The course is assessed using
• A case study project (50%),
• An assignment (25%) and
• A learner journal (25%).
Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Train the Trainer

Network: 
Outsourcing Skillnet
Duration 4 Days
Subjects Taught The programme aims to utilise participants existing knowledge and skills and build on them. Our aim is that the learners will, on completion, have sales proficiency. That commercially and personally, the learner achieves increased customer satisfaction, and increased sales from both new and existing sales channels.
FETAC Code E30179: Train the Trainer
Course Content This Four Day Programme has been designed to equip participants with the essential skills and techniques necessary to deliver quality training programmes. Participants will cover learning styles, identification of Training Needs, and the design of Training Programmes.
Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes Participants who successfully complete this module will be able to:

o Understand different learning styles
o Understand the functions and processes of learning and training
o Evaluate different approaches to training
o Design, Deliver and Evaluate Training Programmes
o Develop and Implement appropriate assessment methods

Methods of Assessment At the end of the course, participants will be assessed on the skills acquired through:

Assignment (50%)
Skills Demonstration (50%)

Location of Course TBD
Available to Job Seekers: 
Yes
Certified: 
Yes

Coaching

Network: 
Outsourcing Skillnet
Duration 5 Days
Course Fee €895.00
Subjects Taught It will create an understanding of the organisational and workplace context within which performance and career development takes place and it will provide the skills, knowledge, and tools required to undertake coaching assignments.
FETAC Code B30206: Coaching
Course Content This course is available in e-learning and classroom.

This module is designed to provide managers, and others with responsibility for developing workplace competencies, with the skills needed to develop individual performance in others.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification (Level 4) and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes Learners who successfully complete this module will:

o Understand the distinctive nature of coaching as a tool for workplace competencies and career development.
o Learn how to use the G.R.O.W. model of coaching.
o Understand the organisational context of coaching.
o Learn how to set powerful goals for individual development.
o Understand the non-critical, non judgemental and confidential nature of the coaching relationship.
o Develop the skills of active listening and systemic questioning.
o Understand how NLP can contribute to coaching effectiveness.
o Develop personal effectiveness as a coach.
o Manage a coaching programme and evaluate the effectiveness of coaching as a competency development tool.

Methods of Assessment Project 60%
Skills demonstration 40%

Project: Candidates are required to demonstrate their ability to carry out a practical coaching project.
This will require each candidate to work in partnership with another participant and to carry out two coaching sessions. Candidates will be required to submit a written report.

Skills Demonstration: In a skills demonstration, candidates will be assessed in carrying out a coaching session.

Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Manual Handling Instructor Course

Network: 
Galway Executive Skillnet
Duration 5 day training course, from 9.30am to 4.30pm each day.
Course Fee GES Members €600
Non Members €650
FETAC Code 6S0242: Manual Handling Instruction
Enrolment and Start Dates Comment Dates: 13th, 14th, 20th, 21st, 25th June 2013
Further Enquiries Email: info@galwayexecutiveskillnet.com
Tel: 085 749 1564
Trainer Western Management Centre
Location of Course Western Management Centre
Course Web Page: 
http://www.galwayexecutiveskillnet.com/3241/manual-handling-instructor-3/
Available to Job Seekers: 
No
Certified: 
Yes
Syndicate content