Assertive Communication

Assertive Communication

Course Content: 

You will learn how to:
• Communicate directly, confidently and establish win-win compromises
• Learn the effects of communication that is too aggressive/passive
• Apply appropriate levels of assertiveness in differing situations
• Respond appropriately to aggressive behaviour
• Manage conflicts and raise self-awareness
• Learn how to say ‘no’

How will you learn?

This course involves an interactive workshop format and will consist of a mix of:
• Teaching by an expert trainer using a variety of quality learning materials
• Group and Individual learning activities
• Group discussion
• Role plays of real-life work scenarios

Learning Outcomes: 
Participants will learn how to communicate directly, confidently and establish win-wn comprises
Participants will learn how to learn the effect of communication that is too aggressive/passive
Participants will learn how to apply appropriate levels of assertiveness in differing situations
Participants will learn how to respond appropriately to agressive behaviour
Participants will learn how to manage conflicts and raise self awareness and learn how to say no.
Course Requirements: 

The course is aimed at individuals who wish to:
• Develop assertive habits and techniques
• Improve communication with Colleagues, Managers, Staff and Suppliers
• Manage expectations and communicate needs
• Maintain work-life boundaries

Name of Trainer: 
Irish Business Training
Course Venue: 
Springfort Hall
Conference Room
Mallow
County: 
Cork
Assertiveness is grounded in mutual respect – respect for the person you are communicating with, as well respect for your own opinions and needs. By clearly and confidently asserting one’s needs, inte
Location: 
Cork
Start Date: 
23rd May 2017
Course Days and Times: 
This half day courses will take place from 1.30pm - 5pm
Subsidised Fee for Network Member Company (€): 
50.00
Course Fee for Non-member Company (€): 
40.00

Register Your Interest

Please read the Eligibility Criteria.

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Any Questions? Contact us

Billy.Goodburn
016131348

Skillnets

Enterprise Led Learning and Training Networks

5th Floor, Q House, 76 Furze Road, Sandyford, Dublin 18, Ireland.

http://www.skillnets.ie

+353 1 2079630

info@skillnets.com