Essential Management Skills

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Network: 
ISME Skillnet
Location of Course Dublin
Trainer Various
Methods of Assessment Participants are required to complete a project on an area directly related to a current issue for their work area in their company as part of this programme.

A written report on the project will be assessed for the purposes of certification.

Eligibility Often people are promoted because they are good at what they do and are reliable and trustworthy. However, the knowledge and skills required when a manager in an SME are very different to those when a worker. Managers often learn by doing which means making mistakes and learning from them. This can at times be extremely costly.

This particular programme has been designed to assist managers develop some of the skills and knowledge required so that they are more effective in their roles at an earlier stage by offering concise and relevant information and learning and that is relevant to the challenges that they are facing.

Further Enquiries Liz Carroll
Tel: 01 662 2755
Fax: 01 661 2157
email: liz@isme.ie
Entry Requirements Have work experience
Course Content Training Aim
The overall aim is to equip managers with a toolbox of management skills i.e. the interpersonal skills required to get the most out of their staff through good communication and people and personal management techniques, and business skills which will help them manage projects or their area of work more effectively.

Programme Objectives
Specific and detailed learning content will be presented under individual module plans below. In general terms, the objectives of this programme will include the following:
• Improve interpersonal skills to be able to better communicate with staff and colleagues
• Learn how to delegate, motivate and give feedback to staff and so improve team performance
• Better knowledge of employment legislation to be able to manage disciplinary and grievance procedures, including dealing with bullying and harassment.
• Better knowledge of Health & Safety legislation and run a safe workplace.
• Understand financial terminology and be able to use basic costings, P&L accounts, Balance Sheets and Cash Flow Projections.
• Learn how to manage your time to enable you to manage yourself and your staff more effectively
• Plan and implement a relevant improvement project in your company
• Ensure that your reports and presentations are getting their message through.

Mentoring
There will be 2 days of mentoring per participant. This will be arranged individually with each participant.

Enrolment and Start Dates Comment Booking Required
Dates:
Dublin: Starts Summer 2013.
FETAC Code B30139: Business Management
6N1950: Communications
Subjects Taught Communication Skills, People Management, Employment Law, Health and Safety Management, Presentation Skills, Project Management, Finance and Time Management.

Modules and Content Framework
Communication Skills
Introductory Module
 Needs and expectations exercise
 Programme introduction
 Context setting
 What is communication,
 Barriers to communication
 Non verbal communication
 First impressions
 Active listening
 Assertiveness

People Management
 Effective Leadership
 Motivation
 Performance Appraisal
 Reward Management

Employment Law for Managers
 Terms of Employment
 Discrimination, Harassment, Bullying
 Discipline and Grievance Procedure
 Termination of Employment Act

Health and Safety Management
 The need for Safety Management
 Health and Safety Regulation
 Hazard Identification and Risk Assessment
 Health and Safety Documents and Plans

Understanding Finance
 Financial statements
 The financial dimension of a business
 Use of funds
 Financial planning

Time Management
 Identify your current time management habits and behaviours
 Managing self for best results
 Learn key new habits of effective people relating to time and priorities
 Deciding what to do / prioritising, first things first
 Planning for success, long term vision
 Dealing with other people / interruptions
 Getting committed to your new action plan

Introduction to Project Management
 Clearly define project scope
 Define the project lifecycle
 Understand individual tasks and their impact on a project
 How to utilise resources
 Baselines
 Examine project costs
 Final review and summarise project

Report Writing and Presentation
 Identifying your audience
 Planning your document – structure and content
 Writing style
 Building confidence and managing nerves
 Presentation methodology – communication skills review
 Practice of and feedback on presentation

Duration 10 days. 8 days classroom. 2 days mentoring
Comment Certification
Participants who successfully complete the company improvement project and related report and presentation are eligible for certification to achieve FETAC Level 6 Component Certificates in Business Management and in Communications.
Number of Places 12
Course Fee €1,490
Course Web Page: 
http://www.isme.ie/training-page45011.html#Essential Management Skills
Available to Job Seekers: 
Yes
Certified: 
Yes