Sales & Client Relationship Management - Advanced

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Network: 
Outsourcing Skillnet
Duration Course is run over 2 years
Course Fee €1,500.00 per year
Subjects Taught Certificate Requirements:
The total credit value of this certificate is 120 and will be achieved by completing 8 minors of 15 credits each:

Year 1:
• Consultative Selling
• Supervisory Management
• Customer Service
• Personal and Professional Development

Year 2:
• Business Development
• Account Planning and Management
• Coaching
• Sales Negotiation

Course Content The purpose of this award is to enable the learner to acquire the knowledge, skills and competence to work independently in a strategic sales and or customer relationship management role in a range of sales orientated contexts and or to progress to higher education and training.
Entry Requirements To access programmes leading to this award the learner should have reached the standards of knowledge, skill and competence associated with the preceding level of this award on the National Framework of Qualifications. This may have been achieved through a formal qualification or through relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes Knowledge:
• Learners will be able to demonstrate an in depth understanding of a range of theories and practices pertinent to sales and client relationship management strategy

Skills:
• Demonstrate the use of a range of skills and tools required for commercial sales environment
• Select appropriate sales techniques and tolls to plan and develop client relationships and to determine solutions to diverse challenges in a client relationship context.

Competence:
• Apply knowledge and skills to a range of Sales, Customer Care and planning contexts
• Perform a range of sales and client relationship activities independently and within teams or groups
• Take responsibility for own learning and assist others in identifying learning and or development needs within a client relationship focused context.
• Reflect on own role and performance with specific reference to planning, objectives and time frames within a sales and customer relationship environment.

Methods of Assessment Successful indicates that the learner has achieved all of the learning outcomes for the award with some supervision and direction. The learner has demonstrated autonomy of action and has taken responsibility for generating appropriate evidence for all learning outcomes.

Pass 50-64%
Merit 65-79%
Distinction 80-100%

Certificate grades are based on a weighted average of component award grades.

Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
No