Supervisory Management

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Network: 
Carlow Kilkenny Skillnet
Duration 4 days
Course Fee €245.00 per person
FETAC Code L32199: Supervisory Management
Enrolment and Start Dates Comment 10th, 17th, 24th of September 2013 and 1st October 2013
Financial Support This course is open free of charge to job seekers, click on the link below for eligibility
www.skillnets.ie/job-seekers/eligibility-criteria.
Course Content The module is designed to provide the learner with the knowledge, practical skills and understanding required to operate effectively as a Supervisor or Line Manager.

Learners who successfully complete this module will:
• Acquire the theoretical knowledge enabling them to understand the role and responsibilities of a supervisor
• Acquire a range of supervisory and management skills
• Develop good interpersonal communication skills
• Demonstrate the confidence to deal with a variety of challenging situations
• Develop good work practices appropriate to their role as supervisor / line manager.

Entry Requirements Level 5 Certificate, Leaving Certificate or equivalent qualifications and / or relevant life and work experiences.
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes Specific Learning Outcomes
Learners should be able to:
• Understand key concepts, principles and practice in supervisory / line management
• Critically evaluate different approaches to supervision practice e.g. peer supervision, one-to-one supervision, group supervision
• Build a pattern of effective communication and problem solving to give greater flexibility
• Distinguish between different models of supervision and choose the most appropriate model for a context
• Relate supervision theory to planning and evaluating practice
• Demonstrate a range of personal and practical skills used as a supervisor/line manager
• Develop strategies for overcoming barriers
• Identify the characteristics and key skills of an effective supervisor / line manager
• Identify the challenges involved in performing the functions of a supervisor / line manager
• Recognise the benefits of using interactive management
• Undertake a training needs analysis and initiate training plans
• Recognise the importance of good documentation and record keeping
• Be familiar with relevant legislation such as employment, health and safety etc.

Operational Planning
Learners should be able to:
• Explain the role of goal and objective setting in operational planning and ensure plans are consistent with the organisation’s objectives, policies, health and safety regulations, and legal requirements
• Design an operational work plan/project for a fixed period including short-term objectives and Key Result Areas (KRAs) or Scorecards
• Integrate short-term objectives into a one-week work schedule
• Take account of relevant past experience, trends and developments and factors likely to affect future uses
• Implement the work plan
• Keep appropriate records of progress
• Critically evaluate implementation in relation to original plan
• Approach problem solving in a structured and creative way, i.e. use the ‘plan, do, check, act’ circle
• Evaluate the most appropriate software, planning tools for own business.

Team Leadership
Learners should be able to:
• Understand what teamwork is and how it works
• Negotiate a work plan/project with team members deliver a briefing to team members
• Check for understanding by summarising information and agreed upon actions
• Motivate team members by enhancing self-esteem
• Monitor progress of the work plan by establishing follow-up dates
• Evaluate the contribution of team members
• Keep goals clear and performance high by providing consistent positive and corrective feedback
• Deal with poor performance.

Location of Course Carlow Gateway Business Centre, Athy Road, Carlow
Course Web Page: 
http://www.cktraining.ie/managementdevelopment.html
Available to Job Seekers: 
Yes
Certified: 
Yes