Sales & Client Relationship Management
Free for Jobseekers
Level 5 or equivalent qualification and/or relevant life and work experience
The purpose of this award is to enable the learner to acquire the knowledge, skills and competence to work independently in a strategic sales and or customer relationship management role in a range of sales orientated contexts and or to progress to higher education and training.
The course is assessed using a mixture of exams, continuous assessment and learner records etc.
Demonstrate a broad knowledge of sales and customer relationship management principles and practices. Demonstrate an in depth understanding of a range of theories and practice pertinent to sales and client relationship management strategy
Demonstrate the use of a range of skills and tools required for commercial sales environment. Select appropriate sales techniques and tolls to plan and develop client relationships and to determine solutions to diverse challenges in a client relationship context
Apply knowledge and skills to a range of sales, customer care and planning contexts
Perform a range of sales and client relationship activities independently and within teams or groups
Learners will complete all four minors in year 1 and 4 out of 6 minors in year 2:
- Consultative Selling
- Customer Service
- Supervisory Management
- Personal and Professional Development
- Contact Centre Support Skills
- Account Planning and Management
- Business Management
- Sales Presentation
- Sales Negotiations
- Business Development
6M4386: Sales and Client Relationship Management
Anyone working or intending to work as a manager in a Contact Centre environment.