Sales through Service

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Network: 
CCMA Ireland Skillnet
Learning Outcomes On completion of this award, learners will:
• Have specialised knowledge in the principles and practice of customer service
• Understand the role and responsibilities of the customer service representatives of an organisation
• Have specialised personal communication skills required to provide an excellent customer experience
• Competent in handling more difficult and irate customers
Further Enquiries To Register For the Programme, Please Contact:
training@ccma.ie
01 291 1960
Course Content Programme Overview
This programme is designed to enable the learner to appreciate the importance of the customer to an organisation. To understand the role and responsibilities of the frontline representative of an organisation, to understand the team work necessary to meet customer needs and expectations. It allows for participants to become familiar with relevant legislation and to develop a customer oriented quality service consistent with best practices and standards.
Duration 3 days
Available to Job Seekers: 
Yes
Certified: 
No