Cold Calling for Telesales
Dublin. 3rd December 2013
Contact email@example.com for dates.
215 ISME Members,
295 non Members.
No charge to job seekers.
The aim of this workshop is to help sales staff achieve a greater appreciation of the importance of cold calling and to become more effective in their ability to influence and communicate with customers using the telephone to grow sales. Participants will gain a greater awareness of customers expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.
Overcome reluctance, handle rejection and create opportunities through cold calls
Become more assertive and successfully deal with gate keepers on the telephone
Have the right attitude, create the right impression and make the connection
Guide the customer effectively through each stage of the sales presentation
Really listen and pre-empt customers needs through skillful questioning
Use the right tone of voice, present the benefits and talk to customers in their own language
Handle objections effectively and help customers make the right decision
Learn to recognise buying signals and know when and how to ask for the order
Work the numbers in cold calling qualify leads, make appointments and close the sale
This is a highly interactive and participative course with participants creating a personal action plan.