28th October 2013
Level 5 or equivalent qualification and/or relevant life and work experience.
The purpose of this award is to equip the learner with the knowledge,skill and competence to conduct professional sales calls using a structured consultative selling approach.
Assignment - 25%
Skills Demonstration - 75%
Participants who successfully complete this module will:
Examine the theories, strategies and components of a consultative sales process
Analyse customer requirements through analysis of buyer behaviour theories
Employ appropriate questioning and listening skills, in a range of consultative sales scenarios, to identify customer requirements
Formulate product or service solutions to effectively meet client needs through the use of consultative selling skills and tools
Provide solutions to customer problems, handling customer objections to buy, and close the sale
Apply sales skills and techniques in a range of customer facing situations
Exercise substantial personal autonomy in a range of sales or customer facing situations.
Who is this Course For?
Anyone in a Sales Personnel role wishing to improve customer interaction and increase sales or anyone who wishes to gain employment in a sales role.
6N2054: Consultative Selling